Islas Canarias Cafe Restaurant & Bakery

Reviews 9

ME

Meylin Carranza

Eh sido cliente de este restaurante por años especialmente por su servicio, por el mesero Frank, el domingo fuimos con mi familia a celebrar el dia del padre, porsupuesto como siempre queriamos la mesa donde nos atendiera Frank, la mesa que nos dieron no era el que la atendia, pero estaba otra mesa vacia en si area y él siendo EL MEJOR DE TODOS LOS MESEROS y preocupándose por nosotros nos paso a otra mesa VACIA en su lado nos cambio, y me doy cuenta hoy que el ya no esta por esa misma razon fue despedido, Really?????? Siempre eh visto en cada una de mis visitas el manager en el momento es un AMARGADO, donde esta el servicio al cliente? Oh donde el cliente tiene la razon?? Es una decepción saber la manera de hacer negocio de su restaurante, pero yo tengo el control de no gastar un peso mas en ustedes.

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NI

Niurka Zamora

As a business owner I do know that customer service is #1 for your business, unfortunately in Miami alot of restaurants do not offer the proper customer service training for their employees. I have dined in Islas Canarias many many times and have never come across such a rude waitress. She wasnt even serving us. I placed an order over the phone to pick up. While i was waiting i asked the lady at the counter taking care of my order to please make sure i would have plenty of lime for my chicken soup. She kindly gave me a small bag to place limes that where in a bowl next to the counter in the bag. As soon as I headed over to get the limes some rude waitress rushed to get some utensils right next to the limes, she said excuse me but rushing behind me pushing me out of the way, which caused me to push my husbands hand while placing the limes in the bag. All the limes fell on the floor. As I was picking up the limes I told my husband couldnt she just wait a minute, this was not directed to her. She went on telling me that she said excuse me in a very loud and nasty way. She wouldnt shut up which caused me to yell back at her. Im not used to behaving that way but due to the fact that she was so rude and nasty I refuse to shut up myself. She went on telling me that i was insulting her, never did i once insult her. Bottom line, I do hope that the owner of this place reads this review. I WILL NEVER EAT THERE AGAIN. And by the way when I got home to eat my food the "special cuban sandwich" was disgusting.

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BE

Betty Romero

Sólo pasé por este lugar porque a mi hija se le antojo comer un pastel de los que venden ahí. A pesar que tenían personal andando por ahí nadie me atendía hasta que al final le dije a la cajera si alguien me podía ayudar y llamó a una mesera que fue súper grosera y me atendió pésimo. En lugar de proveer un good Customer service parecía que quería que yo pague rápido y me vaya. Le pedí que me añadiera unas empanadas y me las sirvió de mala gana. Pague y despareció de mi vista .dejó mi pedido tirado a un lado , y ni las gracias. Mi esposo y yo veníamos a desayunar ahí seguido hasta hace dos meses ... Y después de tiempo que no habíamos regresado, hoy definitivamente después del mal trató, no pienso volver jamás.

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MI

Michele Sutherland

This was my second time coming to this restaurant, and my service was terrible. I ordered the baby chicken breast and my vegetables were cold. The male Waite was less than attentive, and I was unable to placey sons chicken soup order for a while. Everyone else had their dishes, and the waiter finally showed up after we were almost finished eating. My son was the last one to eat. I believe that if a table is being served everyones meal should come out about the same time so you are not left staring at someone eat while you do not. It would also be nice if when speaking to your waiter he lets you finish before walking off. I cant recall how many times he walked of mid conversation. On the positive note, however, my daughters pumpkin soup was very good, and my chicken was also very good. As far as recommending the place, I dont think I will. I understand that it may have just been a bad service day due to our waiter, but someone should have come to our table to at least see if all was well or we needed something. The female waitress that arrived after our waiter left asked if we needed anything, but it was too late as we have finished our meals. Very dissapointed on the quality of service here, as the food was not that bad except for the vegetables that were cold.

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JU

juanmanuel perera

En español ...desepcionante el sabado a las 2.30pm fue con mi esposa y la deje en frente al restaurant mientras encontraba parqueo al entrar me di cuenta que estubo parada dentro en frente de la registradora por mas de 5 minutos y havian 14 trabajadoras meseras alludantes cajeras ....y no una sola persona le havia preguntado si necesitaba o queria algo y en bastante alta voz dije que era una verguenza teniendo un cliente ahi parado por ese tiempo y todad estaban hablando cosas personales ...que pena y que falta de profesionalismo da verguenza ajena ....buena suerte en su visita a este lugar yo no regreso nunca mas

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JO

Johana G. Zevallos

Good food, but HORRENDOUS customer sevice; in fact, one of the worst Ive ever experienced in Miami. I went to pick up an order and had to wait 20 minutes to be helped even though they had over 10 people behind the counter doing absolutely nothing walking back and forth.... there was even an employee just standing around looking instead of helping out customers. Very unprofessional and inconsiderate of customers time. Might as well call them 15 minutes before you get there to make sure they have someone available to give you your order or even acknowledge your presence!

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JO

Jose Antonio Suarez P.

If you can avoid this place, do it, do it now... awful atention if you are not Cuban, went with my wife for a quick bite, so the waitress don like we just want a coffee, it is time to lunch he said at 11:30 am! We ask for a couple of sandwiches and coffee, it took a lot for they to bring the food, and at the moment they trow the dishes away, worst service ever! Nunca vayas a este sitio, si puedes ve a cualquier otro lugar... Este lugar es pésimo, los meseros son de lo peor y te discriminarán si no eres cubano, eso es inadmisible.

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OR

ORESTES RUIZ

I have recently visited the restaurant for a quick to go order for my office. To my expectation I waited about 45 minutes to be given my order and still had some items that I still needed to wait for. I have come to this location multiple times and adore there food but the service really needs to become better. The servers are extremely slow and are lost half of the time. To wait almost an hour for a to go order is outrageous. Please retrain your staff to become more efficient at there services. Thank you

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AD

Adriana Cardona

Adoramos ir hay mi esposo y yo ellos nos dan un excelente servicio y aparte nos dan un cariño muy especial todos los queremos mucho desde los dueños hasta todos su personal son nuestros amigo nos sentimos como en casa gracias mil veces un abrazo

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