Address: | 3604 Austin Bluffs Pkwy #3130, Colorado Springs, CO 80918, USA |
Phone: | +1 719-266-1004 |
Site: | locations.smashburger.com |
Rating: | 4 |
Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM |
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Dan MacK
THEY DIDNT EVEN PUT MY ORDER IN. I walk in with a hole in my stomach, off work just before 2:30, just finished a staircase for a deck. First in line woo! Well.... No greeting, hardly even a glance as a hand goes up signalling me to wait with a prissy pointy finger, less then a dozen customers total. Front guys talking to a couple people and Finally says "One moment Ill be with you." Then walks off again. Talked to a few more people for a few more minutes. More time passes and he finally heads back behind the counter. He proceeds to tell me hell be right with me again, right before he starts prepping a few milk shakes for people who werent in line and already ate their food they already ordered, while Im put on the back burner again after waiting over ten minutes just to PUT IN MY ORDER. Not cool. I said see ya. Around 2:44
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Tanya Lifa
I like this Smashburger! Its new and spacious inside. Arrived late on a Monday night (8:30) and the place was empty, which is why the service must have been super fast :-). Two parties arrived after we did and they received similarly fast service too. We ate a lot of smash burger and fries and two in our party had the harvest salad...one with chicken and the other with a smash burger topping. Delish! We couldnt pass up the shakes to end our meal, two oreo, one butterfinger, and my fave the salted caramel! I love when restaurants give you the extra in the medal container! And, I like how you can order beer with your burger too! Overall, great experience!
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Pook Eleby
If I could give this experience zero Stars I would asked for a salad with no tomatoes it came with extra tomatoes ask for a bacon burger it had no bacon and then Sam brought out some cold bacon and said here you go and I said can we have more fries in a said thats the size of our fries now which was more like a child-size terrible customer service I asked for the money back he said its our policy we dont do that and I said where is it show it to me of course he could not so he ended up refunded my money this used to be my favorite place I will never visit another thanks to Sam and his terrible customer service the one on Austin Bluffs and Academy
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Derrick Dickerson
First off, I love smashburger, but this was the first time Ive been to the one on Austin Bluffs/Academy. That being said, this was by far my worst experience at a SB. Heres a quick list. (I got my food to go btw) -overcooked/old fries -25 min between ordering and getting my food -ordered with no lettuce or tomato. ..received ONLY lettuce and tomato -cheese was literally brown and hard from being burnt I typically go to the one off powers (about a dozen or so times total) and Ive never had a single problem. Not sure if its different ownership, or just a bunch of worthless employees/management, but I wont ever be back to this location.
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Kin Scott
First time at Smashburger. Not a good experience at all. I asked if the fries were real fresh cut fries like Five Guys. I was told that they were and I got frozen fries. My wife asked if she could get a lettuce wrap and she was told yes. Her order came out with a piece of lettuce, tomato, avocado and the meat patty spread out on a plate. The order was put in as no bun. Who trained this staff?? When we asked for clarification on what went wrong with the order, an unknowledgeable village idiot type simply said "I dont know, sorry bout that." and wandered off. Really!!!!
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Tyler S
First time going. 2 booths and 1 table filled, so not busy by no means. Ordered 1 salad and 1 burger with fries. Took a while to get the order, ok no big deal. About 10 minutes maybe. Salad is fine, simple, burger came with out fries so we asked for the fries and then checked the burger cause they forgot the fries. They forgot to add bacon. So the lady asks for the receipt, like we trying to steal fries.. We already paid 20 dollars and now we trying to steal fries
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Leea DiPentino
They have really good burgers here. Best fast food burger Ive ever had. That said, the place is a bit pricey for fast food. $12 for a burger, fries, and a drink. They dont sell combos so you have to buy each item and it adds up. Condiments also seem to vary randomly based on the burger you order so pay attention and make sure you ask for what you want. For example, regular cheeseburger comes with lettuce and tomato, but the bacon cheeseburger doesnt. Weird.
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R Harriot
Not so much as a "sorry". 1) our "to-go" food sat idle under a heat lamp in "dine in" baskets for several minutes while the guy with the man bun (didnt catch his name) ignored it 2) when we walked up and asked him if that food was ours, he was dazed and said yes. When we pointed out it was to-go he had to ask the kitchen 3 times to box it 3) naturally it was luke warm We shouldve stopped on our way back from Denver at the one near Trader Joes.
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Anthony Aragon
Lunch: "Signature BBQ bacon burger" Terrible service. Only three people in the dining area of the restaurant. One was the owner on his computer. Shoe string fries over cooked in the oil. Charred flavor. Turkey burger rubbery and simply covered in grocery store BBQ sauce. Bun was small; about the size used on a McDonalds hamburger. Overpriced at near $12. A SALT BOMB! Finally comment: Youre much better off going somewhere else.
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Jeric Plackett
The food was mediocre at best. My big burger was the exact same size as my wifes regular sized one. The price was ridiculously high for what it was and the restaurant was filthy. The trash was overflowing and there wasnt a clean table in the whole place. The staff was not well trained and there was not enough staff there for a Friday evening. I will not be returning and telling others not to even waste their time or money.
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Brian Smith
This was my first time here and OMG was it good. Yeah it is expensive but, it is very worth it. I had a double Colorado Burger and after my first bite I was feeling good. I never had that good of a burger ever and the shake and fries I got with it too was very filling. The service was great too and the girl that took my order was not only polite and friendly but, very cute too lol.
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Sherbert Dashington
Girl brings me my milkshakes and tells me typically we would fill it to the edge of the cup but if I added more milk it would throw off the consistency. Ok so normally I would get what I paid for but you didnt want to do your job and add more ice cream when you added the milk so I paid 9 bucks for 2 half full milkshakes. Thanks I guess?
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Jacob
Cook has messed up my order on several occasions. I paid the $1.29 extra avocado to my burger, and they gave me 2 tiny bits while my friend sitting across from me got a large slice. When i complained, the manager came out and yelled at me about it. The time before that, the burger was dry and stale, and they forgot the bacon.