Jade Garden

Reviews 5

GR

Grace Junio

I give Jade Garden on Gateway Drive in Eau Claire a poor rating based on the kind of service I received on different occasions. First off, I became a frequent customer in August, with a total of 22 transactions amounting to over $450. Food was ok, but their made to order was better than the quality and taste of the food that they serve at the restaurant. The first time they delivered wrong items, 2 out of the 2 items on my order were wrong. I called, wondering if my order went to a different client instead. I was offered a credit on one of the items despite telling the lady that a credit wasnt necessary at the time. The second time there was an error, it was a wrong item and no correction was made. The same exact error happened again on the following order. The fourth error was when a free item was missing. I was told pretty much that since I did not get charged for it, I have to drive back to get the free item. After this fourth incident, I started to get interesting treatment from some of the employees - someone from the kitchen or reception area would tell me to check my items before leaving; one time it was even imposed on me. On two occasions, they did not staple the bag until I came in and checked my items - resulting to the food getting cold and reheating it when I got home. I hope that these Jade Garden employees realize that I get it. They have an internal note pertaining to me and its written all over their faces. Their subtle actions blatantly showed as if I was trying to get food for free. There were two female employees who were pleasant and polite, but most of the ones Ive dealt with specially lately gave off a bad impression. Last night was their most epic service. The food was delivered 40 minutes late (though Ive read other reviews stating longer time) and the guy who delivered it demanded for a tip. I told him to wait because I had to go upstairs to get cash. I am not sure if he understood what I said but when I closed the door to prevent the cold air from coming in, he started to mumble, turned the knob and pushed the door open! He was quiet when I came back and handed him $2.00. As I closed the door, he started to mumble again! I could still hear him mumble in his native language when he reached his car. Theres a few words I could think of but I would refrain from saying them. I would rather say them to his face in English like what he should have done. I will never order from Jade Garden again. To future clients, this is what you will likely to experience when they start messing up your orders and you start complaining about them. And to Jade Garden: Customers expect to get what they order and it is your job to make sure you put the right items in the bag. Telling select customers every time they grab their food to check their pick up items before leaving the restaurant is rude and condescending. Theres a valid reason why your restaurant has the lowest customer rating in Eau Claire. And this is also why I give your business a one star rating. It is not my loss that I wont deal with you again. Its yours. #JadeGarden

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ME

megan larson

I was called a lying horrible customer because I wanted to return my order that was wrong! I loved Jade garden when we first started eating there a little over a year ago. Then after a couple of months of getting take out a couple of times a month the food started to go down. I received uncooked chicken once but didnt complain since it was a first time thing. Then I had another experience with my food take 40 mins when it was supposed to take 20, the staff informed me after it came out that they had to remake it and thats why it took so long instead of informing me while i was waiting. Then I always get Chicken lo mein with no onions and a couple times in a row there was onions in it. So i finally called and just submitted my complaint with the manager. He said he put a credit on my account for it and Im welcome to come in and get the right order anytime. When I tried a couple weeks later there was no credit. Then after some convincing because they got a new computer system and a bunch of stuff was lost that they may have lost my credit they said they would give it to me. Then I when I picked it up I got home and saw it was fried rice instead of lo mein. I called immediately and the Hostess told me thats what I originally said and she wasnt going to do anything about it. Later I called to talk to the supervisor who would not release his title or name to me at first eventually he said he was the owner Jake and he stated there is no credit on my account and they gave me that free food and Im a lying horrible customer. That his staff was right and that I said fried rice not lo mein. He also said he doesnt care to loose my business my fiance and I give him at least twice a month because once again Im a lying horrible customer and then he hung up on me. The best part was when I asked him if he cares about upsetting loyal customers by constantly messing up their orders he told me no.

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RA

Rachel haiden

If I could go less than 1 star I would. My wife is allergic to shrimp and when I ordered I specifically asked if the spring rolls had ANY meat and was told no. I recieved my order and had one spring roll and my wife bit into a shrimp roll next. I call to inform them that they messed up bad and they tell me that the spring rolls have shrimp. To which I reply thats not what I was told when I ordered. Will NEVER order from this place again and will let everyone I know not to go there either. Not only that I called for a refund and the manager or owner hung up on me. Please do yourself a favor and NEVER NEVER NEVER EAT HERE!!

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JA

James Rice

Ordered delivery and it took ~ 1 hr. I ordered the Mooshu pork - Fair - could use new spice / more flavor. Also had the appetizer sampler. The wings - fair, the dumpling was inedible (dumplings are usually my favorite and ill even eat mediocre dumplings) and I had to spit it out. The egg roll was poor. The shrimp was overbreaded and poor-fair. Overall it was a negative experience and I would not order from them again. Delivery driver was courteous and polite. When I called in, staff was happy to help and very polite. No complaints there but the food was just not good.

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A

A Private User

I got cheated by Jade Garden. The food was good but the server was awful and added tip to my debit card without my permission after we had left the restaurant. Since I didnt have enough cash so I used my debit card to pay for it and I leave cash for the tip. When I check my bank statement they over charged me. I dont think it a mistake cause I ate there few time before and I often used my debit card. Will never eat there again because I can‘t take that chance again. Always remember to check your bank statement when using debit card or credit card.

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