Starbucks
| Address: | 5017 I-10 Frontage, Baytown, TX 77521, USA |
| Phone: | +1 281-421-2408 |
| Site: | starbucks.com |
| Rating: | 4.1 |
| Working: | 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10:30PM 4:30AM–10:30PM 6AM–10PM |
Location
Photos 100
Reviews 34
AM
Amanda Haynes
Idk what the back story is, but bf and I pulled up to drive thru to ask for a skinny version of the pumpkin spice latte at 1220 on Sunday, Sept 11, 2016. The woman immediately started arguing with me over the fact that they dont make a skinny version of the pumpkin spice latte and my request was not possible. I told her another Starbucks was able to do it for me and she said "well they probably did nonfat and no whip and just didnt tell you what it was". I told her that was, in fact what the other Starbucks did and that was what I wanted this morning. Again, she couldnt fathom that request simply because she couldnt do sugar free. She was insistent upon an arguing with me and finally told her that I wasnt going to get into an argument with her and we were going somewhere else. Then she laughed at me through the intercom. Saw her when she drove past the drive thru window. I wont be satisfied (or coming back) until she is fired. What kind of customer service is that????!!!! I wonder how much other revenue this location has lost due to her? I see a series of low star ratings for this location, some citing customer service.... If she was completing customer service sales at my business I would have fired her on the spot.
CH
Chris Rook
I like Starbucks but my last experience here definitely wasnt a good one. I took the drive through line, it took so long (20 minutes or more) that Id have hopped the curb and left if it werent for the small bushes locking me in the lane. Finally get to the window, no apology or explanation was given. What was given was the wrong sandwich, a cold pastry, and a melting drink. What wasnt given was a straw. Wasnt even during a rush hour time where itd make sense to be swamped.
BR
Brittany Fretwell
I ordered a specific holiday flavored drink, they were out of it. So after picking another flavor (eggnog), I paid for my drink and waited, only to be called up to the counter and told they were out of that flavor as well. So I just asked for whatever flavor they werent out of. They were super nice, and even gave me a gift card for my next purchase. But being right off the interstate right outside of Houston, its important to have holiday flavors during the holidays!!
JO
jourdan Rodgers
Was hesitant about coming back to this location. Service and coffee hasnt been great in the past, which is why I only ordered a tall. But today changed my mind! Whoever was working the drive through (male, dark hair) today 10/28/16 at 3:09 made the BEST salted caramel Frappuccino Ive had in a long time!!! Was not stingy with the caramel nor did it taste mostly like crushed iced! Wish everyone could make them taste that amazing!! Service was alot better this time.
SH
Shaun Hunt
I cant believe I was the fifth car in the drive thru and it took 25 minutes for an iced coffee. I dont mean it felt like 25 minutes, it was 25 minutes. Unfortunately when you get in the drive thru you are forced to go through the whole way. You cant leave the line because there is a concrete barrier. At first I thought they must be short staffed and so I felt bad, but when I got to the window there were 4 baristas working. Starbucks you can do better.
ME
Melanie Medrano
This is by far the worst Starbucks ... asked for extra caramel in my frap and they filled my cup a quarter of the way with it ask for them to fix it they got an attitude and just poured the same one in another glass still with all that caramel ... did not taste very good at all...
JO
Jonathan Miller
Great location, tons of seats and plugs, typically great service. Not sure why others rate it low, it can be busy but its right off I10 and depending on direction traveled it could be either the last for a while or the first in a while
87
87silah
Only my second visit to Starbucks, I chose a great one I believe. I wasnt happy with my first drink so John didnt think twice about making me something else even with the busy crowd.. highly recommend this one
VA
valerio bande
Il locale è vasto per una caffetteria, servizio rapidissimo e solita qualità Starbucks
JE
Jess Suarez
Quick drive thru service morning or afternoon. Iced caramel macchiato are my favorite. Smiles are the best! Im crabby in the morning but this starbucks always makes my day!
KE
Kellye Cates
Typical SBux. If you like them you will like this. Easy on and off freeway. I highly recommend preordering and paying from their app then you just pick up and go!
BR
Brian Davidson
They all know me by name and they know my drink order as soon as i walk in in the morning. Vitalia is such a nice little barista too. Very sweet group of people.
GE
George Pierce
This location once again has a temperature problem with there coffee. Not hot enough. Fix it please. I get the same response, we havent had any complaints.
EL
Elizabeth Rogers
Slowest service ever. Never been to a Starbucks drive-thru that moved so slow. Took at least 20 min to get an iced coffee with only 3 cars ahead of me.
TH
Therynn Ibert
Enjoyable atmosphere, good service!! I was here to work on several essays for about 6 hours and I was able to get stuff done. The staff is so helpful.
JA
Janie Ziebell
Big lounge area. They only had two people running the inside register so it was little slow but other than that I was happy with my coffee.
FA
Faheem Hussain Khuwaja
Yes a little bit wait but worth it! I liked their Mochiato every one doesnt make the same way! Worth to stop by this place!
CH
Chris Holloway
This is the best Starbucks Ive been to. Not only from the fast service but also the friendly way youre greeted and treated.
PH
Philipp Groh
Asked for a normal unsweetened macchiato and confused the cashier man because they dont have those in Texas apparently
SA
Samantha H.
They were kind of slow with service. Stood there for a couple of minutes at the counter before anyone took my order.
MA
Matt Rupley
Slowest moving drive thru line I have ever waited in for coffee. Its been extremely slow every time Ive been here.
CE
Cesar de la Cerda
Location is clean and staff is friendly. My order submitted thru app worked well, order was ready at my arrival.
GE
George Negron
This Starbucks is the best ever. Customer Service is great. Shout out to the Dream Team. You know who you are.
RO
Rocio Salinas
Much improved service. Line goes pretty quickly now. My order is always right. They go above and beyond. Yay!
JU
Julia Tovar
Good, quick and friendly service! The drive through May seen busy but they work hard to get you out fast!
MI
Michael Mcjunkin
The wait is ridiculously long, then they make you feel uneducated about the way you order a coffee. Lol
CE
Cecilia Bernal
Variedades de café y sándwiches
PA
patricio775211
Line was too long. Waited 15 mins and only 2 cars moved up. Understaffed i guess 6-25-16 10:15 am
JA
Jay Scott
Not a big coffee guy but my girlfriend is. She enjoys a cup from there every saturday and sunday.
CH
Chris Ellis
Remodeled store looks great, orders get backed up often. Have waited 13 minutes for a drink.
DA
Daniel Colvin
The baristas are informative, friendly, and will make sure they will get your drink right.
KI
Kimberly Garrett
One of my favorite places to stop when I travel. I stop every time both going to Hpu
EB
Ebenezer A. Awolesi
Well laid out store, quiet. Staff were courteous and friendly. Great place to be
AN
Andra Malone
A very busy store but with great service. They get you in and out in a hurry.
