|Address:||7105 Grand Ave, Gurnee, IL 60031, USA|
|Working:||10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 11AM–9PM|
this is the second time I have eaten in the Gurney location. the first time was a bad experience the lines were long staffing was inadequate. I could have gone behind the counter and served it myself. I stayed away a few months and decided to try it tonight. There were 4 staff people on 2 cooking, one serving the food and one at the cash register I was 39 in line which was at 45 when I walked out!!!! I went up to the manager and asked to get more help upfront she looked at me like I had a third eye ball and could not answer my question. She had already had 10 complaints before mine but did nothing about it. If you treat your customers this way great I can take my business to a place where they take care of their customers. I would have rated this experience a -10 if I could have. Never again apparently they dont care if they lose business.
Ive attempted to eat here ten times in the past several years. On two occasions Ive experienced a reasonable wait time. Usually it takes 30min to get food and leave. This is the absolute worst Panda Express I have EVER had the misfortune of entering. I dont know if Panda Express the company gives a crap about its business. If so I suggest you replace whomever is in charge with someone, anyone competent. I doubt Ill ever return, but you may save some customers.
they may have improved the interior but the service is still poor and they prepare the food poorly. I found a long metal shaving in my food it was absolutely disgusting. i could have swallowed his and cut my throat and mouth up
Came in at 8:52pm they close at 9pm.(didnt realize) They where low on most items but Manager made us fresh food on the spot,. Took an extra 6 minutes to wait but it was worth it! Great Job. Friendly staff too.
Kenneth Clady Mason
The food here is so delicious. I recently went to a Panda where the food was not good, but this one offset the other.
Its clean, food isnt old since theyre regularly visited so nothing has much time to go stale.
Very good food, ate twice during my stay in Gurnee. Fast service and friendly reception.
Best Panda Express in the area, the one in Kenoisha ius not nearly as good.
Food is always fresh, but some workers are afraid to serve enough food
Fast service, opportunity to contribute to charity
Looks clean but the food was bad even for panda
I can only say disappointed food not so good.
Food was great and service is good aswell.
Food was fresh, tasty and abundant.
Always fast and friendly
juan c benjamin
Really good food!!
Great place to eat
Love Chinese food
Food is good.