El Pollo Loco
| Address: | 1695 Kendall Dr, San Bernardino, CA 92407, USA |
| Phone: | +1 909-880-6337 |
| Site: | elpolloloco.com |
| Rating: | 3.9 |
| Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM |
Location
Photos 100
Reviews 52
LI
Lifestone Preschool & Academy
I have never had worse customer service Ever!!! After calling corporate to complain, they told me I would have a quick response regarding an employee not washing hands, waiting 35 min. For a burrito because they forgot my order and THEN to top it off, an employee took my burrito into the back to eat it! It has been nearly 3 weeks and No call back yet!!!
A
A Private User
I used the drive-thru, big mistake! The female who took my order clearly dislikes her job. She kept speeding through my order incorrectly and constantly saying "Is that it?" I spoke to the manager name Beliza F. who clearly doesn't know what customer service is about. I wouldn't return to this Pollo Loco even if I was starving.
JI
Jimmy Ly
Great place. Service is fast and the location very clean. The food here is great and the employees are friendly. There is a lot of seating here and it doesnt get very crowded. I always order Pollo Bowls because they taste great and it is a lot of food. Dont forget the salsa, limes, onions, and cilantro. It makes the food that much better.
KE
Kelsie Scott
Came to this el pollo loco since I was a kid and always had good experiences only con is the business hours are incorrect online from the stores posted hours and they have not addressed the issue and I have seen a lot of cars in drive thru after closed its been 11/2 years since I noticed the time issue
LA
Lanette Zarate
The $5 combo bowls were good. The only thing is when i ordered, I pull up to the drive thru window to pay and they completely forgot what I ordered. Also, they gave me raspberry ice tea that was watered down...I should of checked before I drove home
EN
Enrique Rubio
Bad customer service. Food just sitting their and getting cold. The manager talking to employees and saying she doesnt care if customers complain about customer services. This suck. Employees are busy talking among themselves.
CR
Cris Wright
The watered-down creamy cilantro dressing leaves a LOT to be desired! The one on Van Buren in Riverside doesnt do that. Therefore the Tostado Salad is sooooo much better!
JO
Jose Gonzalez
Employees are great and they always serve good portions of food, especially night shifts...Ive been to other pollo locos and they always serve crappy portions.
RI
Richard Poirier
I love the Ranchero Burritos and the Tostada Salads. I hate this parking lot. Way to small for all the businesses they have here. Great service and food.
AS
Asif Chanawala
This place is awesome. Nice food , fast & friendly service. The place is always very clean. The customer service is very good here. Loved it!!
HU
Hungrytifffromberdo
I love the creamy cilantro dressing!! The food is fresh and the service is very friendly..no complaints from me! I love the tostadas!!
HE
Herbert Cabrera
The food was good and the service the people were nis good job chfe was a good guy to make my food from Isaiah ☺☺☺☺☺☺☺☺
ST
Steve Botello
The service here is Awesome and the food is always fresh and delicious. I am a fan and will keep supporting this store.
PO
Porsha Greer
They have good food and good service that makes it nice. There is usually a long line tho bc so many people like it
DA
Dayan9512
Food is good, but service is awful. They forgot to give me my change, forgot my drink and never gave me receipt.
AD
Adela Rubalcava
By far the best menu varieties, so much to choose from not to mention very Healthy & gluten free options
AZ
AZtrueflow18
its a little overpriced but the quality is alright, there are better places in town for Mexican food
MI
Million Smith
Not nearly enough chicken, (one scoop...about 6pieces)sour cream, or guacamole on the chicken nachos
JO
Joseph Salazar
The food is generally decent, however the Kendall drive location is frequently out of menu items.
DA
Daniel Lowrey
I love their food and their menus are really nice plus the weights are not that long
ST
Steve Turner
This is one of the cleanest restaurants in the chain. Service is great
JA
JACQULYN WEBSTER
Love the tostadas. Friendly and fastest customer service!
KA
Karen Van Heeswyk
Best food to feed your family at a decent price!!
DA
David Vasilia
Friendly staff, decent food, clean atmosphere.
DE
Dennis Welch
Excellent customer service and food quality.
SE
sergio Aguilar
OHHHHHHHHH THE BEST OF THE BEST CHICKEN !!!
HE
Hector Sanchez
I love this place n their chicken flavor
GA
Gabriella Wright
Bad customer service. I wont be back
PA
Pat Hedstrom
Love the fresh pico and salsa.
TE
Teresa Ham
The food here is so delicious!
TI
Tina Wilcox
The food here is pretty good.
VI
Victoria Cook
Tasty foods and nice service!
GI
Gina Rivera
Very good clean fast service
DA
Daniel Vargas
Nice ambience, very clean
CH
Christina Hernandez
CLEAN , FAST AND FRIENDLY.
JO
Jose Moreno
Clean, fast , and polite
DA
Danicalove1girl Lol
The chicken too salty ,
OS
Oscar Gonzalws
Fast clean (fast food)
LU
Luis Calvillo
Great food and service
SA
Sarah Hill
Good food good service
GI
Giancarlo Garibaldi
Nice place nice food
TH
Theresa Clarke
Great tasty foods!
KE
Ken Buford
Good place to eat
KR
Kristan Watts
Okay. Good food.
A
A Private User
Great fast food
DA
Dalilah Robles
Didnt like it
CI
Cindy Brummett
Good service..
EL
Elle Garrett
Great foods!
HE
Hernaldo Sequeira
Great food.
NA
Natalie Henry
Good food!
WA
Warren MAdison
Mmm good
JO
Joel Rothschild
Average.
