Buffalo Wild Wings
| Address: | Alcoa Rd, Benton, AR 72015, USA |
| Phone: | +1 501-778-9464 |
| Site: | buffalowildwings.com |
| Rating: | 3.2 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–11PM |
Location
Photos 100
Reviews 7
MA
Maegan Baker
The worst service i have had ever and i eat at this place so much ! Not this location but in general but the staff was soo rude every thing we orderd was cold my husbands food was refrigerater cold ! Made me sad my father orderd a beer and they did not have it on draft the waiter came back and handed my dad a can of beer thats all ! I stopped him as je was walking away and said "no cup" just a can of beer what on earth ! So he proceeds back to the bar and get a glass cup "not chilled" at this point im blaming the bar tender ! I used to be a bar tender and there is no way u woukd let a server leave with a can of beer unless it was aboslutly requested ! And the manager went a and got a chilled glass and looked staright at me with the biggest attitude say "problem solved" that was the begining of our night ! We waited 30-40 min to get our appetizers which we got pretzels and 2 baskets of fries ! Which were cold and the cheese that came with the pretzels had a old dry cheese film over the top ! They took them back had had them remade "" at this point we got our food befor we got the apps back and the wings were cold and my husband orderd buffalitos the chicken was refridgerator cold they took them back and ""remade them"" and bring them back out and they are cold the same exact way !! The chicken in the middle was cold !! At this point in shocked that this was what we stayed for ! Not to mention we had no idea who are waitress or waitor was ! My hisband never got his water refilled and i had to track some one down to get mine refilled ! And whats sad is no one came to check on us at all unless we looked for some one and had to flag them down ! O and we were sat right by the togo door ! Not because there werent any tables but because every single table "not kidding" every table was dirty ! And no one cleaned them untill like 10 min befor we actually left ! I am a bdub fan always have but unless they get a better manager and actually train people this location is puttin a bad name on buffalo wild wings !
AN
Andy Gist
Not good! Was told there was a 45 minute wait, but they could seat us anyways so we could go ahead and get our drinks. An hour and a half later I finally received my first beer I had ordered (finally got to place our meals as well). Our waiter also said he was TOLD to come serve us since we had complained. Who knows how long it would have been if he came at his own will. Our drinks stayed empty 90% of the time. An hour after we ordered our food. We asked to see a manager, who never came. Our food finally came out shortly after we asked for a manager (again, who never showed up). And the food was all wrong! We went ahead and ate the food that they brought, and on the way out we told them we were unhappy with the experience. Then they finally sent a manager to talk to us. She explained how sorry she was and that there was no excuse. It was not a good experience at all. I think next time Ill be driving 35 minutes to the Cantrell BWW. Instead of driving 10 minutes to the BWW off of Alcoa.
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Sharon M
Only thing keeping me from no stars is knowing how to submit a review without one----no discount offered to me. TERRIBLE service. Used the app to place an order to go---gave me a pickup time of 40 mins. Expected a crowd when I got there with that wait time, but no one waiting to go or for a table, place was maybe half full. Had to wait and additional 20 mins from time promised to get the food. Had to go back for utensils and napkins. Talked with the manager upon returning, who was disgusted that I was not happy he had recooked the chicken they apparently burned on their first try. (Someone could have explained the issue while we were waiting so long, but he couldnt because "I was back there cooking it for you"). The Chicken was COLD, salad had no carrots or other items listed, just lettuce and a cold piece of chicken. Our wings were good, but not worth experience.
SA
Sarah Durham
Awful. I mean really terrible. Food was cold and so was the service. We sat at the bar and the bartender was too busy flirting with the male patrons to pay attention to our empty beer glasses not to mention our 45 minute wait for food. They werent even busy! We decided to call in our order from then on. Weve called in our order for 2 times now and they have seriously forgotten items and didnt even make them. I called in an order for a small mild with chili cheese fries and a bacon cheeseburger with fries. How did I get a small mild with fries and an order of fries with Queso cheese on them?? How did the forget the chili and cheese on the fries the next time? Poor management, poor employees, poor food. Never again!
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SHAWN H
I had to leave a review simply because I got zero help. I called tonight at 950 and at first was picked up and hung up on. I called back and then was placed on a hold so long I finally gave up and hung up. I left 2 stars simply because I have had better success ordering from the app. I really like to wings but even with the best business model without people following it you are destined for failure. Unfortunately all businesses hire from the local area which could be the problem here. Serious lack of attention to service and quality. I ask this question all of the time but why go into a customer service position and have an obvious disdain for your job.
CL
Clinton LaTray
I stayed at the hotel next door and walked over to BWW to get some wings for dinner. Came on 5-21-2017. Came in and the bartender was awesome. The bar no way reflects the 1 star. I do have to say that if I could separate the bar from the chain I would give the bar 5 stars. *****. Now on the the restaurant part. Came in to find out that a BWW were out of wings and ranch. How does that happen. Wings is in the title. That should be available no matter what. If youre in town go; and it pains me to say, go to chilis because they have more stars. Or do like I did. Drink with the awesome bar tender then go eat somewhere else. P.S. I bet chilis has wings.
CA
Candi Eason
Im not a huge fan of their wings, but my husband and son love them. As an addition tp my prior review, this time we waited for about 1 1/2 hours to get our meal, then it wasnt complete. The waiter had to return to the kitchen for the last order of wings that came which, in fashion of the night, came out short. After we finished, we then waited about 30 minutes for the manager to come speak to us. She was great! She offered many apologies and made everything right. She saved the night for us. I would give them fewer stars, but the kitchen was at fault and not the restaurant, server or manager.
