Address: | 613 W Stevens Ave, Sultan, WA 98294, USA |
Phone: | +1 360-863-3637 |
Site: | saharapizzasultan.com |
Rating: | 3.9 |
Working: | 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM |
KA
katie ward
My family and I spend a lot of money with this establishment, and while the customer service has never been the greatest today was far worse. We called and ordered a delivery. From the time that the phone was answered to the time the call ended I found myself wondering why I would continue the order. This girl by far is one of the rudest people I have experienced. After ordering the pizzas I asked about the sandwiches as they are not listed on the online menu. Instead of just telling me that they do still have the sandwiches and what kinds they have she proceeded in arguing with me about the menu that I was still looking at and telling me that they are too listed on the menu. I then had to ask what kind they have and was told "Oh we have a lot" I had to ask a second time to find out what kinds. Now the order is placed and I am informed it will be to my home in about 45 minutes. I hung up and did not think much more about the behavior I had experienced chalking it up to maybe this girl was having a bad day. Until over an hour later and my order was still not to me and I had to call back. I was greeted with this same girls attitude. First she answered the phone as if she was at home (which can happen) however, when I asked if this was Saharas Pizza I was snapped at and told that I had to wait and not exactly in the nicest of ways. When I snapped back ok I guess she could hear the tone of my voice and asked "what is it that you need?" I enquired about my order and was told it should be there anytime. The pizza arrived about 10 minutes later. I will never go back or order from the Sultan Sahara Pizza again. I will order from Monroe and drive to pick it up. As I stated in the beginning of this complaint this is not the first time My family or I have been treated with rudeness form here. Nor is it the second, third, or even fourth time. Maybe when these kids are being trained they could be trained a little/lot better in the customer service area. There are a lot of other businesses with young people working at them who do not behave like this.
MA
Mann B
I have ordered from Sahara Pizza in Sultan Wa few times and there food is good. But there staff really need training and common sense. Some of the employees that work there act like robots. So, I called in for delivery, my order came up to $17 dollars and the person on the phone said, we have minimum $20 dollars. I said fine, I will pay $20 cash + tip but I dont want to order more items. He said we have $20 dollars minimum. I said ok I understand but I will pay $25 dollars cash but I really dont want to add more items. The guy on the phone again said we have $20 dollars minimum. I said I am paying $7 dollars above the total and it meets your minimum $20 dollar limit. He again said we have $20 dollar minimum. At this point, I realized I was talking to a zombie and I said just cancel the order. Funny part is I had ordered the day before and my total was around $16 and they delivered it with no problem.
ER
erika Sweeten
The food was cold and we sent it back and it came back burnt , then I paid with my bank card she ran it 3 times and said it was declined ran it two more times I called my bank while I was there and they said I have 3 pending charges to be paid to these people so they got paid $130.00 for a 43 dollar meal and beings it showed declined I had to pay 43 cash they are a rip off now my account is all messed up it put me in over draft they dont care and it was their mistake now I have to file fraud this place needs shut down poor food crappy service and the manager Whitney who did this is unprofessional and rude and refused to take care of it I will never be back I recommend no one else go there .
JO
John Snider
Worse restaurant ever. They lost my twisty bread and made me wait for 15 extra minutes for them. The manager apologized to me in a baby voice while blaming the employees in the back for the mistake when not 5 mins before she was gossiping away with another lady in the back while the others worked. When she went into the back and told them they forgot part of my order they pretty much seemed bewildered. When I finally got my twisty bread it looked like it had been sitting on the warming rack for a while... Not the first time something like this has happened.
ST
Stephanie Ross
Have always had a great experience, always amazing food. Today I call my order in (for pick up) she put me on hold, picked up again then said "wrong one" and hung up on me. I called again, I said "will u please not hang up on me? I just called. " She yelled "hang on!" I was then placed on hold for 10 min. I had to drive in to get my food. Worst experience ever. Probably not going back
TE
Terry Johnson
They have really good food when the staff feels like it. Delivered to me 4-5 times. Guess someone decided that they dont deliver to my area anymore. Shame on lazy. My neighbor got one 4 hours ago. Guess I ordered when it was inconvenient for the mgr/driver to finish their work day. They had a hour and a half before closeing. Im 3.6 miles and 7 minutes from there. Lazy,stoned,deadbeats
JO
Joe Stone
Best pizza in town! Well, theyre actually the only pizza in town. Either way, its the best pizza around and is so much better than the normal chain stores. I would take Sahara over Papa Johns, Dominos, or Pizza Hut any day!
MA
Maureen MacDonald
My dad just moved to sultan so we went there for lunch. The pizzas were AMAZING. So many toppings and the chicken was high quality.
BE
Ben Jackson
The twisty bread is great and the garlic butter dipping sauce is fantastic for dipping pizza bones in, but overall not very cheap.
CI
cindi vorkapich
Poor management crapy service food made my whole family sick.... unfortunately the only pizza place in town.
AM
Amol Natu
The Pizza is very different from the normal (pizza hut/dominoes). Its not crowded and ample place to sit
TA
Taylor Anthony
Thick crust peperoni, sausage, olive, mushroom, BACON with twisty garlic bread thingys..... AMAZING!
ER
erika damian
Absolutely love this place. Great customer service. And I love the food and their ranch dressing.
JE
Jens Peitersen
This is our favorite pizza. The service is great and friendly. Delivery is fast too. :)
KA
Kalub Jarrett
called about 20 times around 9:30am so i know they are open, and they never picked up
A
A Private User
My favorite pizza place, hands down! Love their twisted garlic bread, to die for!
JI
Jim Tinney
The pizza is great, but the star of the show is the buttery garlic bread. Wow!
DA
Dave Anderson
Good pizza and good service, not a big parking lot, but worth the trouble.
WI
William Wen
Good pizza. Ample parking and seating for our motorcycle rides.
TA
Tara Randolph
I had the buffalo chicken pizza and it was the best thing ever
JO
Joel Calhoun
Great quick food for the price, if you are passing through.
MI
Michelle McQuien
Awesome!!! I love the pizza and the staff is friendly.
TH
Thomas Morris
Good grinders and pizza. Friendly, quick service.