Little Caesars Pizza

Reviews 3

CU

Curtis Malachi

First off i shouldve took a picture while there it would have supported most of this on one visit alone. This place is clearly ran by immature children who have no understanding of business, sanitation, or how fortunate they are that they have employment opportunities when there are millions out there equally or more qualified unable to obtain employment. Where do i really start? Lets start with Sanitation: 2 open beverage containers partially consumed sitting in the prep station. Ive observed multiple times employees eating up front and in back on different visits. As well as in drive thru employee eating or drinking in view of customers. The Hangout Spot: Obviously teenagers think this applies to anywhere they are, but when you have either off the clock employees or friends walking in . coming behind the counter talking - not in any uniform - employees going in and out of the facility despite any business needs, loud, unprofessional, use of profanity, and extremely rude. Which goes into... Customer Service: I observed a teenage female employee, at the front register on her cellphone, texting or whatever, despite customers waiting in line and the other front employee busy. Employees brushing past people at the door dealing with personal matters which then become known to guest. Mainly It seems like theres at any given time only 1 or 2 people that are there actually working. The person taking orders is putting the boxes together, getting the pizza put in the boxes, etc. There could be 5 or 6 other employees just there standing around talking or on their phones. This leads to long wait times and customers walking out. Appearance: Additionally most of the time ive been in the location, ive seen employees partially in uniform, or no uniform at all. Ive observed employees including who i assume is the shift manager, wearing baseball hats, exposed gold chains, and a jersey. The store presentation: Usually the place seems really in disarray. To my standards its dirty, not what i would expect of a food establishment. Summer months the place has tons of insects that get in, however thats really not something as manageable due to the amount of patrons, but could be better managed if they really met the service expectation and additionally avoided employees whom probably are on paid time, hanging in and outside or having visitors. The Food : Its hit or miss, Pizza usually taste really well, and has good presentation but the wings are usually lacking sauce and you have to ask for additional sauce. The bread sticks are usually under-cooked or completely raw. And i really dont get anything else. I try my best to overlook everything else just to keep my kids happy because they like their pizza and its cheap. but i have found myself consistently looking at other establishments and even spending more or driving further to avoid eating here. we are a pizza family though and as such, thats the only reason we frequent this little ceasars. Bottom line TO the business owner, I dont know what these "employees " are getting paid, assumptive minimum wage, but even thats too much. Personally I think you should terminate all the employees and complete restructure and hire new. Take in consideration it may be a hit in profitability to start new at first , but long term, a better crew will produce better reviews and ideally avoid the lost of customers/profits that perhaps you havent realized is happening. More importantly to maintain a favorable rating with the OSHA and the AZ Department of Health Services. Strong suggestion hire people that really need the job not these kids. If I were the owner, id term them all before the end of this business day

SA

Salina Gonzales

First visit to this location and am extremely disappointed. Sad to know who served me is now getting 10/hr. I know someone could provide a way better customer experience than this person did for the same amount of money. If I was a business owner Id be firing a crew like this as Id lose out on business. First of all I arrived to find a hand drawn note on the door stating sorry we will open at 11, when they should have opened at 10:30a. Second they opened after 11 and the guy had no customer service once he unlocked the door. Once i entered nothing was said to me I simply stood near the register waiting to be acknowledged. The guy decided to continue working behind the registers while his coworker stood around and snacked on something before I eventually was acknowledged. Thirdly, once I was acknowledged the guy asked what he could get for me. I said I would like 3 hot and readys please. He said my total and then walked away before I could pay . I continued to wait while he left me at the registers and went in the back area. Fourthly, I waited over 10 minutes watching him stack up multiple pizza boxes with pizzas, put stickers on pizza boxes, placed finished pizzas in the warmers, watched his Co worker had off a pizza to someone who just drove up to the drive through all while I still stood there waiting. Fifthly, a third co worker eventually arrived and I asked her why that person received their order before me? She went to the back and words were said between her and the coworkers and she just disappears. Finally the guy brings me my order stands at the register and just stares at me... I ask him Oh are you ready for me to pay now?? He says yes and the total. If I didnt have a hard working team I wanted to appreciate I would have just left. I chose to go through this experience to the end and now here I am. . I hope the owners read this and take discipline on those employees. If you dont believe me. Check your cameras

DA

David Daluel Diaz

Last time i went, i called for my pizza and went to the front door for it and he had said it was close so i had clearly spoke well to him and had told this teenage 16 year old kid that i had ordered it in advance, it was 9:10 and he said they close at 10:00 but thats only the "drive through" but that the store closed @9 to pick up inside, there was a black older gentleman that got his pizza free because his SON worked there as he had said to me. He was polite, but he isnt a customer if he isnt trying to buy. When i went through the drive through there was 10 people in line. Hot n ready pizza doesnt take longer than 20 minutes to make for a single customer. Only 3 of the customers that were waiting got pizza. And they had only ordered one box or two. I had ordered 4 pizzas its understandable that i didnt get mine for the time the took. But they lost 7 customers waiting in line for almost the same amount of time i was and none of them got pizza because as soon as i got to the window, the employees had placed the pizza tray infront of the drive through and they didnt have my pizza. I went to Dominos and they made my pizza in 15 minutes. I got my 4 large pizzas. So Im telling everyone, if youre in the area near laveen village and you want pizza CALL DOMINOS