The Shack Wings & Brews
| Address: | 3021 McRae Blvd, El Paso, TX 79925, USA |
| Phone: | +1 915-626-5323 |
| Site: | theshackwings.com |
| Rating: | 4.4 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 9
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Isabel Regalado
Honestly was looking forward to eating here tonight. We always go watch Abe Mac on Sundays definitely a good environment when he is there and the crowd that he draws there. So, to get to the point it was absolutely a whole different experience going there for the food. After asking to switch to a low table the attitude started right away (keeping in mind it was slow). As were waiting and were excited to order food enjoying ourselves still at this time we notice no one has came by to ask for our drink order. The manager walks by us at least five times and seems to clearly have an over staffed night shift. Multiple waitress walked by us still no service. So we close our menus thinking theyll notice we have yet to be asked for our drinks or order. At this point we are aggravated and look around and notice at the hostess station three other servers up there chatting and one on her fidget spinner (we tried to take pictures and were not able too). Also, right in front of us at the bar top where they put the orders in there four girls standing around. At the end of this a waitress finally comes up after ten minutes and ask if we have been helped and we told her how no one acknowledged us and she said "oh, Im sorry (of course with an attitude once again) what would you like for your drinks?" We ask for two waters and before we could tell her our order because we have clearly had enough time she walks away. Now, I was a server for many years and if yall cant understand or see why we got up and left after our drink order that shows why we have poor management and staffs at a lot of local areas. Were not trying to be negative at the beginning we were very excited. It was the management and staff that made this stay absolutely horrible. We will continue to support Abe Mac, Frankie Ray, and Joe Barron when they perform but as for the management and staff yall should really re consider on hiring a whole new team. I mean come on look at the reviews and nothing has been changed??
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Michelle White
Not impressed at all! We came in for a bite after work, two of us shared nachos and wings. The nachos were supposed to be half and half on chicken and steak it came out chicken when they took it to fix it the just added beef to the top and sent it back. By then it was all hard and cold, the chips were part rubber and part brick. The wings were great! She offered to bring us celery when taking our order we said sure but it came out 15 mins after the wings and we had already finished the wings and we didnt touch them. The manager was told by the waitress that there was issues, but all he did was take $6 off the $16 nachos, we were also charged $4 the celery and $.79 for the ranch that again we didnt use but it was offered. I know it was Saturday night and its busy, but he should have at least come by the table not just take money off and hope for the best. I I would not recommend this place or come back!
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Monica Pooley
Good specials and wings, OK service. Went on a Tuesday for some $.59 wings. Show up and theres a bit of a wait. Get our seats and the server comes over to take our drink order. Proceeds to come back 3 more times to take the same drink order, because she forgot what beers my 2 friends order. Food takes another 30 minutes. Orange-a-peel is such a great wing flavor! Also got teriyaki and garlic parmesan, which were good but not the best wings. Server only came to drop off wings and once 5mins after to see if they came out right. No refills, and we were drinking bottled beer which goes down pretty quick with wings. Overall, the place was nice but Ill only give it another try on a less busy day to see if the service improves.
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Melissa Smith
The food was really good. I was very impressed with the way the food came out looking and our ticket time was only about 12 minutes! Besides that everything else was aweful. The service wasnt what I would expect. Our waitress never came to check on us after we got our food. We waited almost 10 minutes to get a box, but she was quick to come get my card to check us out. She had time to hangout with the bartender and clean a table but not to check on us. There were two managers there, but not one of them engaged with a customer. They stayed at the bar talking almost the whole time. The bathrooms smelled so bad it made me sick. I really wanted to like it there but the staff made it very hard.
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Sam S.
Came here on a Sunday night after escaping some Army training for a few hours. Wanted some great wings, and thats what I got. Im not snobby with food, except when it comes to wings. Nothing I hate more than over-salted, under-flavored buffalo wild wings "hot wings". The Shack did not disappoint, had the hottest wings they had as well as some Chipotle wings and they were both excellent. Service was fast and pleasant, beer was cold with a good selection, and the restaurant itself was fun. You could go here to crack a cold one with the boys or a dinner with the family and have a good time either way.
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Dennis Rodriguez
I was able to sample the fabulous wings at a recent Greater El Paso Chamber of Commerce "Business After Hours" event and decided to take my family on one of our outings. The wing Shack didnt disappoint. We ordered a varied selection off thier menu, all of which was cooked perfectly and tasted fantastic. I have a big family and the staff was able to adequately accommodate our requests. The staff was attentive and responded to request immediately. I would definitely recommend this restaurant if you are in the mood for a good sandwich, burger or wings.
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Angela Johnson
The Wing Shack was a HUGE hit at my job! My co-workers asked me to pick up wings from "another popular wing place", but I chose The Wing Shack because of their AWESOME food and GREAT customer service! Everyone LOVED it!! Vanessa was very friendly, professional, and patient with my rather large food order, despite the fact that everyone was extremely busy catering to all the customers. Will definitely eat here again! It has now become the new favorite wing place among myself, family, friends, and co-workers! Keep up the good work!
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Nancy Garcilazo
Im a Socal girl visiting el paso, tx. My daughter, 2 friends and I came to this place for its burgers. I walked in and the first thing that was perfect was THE MUSIC I LOVED the music that played throughout my entire visit. Then it was the servers, the kind waitresses made it an even better experience. And last, my burger.. Omg my burger was perfect and spicy and delicious !! (Habanero medium rare Burger) I love this place and its perfect for the family. I will definitely come back when I visit El Paso again ❤
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Sonia Portillo
Me and my husband were hesitating on going to this place because other reviews we saw it on google. But I have to admit it was a really good place love the food we got excellent customer service. We will be definitely going back. The only bad thing that I could say I saw was a table where we were sitting at, the top was lifting n could see what the table was made of.. but other than that we love the place, the drinks were great, the food was awesome, customer service once again with great also.
