Wok Xpress
| Address: | 4910 Main St, The Colony, TX 75056, USA |
| Phone: | +1 214-494-6076 |
| Site: | wokxpress.net |
| Rating: | 3.3 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM |
Location
Photos 43
Reviews 13
MI
mike baker
I have had delivery on more than one occasion with this restaurant. Only 2 places in The Colony deliver to my work. I have also had to take my food back EVERY time I ordered from them. The rice is always sticky and tastes like dirt. I have had the teriyaki chicken and it also tasted like no teriyaki I have ever had. It was so NASTY! I have had the a couple other chicken dishes. Hoping it was just the one time that the food was horrible. NOPE! Not sure where they get their chicken but it does not taste like chicken at all. More like processed meat. I have spent at least $20 every time I have delivery due to the fact they have a minimum purchase and I include a tip of course. After work I take the cold nasty food back to them and ask for a refund. He is always willing to remake my food or refund my lunch price. However when I bring up that it cost me $20 for the lunch not $7.99 I am told that it is not their fault that I dont like their food. That means I go without lunch for the day and at 6:30 when I get off work I finally get to their store and he only refunds me $8 without budging on anything else. The last time I took it back the very rude manager and had made an agreement that I would never order from them again and he would never have to listen to my complaints. So far sacked lunches have not disappointed me like the food they serve here!
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Christina Scozzari
That was the worst experience I have ever had. The staff was rude. When I first walked into the restaurant The cashier was leaning on the counter with absolutely no enthusiasm and when my mom was playing around with him about it he tried to act like he didnt speak English and when his manager came to the counter he still did the "I dont speak English " act. We told the manager and she wanted to get an attitude with my mom and me. That is not appreciated. Also when the cashier walked away he all of sudden knew how to speak English quite well!! Evidently, this business must turn such a large profit that losing a customer means absolutely nothing to them. I find the behavior of the staff and management appalling. Its not that their food is even the greatest or of high quality to begin with it is a matter of convenience. So truth be told if you want subpar food and poor customer service then Wok Express is for you!!!
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Raul Flores
When I got my food I didnt have the rice. I contacted them and they said they would have it right out as soon as the driver got back. 1 hour later after speaking to the manager (Osvaldo) he said his driver hadnt made it back because of the construction that was going on on Main Street and as soon as he got there hed send him out. I asked him how would I be compensated for them not having my order right. He stated he could give me a free plate next but had to check to make sure it was ok but would cancel my rice order that they forgot. I asked him why I couldnt have both and he didnt think it was right. Who knows if well get compensated on our next order because there will not be a next time
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Alicia Owens
This company is horrible! Their driver backed up into our car (he didnt even look) he said he didnt speak English and his manager was coming. The owner shows up tells my husband that he will pay out of his pocket to fix the damage. We even said wed do the work to save him money. We bought a $110 light kit (because you have to replace the whole thing when the plastic is broke) my husband went up there to show him the receipt to get reimbursement for the $110 we spent on this light and the owner stated sorry call the police now because Im not gonna pay for any of your damage. I will never eat at this establishment again! This is supposed to be for the Wok Express on Main in Euless.
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Rennae R
Have been a loyal customer for over a year. Have not complained up to this point. I.order combo fried rice my usual n there is really never any meat in it..called and expressed .how i feel about this and their delivery services which i always tip.the driver but he is incredibly rude when he doesnt get a tip.from others that order. I was brushed off no apology given. You just lost a good customer over this experience. WILL NOT BE ORDERING AGAIN!! And will advise friends and family the same. Also my beef iwas not fully cooked. Nice going "C" rated resturant.
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Juana Makarenko
We got dinner at Work Xpress from the drive-thru. Many choices on the menu. We got Chicken Teriyaki bowl, chicken steamed dumplings and chicken fried rice. The food tasted fresh and made to order. A little disappointed after I saw the healthy food rating as the food quality seemed much better than what was posted on the window. Thankfully I saw the rating after I had ordered or I probably would have missed out. Yes, I will likely be back (hopefully the rating will increase)
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Tiffany G
Great and surprisingly fast service. Awesome prices. Honestly, the only good Chinese place in the colony and we have been to every single Chinese restaurant up here trying to find a good one. Have used their drive through several times even sometimes even 10 minutes before close. Never been disappointed. Perfect for those late or bust night when you just dont want to cook.
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Jason Boslow
Theres not a lot of great options in The Colony for good food. If youre in an Asian mood, Wok Xpress is a great choice! For sure my "go to" in this area for a quick meal. The service is fantastic as well. Both dine in and to go are quick and the food is always consistent and very tasty. Keep up the great work!
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Tuyen Dao
This place was great when it first opened. I went there at least twice a week. But it just got worse and worse. They use less expensive rice and wrong rice. They put less meat and the meat is cut too thin which makes it dry. The food also tastes different. Dont think the chef is Asian.
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Edgar W.
quick Chinese food, good size portions, but tastes like all pre made pre frozen meats or battered meats. if is wasnt for the fact the sauces being really good, it would suck. I wish they would make from fresh, I would gladly wait an extra 5 minutes for a better tasting plate.
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Greg Magnanti
Excellent prices and good quality food. The sauces are tasty and everything Ive had has been well cooked. The fried rice is a bit lacking, but the entrees, price and convenience still make this place one of my favorites for quick Chinese.
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Joseph Adams
The food is OK if you like to eat at dirty places they got a C grade I get graded by the same health inspector and its not hard to get an A just be clean so I wonder just how nasty it is in there havent been back since I seen that C
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brandy lynn
The lady who answered eventually was very personable and the delivery was on time, thats the only good part. It was a little pricey and frankly the food was blah. I would not recommend this restaurant to anyone.
