Buffalo Wild Wings
| Address: | 430 E Pleasant Run Rd, Cedar Hill, TX 75104, USA |
| Phone: | +1 972-293-4172 |
| Site: | buffalowildwings.com |
| Rating: | 3.2 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 9
AL
Alondra Portillo
Horrible service!! Never going back again! If I could rate less than one I would! I went today 7/6/16 @9:40 everything started okay, but after we got our drinks our server Brooke took 20 minutes to come take our order and I dont understand why if there were hardly any people. We ordered appetizers we asked for ranch she never brought instead went to go talk with her boyfriend or friend who was sitting alone eating. When we asked for the manager, Brooke came back with the ranch and threw it on the table and one spilt. Talked to the manager a tall Caucasian with long blonde curly hair medium sized and glasses I asked if our server was okay because she was giving bad service and attitude and how she was just standing by her boyfriend laughing the manager just said I dont know and started giving attitude as well when we asked for a different server. We got a new server,but was just gossiping with Brooke and boyfriend/friend right in front of us while Brooke just stared us down talking bad about us. I asked for head managers number and they said he was on vacation which was probably a lie! Either way WORST SERVICE EVER I DO NOT RECOMMEND!!! Very rude manager, hostess, and servers!!!!
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Eduardo Sanchez
Worst experience ever. Walked in at 11:40 got seated until 12:00 was told that the kitchen closed in about an hour which was okay with me. While I was seated I was quickly asked what I wanted to drink (the usual) she left quickly and came back right away with the drinks. My girlfriend and I sat there for about 7-10 min waiting on our server to ask us for our order. 15 min passed by and still nothing 20 min passed and still the same. 27 min passed by and all I could see was the manager standing with other servers at a nearby table starring at us as if they were waiting for us. Manager was very unprofessional as I waved at him trying to get his attention ,as he gave me none I quickly got up to leave when a female server rushed to out table to ask us if he had already been helped, I told her that 30 min had already passed by and that we were leaving. No one did absolutely nothing, not even the manager as he looked at me walk out. Ill never return, ever. At least not during their night shifters. I recommend not to come to this location. Thank you
VY
vy
My boyfriend and I usually come in almost every Thursday and sometimes Tuesdays. Usually we leave satisfied and everything goes smooth, but today we had a less than stellar experience due to our waitress as we spent most of our time waiting for her to come to us and our appetizer got to us about 10 minutes after we had already received our wings. We placed a to-go order as we were eating and got our ticket to pay as we were waiting. About 25 minutes go by and our waitress is no where to be found, so we go up to pay. Up until this point, we were a bit annoyed by the wait time by its understandable as they were busy. When we go up, we get our order after about 5 minutes of sitting/waiting around before an employee stops us to double check our waitress gave us our correct order as other employee saw that she just "threw things in". She didnt give us our correct order even after all that wait time. The other employee switched it out for our order thankfully.
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Jay E
I went to this Buffalo Wild Wings yesterday. The wait was not long at all. After we were seated our waitress Karisma came by and asked what we wanted to drink she seemed rude. Theres a cheese appetizer i usually get but i did not know the name of it when i asked her she seemed to have no idea what i was talking about then she said "we dont have that anymore we just changed our menu" UHH OKK ..We ordered our food and probably 15 minutes after she came by and left our receipt on our table and ask how many to go boxes did we need!! i mean at least let us finish our food & let me order dessert!!! I left very shocked at the service this girl gave us. If you dont like your job find one that you do !
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Curtis Lindley
The only reason I come here is because they offer a better variety of flavors for the wings. Other than that, the customer service sucks, they need a lot of work. I dined in with my buddy and our waitress was halfway rude and seemed like she didnt want to do the simple tasks I was asking like getting some ranch and extra hand wipes. Even with the to-go, I stood there for 5 minutes and nobody even helped me. The girl came out and looked at me and went back to the back. I had to ask for a manager just to get my order done. The fries suck, which I hate because I usually have to get my wings from here and go to Wingstop just to get fries lol. I come only when I have the craving for some wings.
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Clemmie Manning
Horrible experience, staff and management act as if they as simple mined. Trust me, your order will be wrong. My experience was, I did not receive my receipt and my order was incomplete. This is after reminding the server of whats expected in the order. They did not go over the to go order and needless to say, after getting home, the order is incomplete. Call the manager back, the only thing you get is Im sorry. I know youre SORRY, tell me something else. Time and time again I try to give this location the benefit of the doubt, but time and time they disappoint me. Stick a fork in me, Im done with this location, probably done with the entire company.
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Aby Al
Horrible experience! I understand the wait , which was 20 minutes . We waited 15 minutes before we got a server and than we waited another 25 minutes to get our 15 wings and this place is half empty since last 20 minutes. This location just doesnt care anymore, been here few times and its always that " we dont care" attitude . After waiting for 30 minutes noticed place was more than half empty. We walked to the Manger told him about the delay, didnt seemed he cared much as he didnt even ask us about what table we were at or to find out or do anything about why it took that long . We just walked out. Total we spend 50 minutes to get some wings
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Mean2 -U
Buffalo Wild Wings, regional offices should visit this location themselves unannounced. I emailed their offices my self with my complaint on the day of the issue, with this location. When i patronize this location. They were fully staffed. It was a Sunday evening. I had made plans to meet with an old friend. We were seated at a table near the door. And never given a second thought. countless Customers came and went. I wouldnt want anyone to think all locations were like this. And Im not sure if each location is individually owned. Butt the best way to get the owners/corporate office attention ("Dont visit this store")....
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Heather Chance
I love Buffalo Wild Wings but I have to rate it this low because lately no matter which one I eat at I have found FEATHERS on my chicken. Yea it taste great and the service and price a god but what does it matter if I cant eat the wings. I love chicken but I prefer it without FEATHERS...PLEASE fix this ASAP...This is not the 1st time this has happened. When I spoke to the waiter about it they said and I quote "they usually cook off in the grease," ummm Im sorry but why do you even receive them with FEATHERS? My family and love the food but will not continue to eat FEATHERS. PLEASE check your food before you bite it!
