Red Robin Gourmet Burgers
| Address: | 1110 Galaxy Dr NE a, Lacey, WA 98516, USA |
| Phone: | +1 360-459-1491 |
| Site: | redrobin.com |
| Rating: | 3.8 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 5
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kevin coots
I like to stop and eat, and have a drink, there after work every once in a while when Im feeling especially hungry and lazy. I sit at the bar because Im by myself. Everywhere I go there always seems to be a group of regulars, of which I am not a part of. Is it normal to go to the same restaurant so often that the staff knows you by name? Are people that boring? Am I the weird one? Anyways, the bartenders seem to always know at least 2 or 3 people in the bar on a first name basis. Last time I went the bartender made no attempt to speak to me like a person. How do you even get to join the gang I wonder. Its stuff like this that makes people dream up illuminati and NWO stories when they feel like theyre excluded everywhere they go. The lady at the bar was like bartender bot 2.0. "Hello sir. Anything I can get you to drink, sir? Do you need a menu, sir? What kind of liquor do you want in your cocktail sir? No, I dont know anything about this crappy house liquor sir." The lady called me sir about a thousand times. But it wasnt like a nice sir it had notes of barely, and badly, veiled sadistic sarcasm. Im not sure if that bartender was actually in charge of anything, or if she just acts like her doodoo smells like roses. Plus the ladies arent as foxy as a lot of the RRs Ive been to. I know its not Hooters but whatever. Come on. In conclusion its kind of middle of the road as far as Red Robins go. The burgers are red robin burgers, and their cocktails are surprisingly good for a chain restaurant. I wouldnt advise sitting at the bar, sit at a table and let the waitress take care of you. Otherwise you might be a pain in the bartenders fanny. I like the automated thingy that you can pay your bill on.
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Marty Lauer
My friend and I wanted to get some endless fries and a few drinks, so we decided to go to Red Robin. We arrived during happy hour and placed a drink order, to which the server had no idea how to make a Margarita, so it took upwards of 20 minutes for her to get somebody else to make my drink. After waiting for a good chunk of time for my drink, we placed our order, and watched for the next 15 minutes as about half of the store staff discussed an extra order they made and what to do with it. This showed us as customers that the kitchen doesnt know what theyre doing either, which only became more evident as the night went on. Fast forward a few minutes, and our food had arrived promptly, a minor victory in this so far upseting visit. However, I received the wrong food. I had ordered a burger with ghost pepper and jalapeños on it, supposedly spicy as all get out, but what I received was nothing more than a deluxe burger with a lame sauce on it, no spice at all. We decided at this point that our visit to red robin had been mostly a bust, and that the only way we could salvage it was to eat a ton of bottomless fries. Our server, however, only offered us one extra plate of "bottomless" fries before giving us our check and never stopping back with us. That is until the card reader at our table couldnt read my card, so we had to wait another 10-15 minutes to get the attention of our waitress yet again, so I could pay for this unsatisfactory meal. All in all, I paid 15 bucks and waited around all night just to be disappointed. I will not be returning to this Red Robin.
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Robbie Negron
We love Red Robin but this location is terrible. First time we came they forgot part of our meal and never came by to check on us. We had to get up and grab another waitress to help us. Our waitress was training so no biggie, we understand and support that but... Second time here when I was ordering the waitress told me to stop mumbling my order haha everyone who knows me knows I have a big mouth. Then my wife asked for some sauce for my daughters noodles because they didnt put any in there. They said we could get a refill but my daughter was wanting just some sauce for her full bowl of noodles so we didnt waste food. My wife said just some sauce and the waitress said "maam, I got that you wanted sauce dont need to tell me again." Lol my wife and I just looked at each other. Not only did my daughter not get sauce on her spaghetti, they forgot her oranges. Then we had to wait for silverware so she could eat it after they were at our table twice lol. They shrunk their portions is that just this location? Not sure. I dont understand this location, it has bad service and that is not like Red robin. One time maybe but twice. We will go to the other location in Olympia from now on.
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Rob Howde
Our worst experience of any Red Robin. (We eat at least once a month at the one in Federal Way, with NEVER a problem.) I took my little brother there for his birthday. My wife ordered her usual "Burnin Love". She was asked if she wanted it pink. She said "well done". It came completely burnt. I mean BLACK around the edges and too tough to eat. We usually dont complain about the food at a restaurant as we all know what can happen, but this sandwich was totally inedible. The waitress responded curtly "so, you dont want it completely cooked?" My wife explained to her that she didnt want it pink, but wanted it burnt either. After that, the manager (?) came by and apologized and said her burger was free. She didnt get her burger until everyone was completely done with their meals. Once she did finally get it, it wasnt even prepared correctly, mounded with a pico de gallo like mixture. She couldnt even finish it. She ended out eating elsewhere. My brother wasnt even offered his birthday meal free. This restaurant is a black eye in the Red Robin chain and I recommend either driving to another Red Robin, or just choosing another place all together. Dont waste your time or money.
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Avery Allen
I am an adult who ordered a kids meal. They said nothing about me being too old for it when we ordered so everything is fine right? The drink is included in the meal price. But when we went to pay we were charged for the 2.99 soda that should have been free. The waitresses told me it was because Im an adult. That is fine. But either dont allow me to order the kids meal to begin with, or tell me up front that the soda will be extra. I would have just not gotten the drink if I would have know. This should be a simple fix, right? Just take the drink off the ticket, and I know for next time how it works. But they made it so difficult, it took 15 minutes, 3 servers and a manager to resolve this with attitude given the entire time. Worst part of all, my drink sat empty for 20 minutes, the server never onced refilled my supposedly free drink. Not happy. Server Alyssa was new but very unimpressive. Half gour wait for our food in an uncrowded restruant and we had a toddler. Bring out kids food as soon as possible. His crying fit could have been avoided if he got his food in a timely fashion.
