DQ Grill & Chill
| Address: | 1420 N Mt Juliet Rd, Mt Juliet, TN 37122, USA |
| Phone: | +1 615-796-0377 |
| Site: | dairyqueen.com |
| Rating: | 3 |
| Working: | 6AM–10:30PM 6AM–10:30PM 6AM–10:30PM 6AM–10:30PM 6AM–11PM 6AM–11PM 7AM–10:30PM |
Location
Photos 1
Reviews 26
AV
Ava Dresden
This is a very poorly managed location. They will go out of business if they do not improve. We love DQ and this is such a disappointment. We have problems every time we go there. Issues we experienced: 1) sorry we are out of ice cream 2) ice cold raw gravy - sorry someone from the morning shift forgot to turn on the gravy 3) twice we have received cold bread smeared with margarine - sorry our toaster is broken 4) long lines for iced tea because they do not stock the self serve area 5) tv service looks like it has been disconnected 6) messy tables. I guess we will have to drive to Hermitage for DQ...we have given this location 6 chances and give up!
CA
Carrie Talley
We pulled into the drive thru at 9:20 and received our order at 9:55. Our blizzards were ready as we pulled to the window. 20 mins later we were still at the window. We watched as they microwaved our burgers and chicken fingers, at the 15 min mark they put our fries in the fryer. Before we left, we had to remind them we also had drinks. $34 later we had 3 thawed blizzards with microwaved burgers and chicken. Go here expecting overpriced grief and disappointment and you will leave satisfied.
MA
Mary Porter
Freezing! (UPDATED BELOW)Who wants ice cream when you cant stop shivering? 15 workers present - colas are out and no lids - 3 people eating inside while shivering. Excited to get DQ back in MJ, but it is not anything like a neighborhood hangout because it is too cold! If you want ice cream take it to go! Update: Enjoyed DQ today. More tidy, food was good, not freezing and we ordered in. Cola was NOT out, and lids were plentiful. No problems - it seems to be summer ready!
JA
Jason Young
Complete lack of attention to detail or care. Third visit with the same results, zero care put into customer orders. Ordered chicken baskets with extra gravy (upcharge) and received a single cup of chili, how is that even close? If there were competent employees or management this wouldnt happen, also if you call it is conviently routed to a non descript answering machine. I could understand if they were busy but they were not.
JA
James Smith
Had to wait for an employee to come inside the restaurant to take our order for at least 8 minutes. When she finally did some in, she didnt speak to anyone waiting in line and proceeded to do a couple of other things before helping us. No thank yous or anything. A couple of employees were working extremely hard while the rest were goofing off. They need some lessons in customer service.
ST
Stefanye Thurmond
After sitting in line in drive thru (held hostage because of the concrete barrier preventing me from leaving) for 17 minutes, I was finally able to order my food.... Then it took over 5 minutes more to actually receive it. Definitely will NEVER be back to this location. Too many teenagers and no adult management visible at 8:30 on a Saturday night....
LA
Lauren Mathews
Probably the worst experience Ive had at any fast food place Ive been to. A bunch of teens running the place with no workplace etiquette or customer service skills. I understand its fast food, but when people that came after me get a blizzard first, then my blizzard order is incorrect, THEN you act like Im putting you out? Ill never come back here.
MI
Mitchell Edwards
I love Dairy Queen, and was so excited when they opened. However this location has some serious staff issues. The food was extremely slow (30 minutes for a hamburger) when I went to the desk to complain. There was a line of unhappy customers wanting their money back or their food. This store needs to fix their staffing issues.
VI
Virginia Minner
Its hard to mess up the ice cream....but the chicken was on the verge of raw, the poor kid at the front was running it almost by himself and it took forever to get a simple strawberry shake. On a trip prior to this visit it took almost 20 minutes to get a simple ice cream order through the check out.
ER
Erica Bradley
This location needs some serious training for its all teenage staff. These kids need to learn organization, work ethic, and customer service. They also need to be trained on how to make these desserts. We waited for over 30 minutes for runny ice cream. As did many customers in there while we were.
VE
Velvetforest
DO NOT GO TO THIS DQ! There was no adult supervision once so ever, you could here the "teen" workers complain & chitchat while not doing thier job and service sucked. It took almost 20 minutes to get my blizzard and when I did get it it was very melted.
KA
Kathleen Smith
Chicken strips and fries were "warm", not even close to being hot. This was my second visit to the location since they opened. I had decided to give them a second chance since they were still new the first time I went. Employees were nicefriendly.
CH
Chris Powell
The guy that took our order was nice but the place couldve been a little cleaner also. We ordered and payed for three comes dipped in Cherry only to find out after we paid that there was no cherry left and didnt offer to adjust the charges.
TE
Teener Marie
Always terrible. Have given it two tries and service and food are terrible. Its run by a bunch of high schoolers who have no idea what they are doing. Not going again until management improves something about this place.
KA
Karson Alford
Not clean. While I was there someone waited 20 minutes for an ice cream cone. I gave up after 10 minutes and left without my food or a refund. I figured 8 dollars was a small price to pay for the education I received.
KA
Kacey Walker
blizzards were all melted... manager tried to say it was hot outside.. but machine was messed up we heard them talking about it... let us pull out of the drive thru with melted junk! what a joke...
ST
stephanie neal
I ordered the fish sandwich and it was cooked fresh, which is great. However, it took a long time to get my order and there was something hard in the middle of the fillet. Very unpleasant...
SA
Sandie Hayes
I the chicken strip basket with country gravy. The chicken wasnt cooked and neither was the gravy. It was ice cold and chicken was still frozen in spots. Will not go there again!
SA
Sallie Estrada
We had to clean our tables and seats, the floors were filthy, and the chicken in both baskets was not completely cooked. We will be going to Lebanon location from now on.
SA
Sam Barlow
Drive through 7+ min wait and only one car ahead. Window service just said "Sorry for the wait". Ice cream melting and should have refused it. Wont be back
MU
MudFlaps8u
Lobby and bathroom were dirty. Food was cold. Order was not correct. The people we interacted with were friendly but the kitchen made this place awful.
MA
Maria Benavides
Great! Food was hot and quick. Staff very courteous. Restaurant was tidy. All in all very pleasant experience would definitely go back again.
PA
Pam Rhody
Drive thru a little slow but we love DQs sweet treats! Very courteous young lady at the window. Will definitely go back!
RO
Ronald Ray
The have all the treats Ive enjoyed all my life plus many new items. A reasonable price. Also in walking distance from home.
EQ
Equake2
Employee at the register was on his phone the whole time during our order along with most of the employees is the kitchen.
JE
Jerostotle
Nice addition to Jules. Food was extremely fresh and ice cream was the perfect desert. The outside seating is a plus.