DLUX

Reviews 3

JE

Jeff Jambois

The whole experience was really average. We rolled in for an early dinner, and the restaurant was 1/3 full. The hostess tried to seat us at the one cocktail table directly next to the door, even though there were a couple booths open, and half the tables. I mean, this is the last table that anyone would want to sit at in the whole restaurant, and was really only suitable as overflow for a packed house. While the descriptions on the menu were intriguing, the actual food was pretty unremarkable. Beef was over cooked and seemingly low quality, All of the fixings seemed to come straight from a Sysco jar, bag, box. I mean I ordered a burger with something like 6 ingredients, and all I could taste was mayo, beef, bun, and heavy blah. How is that possible? The fries were soggy, and also very one dimensional in flavor. The fried dill pickles, with dill batter, and seemingly a dill based dip .... ok, no one could come up with another flavor to present other than dill? Salmon burger was the same story. Dry salmon patty, avocado mush passed as guac, low quality vegetables ..... There was just no imagination in the use of flavors, or maybe it is just that the quality of the ingredients was so average, hard to say. The whole front of the house was staffed by really young servers/hostess. Now I dont have any issues with young severs (I started working in restaurants when I was 14), but you could tell there was just no experience in the place, no mentoring of how to do the job well, and apparently little expectations of excellence in the waitstaff. Our server was nice enough, but just had such little understanding of how to make the experience anything other than average. Answer a question on the food, take the order, bring the food, stop back once to ask how it was, and done. After waiting for a quite a while, we finally got up and flagged her down for the check, and no, it was not that busy. You could tell that they were all just going through the motions, no enthusiasm, no attention to the body language of the customers, just robotic. I understand it was early, but the house lights were way too bright. The only time the lights should be that bright, is when the cleaning crew is in there after hours by themselves, vacuuming. The lights did get lowered near the end of our dinner, but that was too late to save our experience. Fortunately, the prices matched the experience, .... average. Overall, there was just a lack of ownership or experience in how to make a restaurant good. I mean I expect this type of thing at Applebees, TGI Friday, or one of the other mall-area restaurant chains, but not at a Food Fight establishment on the square. I dont know, it seems that FF is just getting too big, too spread out, and has lost its ability to provide a unique, consistent, quality dining experience. For the type of food, price, and relative location, I would rather hit one of the places that is perennially consistent, with ownership that still has some hand-in, and pride in their establishment (read: Old Fashioned, Graze, Weary Traveler, Brasserie V, etc.). I dont know, maybe I am just too demanding after spending 20 years in the industry.

SA

Sarah Everson

Being in the service industry myself, I feel like I give a lot of slack for places I visit. And if could rate the food and service separately, I would. But unfortunately, I have to give DLUX one star based on the awful customer service we received at brunch this morning. Im in town this weekend visiting family, and my sisters suggested we go over to DLux with our significant others. Now, six people at 11:30am on Sunday for brunch is not the easiest to accommodate...Fully understood that part, so I wasnt shocked when the host (who looked like work was the last place she wanted to be) said it would be about an hour wait. I said that was fine and gave her my information. Fast forward an hour later and thats when things went downhill...An hour past, an hour ten past, an hour twenty past, and an hour thirty past, and all the while multiple parties had left the building. At that point I had had enough...I went up to the host stand to see what was going on and she told me they were clearing off a table, and offering not even a simple apology for the ridiculous wait. Ten minutes later (1h 40m total wait time) we were finally sat by another employee I had not seen before and all he simply said was "we have your table ready". Again, not even a simple apology for the incredibly long wait, or "thank you for waiting". Unfortunately it didnt end there. We sat down and didnt even have one minute with the menu before our server came over and rushed us into ordering our drinks and clearly wasnt very happy. At one point she was bringing water to another table and in the process, spilled water on the back of my and my boyfriends chair, which got on both of our jackets. At that point it was close to 1:15/1:30, so she had been through the thick of brunch so I tried not to think about it too much. The food and drinks were good. Three people in our party had milkshakes, and they really liked those. So as far as food go, Ill give that 4/5 stars. Its just really unfortunate that the terrible customer service had to over shadow that. Had the host told me from the beginning that it would be a 90+ minute wait, we would have gone elsewhere and come back another time. An hour wait is extremely different than an hour and forty minute wait. Under promise and over deliver, not the other way around DLUX.

MA

Matt Gallardo

Overall, if youre in the area and its not during dinner or lunch rush hours, stop in for a burger and a beer. That said, I have to say dining here has been one of the more unpleasant experience Ive had recently. Sunday August 6th, 11:45 am we walk into a disorganized line through the door and no one apparently greeting anyone. My wife and I sidestep to not block the exit and in come two more parties, doing the same side shuffle. There is no waiting area and the whole things was just crowded and chaotic. Finally someone appears from behind the bar, disheveled and sort of panicky.. and then seats the few people who were in line in front of us. When its our turn she seats the other two parties who walked in after us. When she finally bothered to acknowledge our existence I mentioned we were here before those other people. This was my first mistake... you could literally see her face switch like the mayor from Nightmare Before Christmas... She lectured me for a short moment about how I was wrong, and didnt know what I was talking about, then sat ANOTHER table before a second employee came and sat my wife and I, clearly noticing that there was trouble brewing. The entire rest of the meal the "hostess" kept staring daggers at me, and delaying our drink orders as she was the one walking them to all the tables. Then of course I noticed two tables who were sat AFTER us (next to us) both got their meals before we did. With everything else this hardly seemed like a coincidence. Other than that, our waitress was lovely and the burger & fries were very good. Hostess tainted this entire experience and its probably all Ill ever remember about the place, unfortunately.