Panera Bread
| Address: | 2845 Bell Rd, Auburn, CA 95603, USA |
| Phone: | +1 530-888-1845 |
| Site: | panerabread.com |
| Rating: | 3.3 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–10PM |
Location
Photos 100
Reviews 19
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Rosemary Miner
My husband and I went to see what Panera was all about one evening. We ordered sandwiches and soup after a long wait we picked up at the window. My order was wrong and both soups were cold. I tried to order a sourdough loaf of bread but they did no have any. So the next morning I called Auburn, Ca and ordered a loaf of bread and 12.00 fsoup for 4 to be picked up at 2:00 PM in the drive through. We waited 10 min just to get to the window and when we got there, they did not know what I was talking about. So they proceeded to put my order together and said they had the bread. They brought the order out and it was totally wrong. They had charged me for it so a man came out and said they had refunded the charge to my Visa. Next they brought out another wrong order and I didnt know it but they charged me for it. Next they brought out a third order with just some soup and was charging me 18.00 for 12.00 soup. And they charged me for this one, and would not give me the 12.00 soup I had ordered. "DOES THIS GET ANY BETTER". NO, I was going to try and get my 6.00 back but my husband said" We have to get out of here because we had cars behind us for 15 min and they were getting mad! Lets get out of here and dont ever come back!! Folks their food is not that good and you better watch your orders because they do not know what they are doing and always out of something!
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witchdoctorguru
Ive been to many Panera Bread stores and I truly enjoy their baked goods and coffee. I was very happy to hear one was opening a couple of blocks from my office and looked forward to frequenting the establishment. However, today I went to the drive thru to grab some lunch and was shocked by the behavior of the drive thru attendant. When I ordered my sandwich she mumbled something unintelligible. I asked her to repeat herself several times , each time getting the same mumble. I am hard of hearing so I asked her to speak louder and slower. She responded loudly and slowly with "YOU DONT HAVE TO BE RUDE ABOUT IT, I WAS ASKING YOU IF YOU WANT HORESRADISH." I complained to the very nice manager Julie about the attendants behavior. As I was driving away (without my lunch) the attendant I complained about made a strange face at me and waved sarcastically. Panera needs to instruct it employees on good customer service, appropriate employee behavior and the treatment of customers. As much as I like Panera Bread, I cant see myself returning to this store after the treatment I received. I dont want people like that handling my food.
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Samantha Alexander
I like Panera Bread. I used to frequent one is Roseville, CA by Walmart thats wonderful. The Auburn location is atrocious and badly managed. Ive visited multiple times and tried their catering, every time was a disappointment in quality and service. While in the seating area you can hear and see the cooking staff. I watched as they insulted and degraded the manager, which he did nothing about, and continued making the most vulgar and unprofessional conversation and insults. And I was in the Navy, I know about vulgar. But this is ear shot of children and the public. If I were to run my business this way I wouldve been shut down years ago. Theres a wonderful Chipotle, Panda Express, Starbucks, Dickies BBQ, Chik-Fil-A, and Costa Vida right there beside it. Go to them. Seriously.
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Lexi Martin
I dont like to write bad reviews, I actually tried to give this Panera Bread a chance a few times but my goodness its awful. Everything from the food to the lousy service is awful. The preparation of the food is by far the worse, maybe I can attribute it to them being new and needing more training but the employees at Panera Bread in Auburn should be ashamed of what they are serving to customers, I ordered the caramelized kale and turkey panini, the kale was missing and there were a few slices of turkey covered in a melted cheese mess. I also ordered the turkey bacon avocado sandwich which was a complete mess as well. If this location wants to survive in a small town, the employees NEED to be trained properly and KNOW their menu.
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Lydia Clark
So, first backround...i have a allergies to corn, oats and peanuts which makes it hard for me to go and eat places. I happened to be in the area because of car troubles and decided to give it a try. I walked up to the register (at the Panera in Auburn, Ca) and one of the cashiers Taylor, was amazing! I explained my allergy situation and she helped me select my order and she tripple checked all the ingrediants even in the dressing of the saled i ordered! The service was amazing! As me being a first time customer, Taylor was super helpful in directing me through how it works. I will for sure come back again! Thanks to Taylor and how ALLERGY FRIENDLY this experience has beeen!
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Jamie Cody
Ive been here a few times and have been mostly satisfied. The last time I went last Thursday evening for dinner, I was unhappy with the quality of the food. My hot chocolate was supposed to have chocolate chip marshmallows, but it did not. My chipotle chicken panini was poorly made, it looked like it was thrown together too quickly with too little ingredients and too much chipotle sauce. My fiancés Caesar salad was way over-dressed. I will never go back on a Thursday evening, because whoever works that day is not a good worker.
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Sarah Duvall
I usually love panera but when I got my sandwich it was in crinkled paper all folded up I though It was trash before I really looked at it. Sandwich was awful bread wasnt toasted just awful. My husbands sandwich was alright but the bread was super hard almost burnt I wont be coming back any time soon.
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Lana Raley
Got shorted food by them. When I called to complain and ask for it to be delivered, since this place advertises delivery, was told LOP was to far even though they screwed up my order and refused to refund me my money. Pisses poor customer service. But that seems to be most peoples complaints here.
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Joseph Lawson
*no stars* I have decided that this Auburn Panera Bread is an absolute flop. The orders usually come out wrong, the dinning area is really messy, and the bathrooms dont have toilet seat covers. The few sandwiches that I have ordered gave me some really bad bowel movements.
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Karla Dominguez
Its a nice and clean place and the food is good for the price, and it tries to be healthy, you can find a big menu. I like to go there frequently :)
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Grunnolf
I love the setting here fantastic food and great employees. Its a great place to grab something to eat and just relax
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Gregory Doremus
Over priced packaged processed food. Sorry cant find a good thing to say about this one.
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loyce smallwood
Love the coffee, blueberry muffins and prompt/friendly service
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Michael Scales
Customer service great from start to finish. Im coming back!
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Reid Branson
Dependable if not adventurous. Always tasty.
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Zachary McCarl
Too bad theres not a zero star option.
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Dawn Lamb
Panera has the best corn chowder.
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Kristen Owen Beck
Love their Breast Cancer bagels.
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Michaela Cline
Yummy! Going again!
