Pizza Hut
| Address: | 14414 US-87 #009i, La Vernia, TX 78121, USA |
| Phone: | +1 830-542-6669 |
| Site: | pizzahut.com |
| Rating: | 2.5 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 25
Reviews 18
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Erin Bolen
July 2 2014 I placed an order for delivery at 7:25pm and was told it would arrive at 8:46. At 9:00 it had not arrived, so I called and was told someone would call me back. A man did call back and informed me the pizza was ready but they only had one delivery person and it would be there shortly. At 9:45 I called again and once again had to be called back, presumably by the manager. Again, he stated the pizza was ready and waiting on driver. At that point, not only was I getting very hungry but annoyed. Upon expressing my displeasure at the whole thing, he said on my next order I would not be charged a delivery charge. Not acceptable!!! Then I asked if the pizza would be hot when it arrived, he assured me it would be. Well let me tell you, when the driver finally showed up at 10:15, pizza was cold. Imagine that, it had been sitting for nearly two hours. Supposedly the next time I order, it will be free. That may be a very long time from now!!!!!!! Not impressed.
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Griffin Calendar
I agree with all poor ratings for this Pizza Hut. I have not had decent service yet. Once the pizza was practically dough, not cooked through. We had the delivery person appear on the next occasion 1.5 hrs after order was made. They said they would credit me with the full bill for a future purchase. When I decided to redeem my credit today, I had to be transferred to the manager because the credit was $11 less than the correct amount. The manager said he would honor the full amount, and he took our order. It has now been 1.5 hours (AGAIN), and the folks at Pizza Hut say I dont have an order in the system. I am on hold to speak to the manager. It wont be pretty. Manager says the delivery guy is on his way, and that they only have one delivery person. ugh. Not going through this ever again with this pizza hut.
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Laura Castro
Really irritated with them! It took me 20 mins just to order, then while waiting for our delivery they called, I called back and they had lost our order and gave me several excuses as to why they didnt have it. The new manager told me that her staff had spoken with my husband and changed it from delivery to a carry out and that we had picked it up an hour and a half ago when we had ordered it in less time than that. Apparently the order never went through bc we werent charged for it so I feel like a story was just made up about it and I was left feeling like the "new manager" didnt care a less as she was blaming me for where I lived and telling me we had picked it up. You made a mistake...own up to it! Thanks for nothing!
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Katherine Johnson
This place sucks! Ok food, crappy service, and when you try to tell someone like the general manager, who happened to be in the store that day, doesnt even care. I even saw the manager and to employees eating some pizza in the back while Im waiting an extra 10 minutes from my order to be ready! Everyone should steer clear of this place its the worst 1 Ive ever been to. I would drive all the way to San Antonio just to get something up to eat if this was the only place in La Vernia!
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e g
Hope you read this before you order, I didnt and regretted it. Worst service you will find in our town....they have got my order wrong, charged me wrong and then took over 1.5 hours to get me a delivery order, these are 3 separate occasions. I wont make this mistake again. The worst part of all of this is that nobody there including management cares, I need to figure out who the owner is and complain there, it wouldnt surprise me if they didnt care either.
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Michelle donnellly
For take outs they leave the mushrooms off all the time yet charge us for them. If you eat in the service is horrible. Last time the only time we saw our waiter is when he took our order. It was the cook who brought us our pizza and we were the only ones there. No refills.... the waiter was more interested in his phone then refilling. This is the norm, bad service. Pizza Hut should be ashamed to have its name tagged to this establishment.
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Charles Smith
One star is to good but they require at least that to post. We received a call 30 minutes after placing our order online to be told they were out of one item we ordered. Then about 10 minutes after that another call to find out they were out of another product. Very frustrating. Canceled the order and will not attempt to purchase from them again.
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Joseph Baker
on 7/10/14 my wife called in and ordered 3 pizzas for a ttl of $42. when i got there i asked her why they were so high. she said your wife should have ordered online instead of by phone. my wife asked her when she called in if there was any specials and she said no. why did she not tell her then? my last trip to pizza hut..........jw
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Selina Ramirez
So the got the order wrong and no mariner sauce for the breadsticks We ordered a pepperoni pizza with no CHEESE yes no CHEESE my brother is allergic but loves pizza and eats his pizza cheese free we confirmed the order 3 times to make sure they wouldnt mess up and still did this the second time this happens
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Mark Hughett
Been enjoying great pizza, wings and sandwiches from the Pizza Hut in La Vernia for over 5 years. We order pizza at least 2 or 3 times a month and have always experienced excellent service, exactly what we ordered and on-time delivery. Remember to give the drivers a good tip, they work hard to earn it.
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Corina Engelke
The staff is slow and inconsistent. The food quality is not good and it seems to be getting worse. Dont waste your time with this Pizza Hut. Either go around the corner to Capparellis or go to the Floresville Pizza Hut. You will regret eating/ordering here.
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Gerald Johnson
It was a good, clean, and friendly environment. Staff was attentive and our meal was served hot and fresh. Restrooms were clean with no issues noted. Loved the TV screens because we got to enjoy watching the Tour de France while we ate.
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Derek Lynn
Under staffed, unorganized, and there seemed to be lack of communication between staff. There was about 6 people including myself standing waiting to be helped even though we had all called in our orders long before arriving.
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M D
I always get carryout and sometimes the pizza is great but other times it can be just okay. Its a gamble on how your pizza will be. The workers are usually friendly. I havent had a rude worker yet.
CO
Cody Scott
This is by far the worst pizza place I have ever ordered from. La Vernia needs a Poppa Johns, because this place is no where near as good. Worst place to eat in town, avoid at all costs!
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Richard Jones
Just about a guarantee your food will be wrong or cold. And 100% will always be late. And the customer service by phone and in store is almost comical its so bad.
MA
Matthew Gill
Terrible location. Multiple times Ive waited over an hour for a pizza. Several carryout orders have taken double or longer than the quoted time. Poor management
CO
Coy Anderson
Messed up my order 5x and still didnt get my order fixed by the time there ovens cut off at 10pm. They had to credit my $40 order back to me.
