Sonic Drive-In
| Address: | 8711 Washington St, Thornton, CO 80229, USA |
| Phone: | +1 303-288-7279 |
| Site: | locations.sonicdrivein.com |
| Rating: | 1.7 |
| Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM |
Location
Photos 100
Reviews 5
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Martha Arroyos
I live super near so I visit this sonic often....every time I come by it takes forever! Sometimes theyre nice & sometimes theyre snobs. I went thru drive thru this time & I accidentally forgot to tell them I had coupons; when I pulled up to the window I told the girl that I had forgotten to mention my coupons so she told me she would have to re-ring everything since I failed to mention the coupons. (Its not like I meant to forget) (you could also tell she was bothered, which I would be too but I also would fix it cuz thats what ya do for customers) any who, the girl asked her manager to delete the transaction but the manager denied to do so & tried to tell me that it wasnt possible since I hadnt told them about it in the beginning (mind you I hadnt paid yet) I then told her that thats BS & I know damn well because I have worked in plenty of drive thru places & restaurants in my life time (I work at one now). She then re did my transaction & told me to go wait in the stall as they would make it (this was to make me wait longer.) I did to be polite & two cars pulled up to the stalls next to me & they ordered easy orders like mine (my order: hot dog, tots, drink, mozzarella sticks) the 2 other cars left w/in 15+ minutes & I continued to wait. I finally got tired of waiting & went in, they hadnt made the hot dog yet & tried charging me twice. Little to say; this sonic needs help!!!! (Just read the reviews) P.S. Ive been here several times, this was over several other times that I finally made a decision on how crappy this sonic is
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Akela Martin
Absolute WORST Sonic Ive ever been to and probably the worst fast food place Ive been to EVER! Went for a simple sweet tea. Tasted it and thought it tasted old so I asked and was offered a freshape one and was told it would take 4 minutes. More than 10 minutes later I was still waiting and just decided to ask for a refund. I should mention during the time I was waiting I saw several young men come up to the building and were either employees or friends of ones there but were hanging out, playing around. When I asked for my refund the young lady couldnt even hear me because these kids were being that loud. I was issued a refund and I then asked to speak to a manager. This young man, probably no more than 18 years old comes put and I explain I wasnt happy with the extended wait and still not getting what I asked for. He apologized but when I mentioned the unprofessional perception created by having the young men hanging out he tells me one person worked there and he just got there....... It was clear he had no interest in acknowledging there was an issue and in fact told me I could call tomorrow to talk to his GM. By far the worst customer service Ive ever experienced. Ill be sending a letter to their district manager but considering all the reviews listed here I doubt theyll even read it or care if they do. Shame on you Sonic for allowing this store to represent your brand this way.
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Daniel OShea
This particular Sonic location has the absolute worst customer service I have ever experienced in my life. I have been there a grand total of three times and each visit was exceptionally horrible. My first time there, I was in the drive thru for FORTY FIVE MINUTES. I ordered a slush drink and when I finally got to the window after being in line for thirty minutes, I waited there for another fifteen minutes without so much as even being acknowledged by the male employee on the other side of the window. I finally gave up and left empty handed. The second time, I pulled into a carport and ordered a slush drink. I paid with a credit card and about fifteen minutes later a woman (carhop) finally brought it out. I realized later that night that they charged me THREE TIMES for my one item. The charges were reversed after I called and spoke to them but that does not excuse their wrong doing. Then tonight on my third visit there, I pulled up to the drive thru at about 12:30 am. After waiting about ten minutes I honked the horn and a male employee shouted "Were closed!" This was at 12:40 am and their posted hours state that they are open until 1:00 am. Absolutely ridiculous horrible customer service. I have not since returned here but look at these reviews! Its just as bad on yelp. I would be completely embarrassed if I was the manager of this sonic. This location needs a complete overhaul of staff.
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Sunny Vasquez
Tried ordering via drive through and was told in an annoyed voice to "hold on a sec." I held on and then was able to order my drink. Once I gave my drink order the cashier reappeared my order condescendingly "diet..? Ocean water..?" I replied yes please and they gave me the green light to pull forward. Once I pulled up to the window the cashier took my payment and then decided to instruct me on how to order from the drive through. She stated she didnt mean to sound rude but that she could hear my conversation in the car while I was waiting to order, and that the noise from my conversation was causing her headset to beep repeatedly. Then she said the beeping in her headset that was caused by my phone conversation was making caused her to sound rude. I asked why she felt the need to tell me all of this. All I want is my drink and I dont understand why were having this conversation. I stated that this is poor customer service. She disagreed with my statement. Then I asked can I please have my drink so that I can leave. She then made my one drink that took 5-8 minutes with no line in front of me to make. I guess people at this location liked to be lectured on how to order at a drive through and Im the weird one. Sorry Sonic but this location lost my business.
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Greg Quintana
From march 26th - 4/24 Have been there 6 times and the sixth was the last! First two times I went was told the syrups were out for slushies. All of them? Third time I went I ordered a small slush with a dab of soft serve on top. She charged like 6 dollars for this drink? She could have just rang it as a small float problem solved. I ordered a lava sundae and a small float 9.00$$$$ When we got to the window I figured out why she had made it a large and then charged separate for the ice cream. 4th trip Card reader wasnt working 5th trip card reader not working 6th trip Customer service as usual was horribly embarrassing the young man on the mic was rude no personality no greeting and made our order wrong. I ask for the Manager she just gave me the excuse that he was new. They made the slushies wrong made them lemon lime instead of just lime and instead of getting new cups they dumped them out and refilled. STILL tasted like lemon. I called the corp number after trip 4 they acted like it didnt even matter. No letter, no free meals/burgers not a thing! Ive spent 25 years in Customer Service and 10 in Management this is a sinking ship and if you are the owner you are losing money daily! Contact me if you want some change.
