Popeyes Louisiana Kitchen
| Address: | 1505 N Dupont Hwy, New Castle, DE 19720, USA |
| Phone: | +1 302-328-2490 |
| Site: | locations.popeyes.com |
| Rating: | 4 |
| Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10:30PM 10:30AM–10:30PM 10:30AM–10PM |
Location
Photos 67
Reviews 26
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Jamal Carson
I visited Delaware location Popeyes drive-thru , I ordered a 2 piece with a sweet tea which was $6.99 .There was 2 fast food workers that was serving me at the window one took my money which I handed her a $20 Dollar bill and one Penny . She replied asked me what kind of drink I wanted and mess up on that and the other worker asked again and got my order right .The one that took my money and mess up on my drink order walked away to the front cash registers where guest come in to place there order at , ring me up .There was so much confusion and miss management I did not pay attention to my changes I received back until I drove away , which was change for a $10 not a $20 . The only thing I got a chance to taste was the sweet tea which was spoiled I returned back to the location and voice my complaint to the floor supervisor and she got the Manager . I asked if they could check there cameras which they said It will be time consuming , I will say they followed some what the right procedure 2 count there cashier drawers in which they didnt tell me if it was right or wrong. They just said there worker said she gave me the correct changed .But what I left out when I entertained into the restaurant upon my return was a apologize from her mistake which another customer was standing by me telling me she was sorry . I believe than everything would had been handle fairly . The manager asked me did I dropped the money in my car I said no and checked to make sure of it , he said its nothing he could do and said call the cops I said no Im not calling the cops for $10 dollars thats not a true emergency .Than I asked the manager if I could see the Video that she took out charge for a $20 and give it back to me he said no I cant come in the back I said than can you screenshot on his cell phone her taking out the change he said no again , than I asked on the my receipt it just say the price of the food not the money I give her for example if I handed her a $20 and she mistakenly put in cash price $10 for change than it should show on my receipt . The supervisor said that did I lose three other receipts did she give me more than one and there isnt nothing they can do and thats how it comes out . Nothing was resolved , I believe as a customer their customer service was terrible. I asked to see there receipt and just showed me what I give them to pay for my food . I asked for a refund which they give me back change for $10. My full problem is as a paying customer , and I handle myself in a civil way without a unnecessary scene I was treated improperly in a unfairly . Where at that time a man off the street came in asking for free food and the manager informed him to come back when there closing and he will take care of him . Giving to the needed is a wonderful thing to do but if there is a paying customer and you cant services them with the same gratitude than thats despicable .
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Ashley H
This popeyes has become the worst popeyes Ive been too. Went in on one occasion , got home and both of my orders were wrong. There was another incident where, I ordered my meal , checked my box and my food looked like it was just thrown in the box. On top of that Ibarely had fries. When, I brought it to the manager working she tried to argue it was right. Then, took my box threw my fries that I touched, back in where they place the fries. #Disgusting Then today 1/7/2016 my boyfriend and I ordered our regular meal. The strips were not spicy and the fries they put in the box were meant for a kids meal. Never have I ever seen that little bit of fries coming from popeyes. Im not sure about whats going on at this store but, Im not a fan of this popeyes anymore.
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Miek Gordon
Staff is rude and; i came in today with my son and he wasnt ready to order so as we were deciding the store manager stared at us as if we were being an inconvenience, then once we did order the staff never announced our food and when i went to get it to avoid any confusion i asked another staff member if this was my correct meal it she explained she didnt know and asked another co-worker who then replied it must be since she the only one here. I didnt pay 17 dollars for attitude and i will not come back here nor would i recommend this place
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Louis Rivera
Waited in line for 22 minutes. The customer ahead of me received his food After four minutes And continue to conversate For eighteen minutes To a employed that was hanging out the window. Completely Inconsiderate to all other customers waiting Pointlessly For them to finish their conversation . No structure in management apparently At this Facility. WILL NEVER COME BACK
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Jairo Pineda
I went in on 07/17/16 and 07/18/16, the service was very quick and pleasant. Unfortunately they were only taking cash due to a machine issue, but that was fine with me. The order was correct, and the drive-thru was very quick. Overall great experience, and the food was amazing.
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Jamie Moseley
This Popeyes has really turned around since the last time I was there. Its great to see a restaurant take reviews into account and improve based on those reviews. Thank you very much!
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Bishop Dr G E Gordon Sr
The place is clean, chicken is good and todays special is surf and turf. Popeyes version is chicken and shrimp. For 5.99 drink is extra but it comes with French Fries.
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Evyad Svinkston
Food is good but service is slow and they dont always open on time which sucks when youre trying you get lunch and only have 30 minutes.
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Javonn Booker
Love the staff, and its quick. . . Now all i have to do is eat it lol. . . Pecan pies are on point. I got the jalapeño peppers too
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Rome D
Clean dining area, clean washrooms, management is friendly and the staff is nice and always tells about the offers not advertised
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spawn viddy Watkins
Rude as hell the manager mess up my order and then didnt not want too give a refund i like popeyes but that on sucks
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Wes Thomas
The wait time is normal. The restaurant was clean and the employees are reapectful.
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Kevin Meinhaldt
This location tends to give smaller portions then the other locations in Delaware.
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Chris Finney
Just terrible sometimes. You cant run out of food after 6:30 at night....
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Tiffany Sharpe
Great food depending on time of day you go and if its crowded.
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preston teamer
They dont have a lot of drink selections in the machine
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william henry
There chicken is better than KFC, (Kant fry chicken)
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samuel lyght
Despite the ineffective drive thru . Great service.
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Lola Ramos
Chévere
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Jourvany Vazquez
Very good chicken and sides. Friendly staff.
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Jersey sweet Jen
Great food, friendly service and clean store
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Adaja Palmer
Delicious 1st time @this place very good
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Dexter Crockett
I Love the Food and Great Employees
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Predrag Cvetkovski
The standard deep fried fast food
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Edison Taylor
Great chicken all the time!!!
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ACTL ACTL
Good; fresh; will stop again
