Piece of Cake Inc.
| Address: | 3215 Roswell Rd NE, Atlanta, GA 30305, USA |
| Phone: | +1 404-351-2253 |
| Site: | pieceofcakeinc.com |
| Rating: | 4.3 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–5PM 12–5PM |
Location
Photos 37
Reviews 9
A
A Private User
Horrible customer service. I called to let them know the cake (we received as a holiday gift from a client) had green mold on it upon opening. The woman from Piece of Cake was snippy and very defensive. Upon receiving the cake, it was put immediately in the fridge. We received other perishable items from other companies. These were clearly marked with the contents and when to open and how to store (and we received an email telling us they were coming and who the gift was from). With Piece of Cake, all we knew was it was perishable.I assumed this was fruticake from Piece of Cake (when I looked at it it looked like fruitcake) so I assumed it would be good until we returned from a short trip. When we took the tin out of the fridge 9 days later, we find a green moldy cake! Yuck. I was calling Piece of Cake to suggest additional verbage and notification emails, but found the Piece of Cake employee to be snippy and rude. She reluctantly offered (in a very sassy way) to send another cake. I said "No thanks". I would not recommend using these folks for any gift giving. ld stick with a reputable company that will stand behind their products and not send something that spoils so quickly. We received so many other wonderful client gifts - chocolate covered pretzels, individually wrapped cookies, nits.....these items did not spoil yet were also marked as perishable. In my opinion, sending a gift from Piece of Cake would not be a good reflection on your company.
LI
Lisa Hudson
Well, I dont think I have ever had such a great experience ordering a cake as an anniversary gift for my son and his wife! The ease of ordering on line was amazing, and the fact that I could have delivery (and a reasonable charge for that too!) the next day was fantastic. We had a mishap with delivery as a surprise, and they were MORE than accomodating to make sure they got their cake on their anniversary! They actually upgraded the cake because of the delivery issue! WOW. And then, my son and his wife were thrilled to get a cake from Piece of Cake...my son said, "Mom, how did you know they make the BEST cakes in Atlanta?!"...I didnt, but I do now! I sent them a carrot cake, and it must have weighed 20 lbs...they sent me pictures and the empty plate when through! He said it was truly the best carrot cake he had ever had. I will definitely be calling there again! And their prices are great for a perfectly delicious and beautiful homemake cake! And p.s. Thank you Caroline for helping get that cake to them on time!
RC
RC Adams
All products from this place come highly recommended and Ive told ALL my friends (and those others) about (OMG) the most delicious cakes since my Aunties! There is however ONE downside/blemish, as I have noticed in other reviews, and I guarantee you, the horrible customer service experienced was displayed by the dark-haired female at the front counter. I sincerely hope she is NOT one of the owners, though she exhibits behavior of owning the entire Buckhead area! The owners should be extremely gracious their product is so superb because this lady would deter you from ever returning; HOWEVER, there is a saving grace in their mix, hence my "good" rating on service!.... the tall guy who also work the front counter is a joy to have serve you! She on the other hand should remain in the back, perhaps under a glob of icing to sweeten her nasty disposition! ... but O YES, I am going back, again & again!
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Marisa Moore
Piece of Cake is one of the best bakeries in Atlanta for actual cake. Im not an icing fan so the mile high swirl of buttercream icing on a teeny tiny cupcake (all too common in bakeries today) doesnt excite me. My favorites at Piece of Cake include the caramel, orange and key lime flavors. They also make delicious pound cakes. I dont love the cupcakes here. The ones Ive had pale in comparison to the layer cakes. Sometimes the cupcakes are dry and the flavor just doesnt seem the same as what you get in the layer cake. If moist, homemade, delicious cake with a normal amount of icing is your thing...be sure to check out Piece of Cake.Now with locations throughout the city is easier than ever to get. Although they dont decorate cakes, this bakery is still my go-to for birthdays, baby showers and any special event.
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Geoffrey Bell
Heres the deal. Best cupcakes and cakes Ive ever had. Granted, I dont eat sweets as much as other folks probably do, but this place is fantastic! Ive had a few friends work here over the years and have come to really appreciate this place. Its a staple in Buckhead and theyve expanded many times to other neighborhoods (Roswell, Decatur, Dunwoody), even the airport. They have the perfect amount of cake to topping and the flavors are rich with subtle hints of different fruits, sweets, and ingredients. I, personally, recommend Strawberry, but the White-Chocolate and Cookies & Cream are close seconds. Be careful, this place is addicting and will ruin all other bakeries you go to now.
A
A Private User
Just tried ordering a cake with 24 hours notice per their policy as stated on their website and was informed that the 24 hour policy only applies on weekdays because "we dont bake on weekends." Well, I guess that means they dont want my business either. I am now beginning to understand the many complaints I have read here and on other review sites about their lousy customer service. Excellent customer service says you at least TRY to meet the customers needs, and if you cannot, you apologize and find out what other options there might be to do that, perhaps with a different price, or on a different date, etc. Worst. Bakery. Customer. Service. Ever.
SK
skydealbreakers
I was craving dessert and decided to stop here for a slice of Red Velvet Cake because I am still on the hunt to match the one I had in Chicago 6-7 years ago. First, if this location is busy, parking is excruciating. Very few spaces out front but I am not aware of any spaces in the rear. Secondly, most slices are $5.50 but the slices are quite adequate. Third, I was disappointed in the flavor because I am looking for a certain taste, but it was okay. As with any cake, the edges are not as moist as the center. Needless to say, I would venture back to try a different flavor that carry no expectations on my behalf.
JE
Jenn Rader
Were from Texas and based on all the good reviews, we ordered a cake from here to celebrate a few bdays while we were in town. Overall, it was a disappointment. Even though I prepaid, they wouldnt put names on the cake or change the icing on the sprinkles bday cake from cream cheese to buttercream. I almost didnt place the order when I learned they werent willing to customize at all. I should have gone with my initial feeling and found another bakery. The cake was okay but not as moist as Im accustomed to. The frosting was decent, but all in all, Ive had much better cakes from the grocery store.
LU
Lux Brown
First time ordering from Pieces of Cake and will never order again. Went to pick up our sons birthday cake today and was told when we arrived they already sliced up our cake. Im assuming sold pieces to someone else. Didnt have the courtesy to let us know before we got there. Then offered to sell us cake with slices missing. Wont be coming back. Update We were contacted by Piece of Cake and they offered us another cake. I am happy that they tried to fix the situation and have changed my rating.
