Island Coffee Haus LLC
| Address: | 5350 Gulf Dr, Holmes Beach, FL 34217, USA |
| Phone: | +1 941-896-4870 |
| Site: | islandcoffeehaus.com |
| Rating: | 3.9 |
| Working: | 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7AM–4PM 7AM–1PM |
Location
Photos 100
Reviews 14
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Victoria Lindsey
Just went here. It seemed like a cute little shop with small breakfasts such as crossiants and coffees. Much like a starbucks. I had a slice of the "quiche of the day" and I found a long black hair baked into it halfway through eating. The waitress hardly apologized with a quick "ew, oh sorry." and gave me five dollars for a refund when the one slice of quiche was six dollars... They didnt say they were "refunding" me until I asked. Very unsanitary and unappealing. Ive worked in a deli for years and know how hazardous that is. The manager who was right there didnt say a word to me or apologize at all. Really awful experience. P.S. Regarding the response from the owner. I was not refunded the full price of what I had payed so REGARDLESS if you changed the price the day before or not, I payed your establishment to put one of your employees hair in my mouth! Also the barista absolutely did NOT "apologize emphatically" as you claim. Your establishment is the ONLY one Ive ever given a 1 star because of the horrible service that I received. Your food and coffee was actually good but you ruined it with a horrible attitude towards a customer who FOUND A HAIR in their mouth due to your establishments failure to follow food service industry guidelines and regulations. Regardless of how you reacted the experience was horrible. Not one person on this earth will leave a food establishment after something like this happens to them and be happy about it! Even if you had given me a full refund and apologized appropriately it still left a bad taste in my mouth, literally! Your snappy response to someone who had a genuinely awful experience speaks for itself.
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Suzanne West
Ok, Im going to be picky here. I NEVER complain! I will leave with a decent tip even with bad service. (They need the money). I have to say the coffe was good. Service was terrible snd barista was so condesending, i was so looking forward to domething different to wake up to on a rainy day at the beach. I ordered something different - a capuccino. I was going to sit at a table and sip my delicious coffee through that pretty little heart design and little sips of foam spread over the top. Instead what I got was 2 shots of espresso in a paper to-go cup loaded with foam on top. The china cups were sitting on the bar. When I explained that wasnt what I expected I got a lecture on the difference between capucinno and latte and what I really wanted was a latte! I was so mad I pointed out the China cup and said thats what I expected. She said both were the same. Really? Yes, I want to drink all that foam first without coffee. Duh. Knew I wouldnt win with this "expert" who just wanted to push through and get to more important things. I wont be back, nor my family, nor my friends. You just lost the business of about 50 people but hey, you were "right".
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Mark L
This place was terrible! Very surprising being it has only been open for a short period. The owner was so rude to my wife when asking for opinions of how to make the drink taste the way she wanted it. She literally mocked my wife! I could not believe it! I have never experienced a business, especially an owner of a business, humiliating a PAYING customer like we did with this place/owner. Here we were in Anna Maria for our annual vacation, trying to support a local area business and this idiot treats us this way?!?! Good luck making it with the attitude you have! Especially in todays competitive business world where service is so crucial. I hope you fail! Anna Maria Island deserves better!
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Gregory Cork
We’re visiting from out of town (from Washington, DC), and were having a hard time finding good coffee in the area. Then we were fortunate enough to come upon Island Coffee Haus. By far, Island Coffee has the best coffee and coffee drinks in the Bradenton Beach/Anna Maria Island/Holmes Beach/Peninsula area. And terrific baked goods, too. But the best thing about Island Coffee Haus is its proprietor, Beverly. Very attentive, friendly, service-oriented—really puts her guests first. And Beverly has an awesome sense of humor, to boot. Could not more highly recommend Island Coffee Haus.
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Angela Sulick
Stood in line for 15 minutes to pay for our food and coffee. Finally got to the register, owner asked what we wanted to order. We told her we were ready to pay for our food. Guy cuts infront of us and girl at the register rings him out! We were standing right infront of her. We proceed to put our card in the card reader, and she walks away. She comes back... Hits a few buttons on the register and walks away again. HELLO! Are we done? No thank you? Not one word? I had to ask if the card went through and if we were done. Never ever coming back here.
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Evelyn Burttram
I truly enjoyed this little coffee shop on my family vacation last week! I only got to stop in once but was able to ride my bike from the rental house near the beach the first morning and have a bagel and a cappuccino. You can tell a lot of the locals come here and the woman working (not sure, she may have been the owner), knew almost everyone by name as well as knowing their "regular orders"! I love places like this and if I ever am back in the area, I will definitely be stopping back in!
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Kalee Widener
Stopped in to use the restroom, smiled at whoever was behind the counter, and was rudely asked to ask permission to use the restroom. After watching two individuals be affectionate behind the counter, multiple glares and poor costumer service we still kindly bought our beverages and left. Poor attitudes and unprofessional conduct behind the counter.
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Reuben Mendoza
My large latte and yogurt parfait were yum-o-licious! The friendly staff quickly blew through the line of customers. I felt like I was at my neighborhood cafe even though it was my first time here. Ill be back every morning of my vacation this week. Awesome!
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Trina Thompson
We were worried we wouldnt find a good coffee place on our vacation but this place was perfect! Ordered large lattes and they were very good.I also loved how this place was beachy while still being "coffee shop". Loved the small town feel of this little gem.
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Mark Young
Went to anna maria location. No ground coffee. Directed me to other location. Owner wouldnt sell me coffee because she failed to order sufficient coffee for her more lucrative drink sales. Thats okay. Any Starbucks Coffee from publix is better.
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Ashley Burton
This was a fun little place! My coffee was delicious, I ordered iced coffee- it was strong. They had a nice selection of baked goods- bagels, huge cookies, croissants, etc. The atmosphere was relaxing and quiet, I will definitely go back again.
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Lynn Lowell
I LOVE THIS PLACE! Such a quaint little coffee/tea shop. The best iced chi tea with almond milk, soy milk or even skim milk, every time it was delicious. :) The people are nice too, smiles and sense of humor. Ill be back again and again.
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Rachel Rector
This is my morning go-to because the staff is super thoughtful, the drinks are great quality, and the atmosphere is very accommodating. Thanks for the great experience guys- and keep the iced caramel lattes coming! :)
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Heidi So
Huge dead, smashed cockroach in hallway leading to restrooms. Unacceptable, wether its FL or not. Was grossed out by the thought of what the kitchen possibly looked like. Total deal breaker for me. Food was ok.
