DQ Grill & Chill Restaurant
| Address: | 611 Lilly Rd SE, Olympia, WA 98501, USA |
| Phone: | +1 360-413-6901 |
| Site: | dairyqueen.com |
| Rating: | 4 |
| Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10:30PM 10AM–10:30PM 10AM–10PM |
Location
Photos 93
Reviews 25
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Kris Dee
I am writing this to share on all public sites, to inform the community of a situation that happened with my family last night. My Mr. and I decided to stop in at the Dairy Queen (611 Lilly Rd SE, Olympia, WA 98501) on our way home, to pick up a treat to share with our 6 year old daughter. Instead of a milkshake, as originally planned, we bought a mini blizzard ice cream cake from the freezer section. After arriving back home, we settled in for the evening and I cut him, my daughter and I a piece to eat. All sitting together, eating our slice.. He all of a sudden was disturbed. It caught my attention, so I asked what was wrong? That is when he said, “I just spit out a nail!” I was in shock and disbelief that it truly was a nail and asked, “Are you sure? It was in your cake??” He said, “Yes, I just took a bite and bit into it.” I couldn’t even wrap my head around it and immediately became very concerned, because our daughter was sitting right next to us, eating a slice from the same cake. Now, I was no longer in shock, but becoming very agitated of the thought that, that could have been my 6 year old that found the nail... That this nail could have punctured the skin inside of her mouth or if she would have swallowed it!!! Mommy is NOT happy with those thoughts and rushed to grab the receipt to call the DQ manager. I called the DQ we had purchased this from and asked to speak with a manager. The man on the other end said he was the manager. I asked him what his name was, he said “Brad”. I explained to Brad (as calmly as possible) the situation and what had happened... His first response was to apologize and offer free food. I told him that I wasn’t interested in free food, that I was extremely concerned for the safety of my child and the potential of what could have happened. That something needs to be done and someone needs to be aware of this problem. I asked, “How could a nail like this have ended up in an ice cream cake?!” He said that he had no idea and that there shouldn’t be any kind of nails in that area of where the cakes are made. After the back and forth with him, he said he would be talking to the Assist Store Manager and having her call me tomorrow, to discuss it further. I continued with, I would bring her the nail to show as well, but make sure she calls me. Well, to no surprise... I did not receive a follow up call. I haven’t heard anything from anyone. So, now I am very displeased and letting everyone know. This is extremely unacceptable and something needs to be done. I am upset and very concerned over the safety risks and possible contamination factor of this restaurant, the area in which these cakes are being made and the person/persons involved. Please read this and share to anyone and everyone you know. I want as many people as possible to understand this is unacceptable for my family/friends and I don’t want anyone to end up with such a terrifying experience. I feel violated for my families safety and disregarded from this restaurants employees. I would rate an absolute ZERO, if I could.
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Chase Hubbard
$5 is probably the best lunch when Im feeling lazy. (Well $6 if you upgrade the dessert to a blizzard... and really why wouldnt you) Normally most people dont care about a parking lot, or a drive thru speaker box, but whoever planned theirs was not thinking correctly. I do not recommend that you actually park in the DQ parking lot if you go into the restaurant. Cars will back up and double park the entrance, an/or other cars parked in stalls. And their drive-thru speaker box is right next to a busy freeway,
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Jacob Brown
I just bought 2 double cheese burgers , which by the way they raised the price of a while ago, My first Burger had finger impressions on the buns like it had been squeezed, My second burger had half of the meat hanging out with no cheese on it and had a small single pickle slice. Also the meat had kind of a hard outer shell because it was overcooked (only on second burger). I came here because normally i love DQs burgers but man.
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A Private User
First of all the managers are also very snobby not great service at all, the staff stand around laughing at others who r working. I am sorry but this is the worst place i have ever been too. I talked to a young lady named kaitlyn once at the window and i must say she is the rudest young lady i have ever met, she laughed at me when i asked questons!!
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Derek McCoy
Like coming here because the food and Ive cream is always good. Parking and the drive-thru can be bad at times... I would keep driving if the line is backed up. Its an accident waiting to happen. Notorious for rude and impatient drivers at this location.
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Paul Gardner
Were regulars at this location. This is one of the cleaner, nicer DQ restaurants. They are also one of the few that honor the $5 lunch deal at dinner which is a contributing factor for us and one of the reasons we go there frequently.
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Shane Pluard
Great place to eat at...best DQ in the State...staff will always try to make you happy if something is messed up on your order...I have showed up early one morning and they still took my order.
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Megan Zimmerman
This is the best dairy queen out there. Whoever manages this store does amazing. Service is always friendly their fast orders accurate and its clean with a great atmosphere.
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Dan Smith
Hot food is over cooked cold food well how can you mess that up was dirt the day we were there never been back works did not seem to care
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Daniel Lester
Terrible customer service, the lady who took my order at the drive thru acted if I was inconveniencing her by placing my order.
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Patricia Avery
Always excellent friendly service! Food meets all our expectations. Clean facility throughout. We just enjoy going there
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Jeff Ernst
Food is OK, Service not so much. Unable to make a substitute to a drink and then the employee at the window was rude.
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Shonna Snippets to my life Halbert
Ice Cream and blizzard are amazing! I also try and get them not flip my blizzard. But they are to good at doing it.
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niemawatts101
LOVE. IT. Thats all that need to be said. Its clean, its cool, great service. Highly recommend. Go there.
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Angela Standridge
Its always nice to have ice cream and a burger on a hot day. And the flame thrower burger is so good.
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FishDaddy Tangaray
Super delicious double cheeseburgers here. The fries are average at best but the Sandwich is great.
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Oddie Vos
Really nice staff - friendly and pleasant. Food tasted good and place was very clean.
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Ashley Williard
Yummy food and ice cream. Super friendly staff too! Made my daughters bday lunch fun.
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Thomas Solenberger
I got sick the next morning after eating a burger there. But it was a tasty burger.
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Amelia Martin
Friendly, accommodating staff. Quick service and ready to help anyway they can.
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Maria Terry
Hot eats ,cool treats, great for the family. Great smiles and friendly staff.
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A Private User
My favorite (and only) fast food place I go to! Love their oreo blizzard!
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Teresa Graham
For a fast food it is good, and the service is friendly. Pretty clean!
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DeVante Alexander
Great food, lovely place to meet with your friends, and great service
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sean turner
The store manager was being extremely rude to my wife and mother inlaw
