Baskin-Robbins
| Address: | 2101 Lakeview Pkwy #100, Rowlett, TX 75088, USA |
| Phone: | +1 972-412-7009 |
| Site: | baskinrobbins.com |
| Rating: | 3.3 |
| Working: | 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM |
Location
Photos 12
Reviews 11
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Summer Allen
I ordered an awesome frame ice cream cake for my sons 18th birthday. I received an email confirmation, indicating the cake would be ready at 4:45. My husband called around 1:00, only to find out the cake wasnt being made, because the cake decorator was not coming in. I took the phone and asked why I was not notified. I was told she was "about to call me". No apology, just excuses. She said they werent affiliated with other stores, so she would not be able to call other locations on my behalf. When I asked how she intended to make this right, she said she would refund my money and I could choose a cake from their freezer, and they would put his name on it. I drove 10 miles to the Rowlett location, and when I indicated I was there to have my transaction refunded for the cake that wasnt made, the girl simply took my debit card and issued the refund. Not only did she not apologize, she did not speak a single word. Neither did I. At this point, I realized she had no plans of putting my sons name on another cake. I just left. I wont beg for anything! My husband called a couple locations, and when the owner of the Belt Line location heard the story, he had someone make our cake immediately. Im about to drive another 11 miles pick it up. Im pleased, and they will be given a positive review. Since they arent affiliated, I dont mind paying for the cake in Richardson, even though Rowletts hold on my bank account will not drop off for several days. My experience at the Rowlett location was awful, and even now, I havent received an apology. It has been one week, and I have not received my refund.
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H I
2 stars due to them being with DUNKIN DONUTS.. its Sunday, 8:03pm drive thru.. obviously its convenient for me to go drive thru which is why I did drive thru. A simple Banana Split but I get told they dont have the ingredients.. mmk. How about a single chocolate scoop. I get told they dont have chocolate, ok what kind of chocolate do they have available so I chose walnut chocolate (whatever its called). Then a lady tells me that they prefer for us to come inside "honey" this is why its better to come inside. Uh excuse me?! Rude. And if that lady is reading this, "Honey" did anyone ever teach you manners? Attention Manager: theres a reason why people choose Braums.
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Derek Bent
I went to get a banana split and was told they didnt have bananas!!! How are you still in business? I see from past reviews that they tend to be out of ingredients a lot. My advice is to hire someone that knows how to run the store more efficiently.
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Jamie Rorie
Horrible customer service. I waited for 10 minutes before I was greeted and then I was told that they could not open a new container of the lemon custard ice cream because they were too busy. Very rude!!
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Chris Rainey
They have awesome shakes that are nice and thick. The flavors do not disappoint and the service is good.
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Richard Raguth
For the price of a sundae you could buy enough ice cream at a supermarket to feed 4 people.
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Lizetha Martinez
Good ice cream but the waffles were not as good. Friendly staff.
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Ademola Jaiyeola
Great place for ice cream, pastries and to hang out
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Katrina Thomas
Friendly service. Great ice cream!
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Jake Godi
Usually great customer service
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Shannon Miller
Out of everything wth!!!
