Address: | 32 W Broad St, Tamaqua, PA 18252, USA |
Phone: | +1 570-668-1600 |
Site: | pamkakes.com |
Rating: | 3.4 |
Working: | Closed 9AM–4PM 9AM–4PM 9AM–4PM 9AM–4PM 9AM–1PM Closed |
AI
aimee Dotson
I would like to respond to Renees Review. You came to me with a $1,000 wedding cake that you wanted. However, your budget was no where near $1,000. Every cake you showed me had fondant, but you didnt want fondant. I explained to you that buttercream will never look as smooth and perfect as fondant. I also explained to you that I would have to adjust the design due to not using fondant. The day of your wedding was christmas eve. We had been in contact about delivering the evening before since I wasnt even open on christmas eve. I in no way rushed to get your cake done. I take tremendous pride in my work a would never rush any order. I did call you and tell you i got it done in time to deliver the evening before your wedding. (which we had discussed numerous times) After my assistant delivered the cake - she told me you didnt seem happy with it. So, I called you to see what the problem was. After speaking with you and always want my customers to be 100% satisfied I offered to come to the venue and fix the cake to the best of my ability. I fixed what i could that you were not happy with. Before I left, I asked you a few times if there was anything else I could do. You said no. I have attached a picture of your wedding cake. Is it the cake you wanted? Perhaps not. But, it is the cake you ordered and paid for.
KA
Katie Stramara
Most unprofessional business Ive ever dealt with. We ordered cookies for a wedding shower to use a favors. After returning home with the cookies, we were disappointed with how sloppy they looked. Then, when we got to the bottom two layers, we realized that almost all of the remaining cookies were broken in half. We didnt even have enough cookies to give to shower guests, even though we ordered extra. The owner agreed to make more to be picked up the following day (one day before the wedding shower.) When we picked them up, they were very, very sloppy and not the design that we talked about. When speaking to the owner about this, she was INCREDIBLY rude. She told us that we were an inconvenience to her since she had to come in on her day off and remake cookies. She also told us that it was our fault that the cookies were broken in the first place. Needless to say, $100 and two days later, we will never be ordering from here again. Everyone who saw the cookies thinks that they are a complete mess. We would have been better off just making our own. Incredibly disappointed.
RE
Renee Heimbach
Extremely disappointed with my wedding cake. For starters its not wise to call a bride after making her cake in less then 2 hours and telling her you rushed to get it done...and it showed. The cake was extremely sloppy. We saw the layers of the cake through the icing. She said she couldnt fix it because its just how buttercream icing is..Ive never heard of that and neither have any of the 20 people Ive told about our cake. The icing was clumpy, smushed and uneven in certain areas and our cake topper was placed and then taken out and moved..we know this because she left the holes on top of our cake. On the other hand the cake was delicious but for what she charges and what the cake looked like, we were highly dissatisfied.
ST
Steve Seladones
Hands down the best bakery around! Our cake was beautiful, and really "made" the event. The owner was great to work with and everyone was super impressed with the cake! We will definitely be going back for our next special cake! Thanks again for a great experience!
JO
John Kolbush
Excellent cakes getting my sons birthday cake again for the 5th year