Address: | 114 E 21st St, Norfolk, VA 23517, USA |
Phone: | +1 757-625-2866 |
Site: | restaurants.ihop.com |
Rating: | 3 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
A
A Private User
My visit was around 11:30pm on Friday. Service was MUCH too slow - it was my first visit and this location wouldnt be my first choice next time. Placing the carry out order over the phone went fine/pleasant service. But when I arrived to pick up the food, i got to the register at the same time or a tiny bit sooner than a large party of about 8 females. The large party who had already eaten, was serviced before me which wasnt a big deal until about 10 minutes passed and I was still starving. At first, there was only 1 cashier - who seemed to keep getting each of the females orders/totals wrong and she looked nervous and giggled about it. Very eventually, another girl came to the 2nd register but she didnt help me, she took the totals of the other few females in the large party. There was way too much lolly gagging around (mainly by the loud customers) and it didnt help to see the clerk not trying her very best to speed things up and get it right..i mean..write it down if you must instead of saying "Now..what..was that again? Hehehe". The food tasted decent...definitely more buttery than I am used to from IHOPs. I like butter, but no, i dont need super buttery tasting eggs. To me, it just seems more sensible to do the transaction that will only take about 80 seconds first, so that the 80 second customer, who arrived sooner anyway, does not stand there starving and decide to never use your restaurant again. By the way, by the time I got my food the bacon was totally cold and the eggs had only a hint of warmth in them - no exaggeration. Of course, I still devoured it because I was so hungry.
AU
Autumn Earnest
Our server, Gary, talked to us only to take our order and ignored us the rest of our visit. No drink refills, no extra do you need anything else, no hows the food, no can I take away any empty plates, and no tip. He got table next to ours order lost. He charged us for extra drinks we didnt order or get. The only time he seemed to think of us was like 5 mins after be gave us the bill when the bus boy showed up to clear a table that was still occupied. So he waited for us to finish our meals, wash up in the bathroom, get ourselves together, get on coats and bus boy still standing there with his tray like can you just leave so I can clean your table. Got 5 feet from table and he swooped in to clear in up so someone else could get table. Granted there were people waiting for tables but do you have to tell us you have 30 mins to sit, order, wait, eat and leave. If I want that I can go to McDonalds. Better service there anyways. We left unsatisfied with our meals, service, thirsty and pissed off.
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Jessica Kloberdanz
Called at about 11am the other morning asking if I could place an order for carry out. The woman that answered the phone said sure one moment please, and put me on hold. I was on a silent hold for over twenty minutes when I called from another phone, which they did not even bother to answer, so I sat on hold for another twenty minutes listening to white noise. The place is by my boyfriends work, where we were at the time, and wanted to call ahead to order then pick up our food and go as we had other things to do that day. The parking lot had maybe a total of 5 cars in it so I doubt they were busy. Needless to say I hung up and took my money somewhere else. Will not be attempting to order from this place again.
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Sal Morales
They killed the "All you can eat pancakes" advertisement because it should say "All you can wait". The food was great, wait time is long and the service is slow. The restaurant was half way full and we waited about 25 minutes for our food. I cant imagine what the wait time will be like if this place was packed. I had the combo with all you can eat pancakes, my second set of pancakes took 15 minutes to come to the table after I asked for them. Pros: good looking rating food, waiters/waitresses are friendly. Cons: the area is not great, long wait time to be seated and for the food to be brought to the table, service is slow.
CA
Cass
Our server was pretty terrible. "Oh, yall gonna make me work." She really said this because we had a table of 12. It took entirely too long to get our drinks, most if which were waters. She disappeared for a long time and when she and others came back with food, it came piece by piece or just wrong and one of my friends tomatoes were sour. Most of the servers had a poor attitude. The only folks that were cool was the GM and another manager. The other manager was being worked too hard. She said she worked from 10pm last night until we got there around 2-3pm. Overall, it was no good. I feel bad for the decent servers here.
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jill gold
Never place a to go order here!!!! Called and was hung up on, placed on hold 3x where first I was hung up on again, 2ND was hearing staff talk about personal stuff and 3rd just long enough to FINALLY get a hostess and for them to tell me to go orders will be an hour wait! First off, I got no problems waiting an hour for my food had I not been trying to call for over 30 minutes! That 30 minutes was wasted trying to get someone to take my order which wasnt even large at all! Thankfully theres a better ihop though just a but further that was much more friendly and took my order right away. I do not recommend this location!
MA
Mallory Rugg
Should have read the reviews before coming. Everything in peoples negative reviews was the experience my husband and I had. Over an hour to get out food which ended up being at best luke warm. My ham was completely dry and had clearly been under the warmer for quite awhile. Waitress only had three tables. Never came back to refill on water. Husband had to go to the back to ask for a clean coffee mug because his was dirty. When the food arrived we asked for more coffee which wasnt brought out until we had already finished our meal.
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Daina marsh
I usually dont write bad reviews but this IHOP puts a bad name on my favorite breakfast place. I ordered over the phone requesting a Rooty Tooty and the phone attendant stated they no longer offer it. He explained this is an individual IHOP not part of the franchise so they personal no longer offer it. So I place an order only to find my scrambled eggs burnt, pancakes dark and dry with grits just nasty. I will have to go somewhere else for breakfast which sucks because it right across the street from my job and I love breakfast
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Tee Perry
This was by far the worse service I have ever received from I Hop.. Our server Jasmine was very unprofessional. It took over 30 minutes for our food to arrive. When confronted with questions, why was it taking so long for our food to come out & we were ignored. We asked to speak to the manager on duty.. She was very nasty and unhelpful. once we received the food. It was cold & the food was horrible!!! I WILL NEVER EVER COME BACK TO THIS I HOP AGAIN