Olive Garden
| Address: | 527 Clairton Blvd, Pleasant Hills, PA 15236, USA |
| Phone: | +1 412-653-5897 |
| Site: | olivegarden.com |
| Rating: | 4 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 5
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Dan Martin
TERRIBLE, NASTY, ROTTEN, ATTITUDINOUS, ARROGANT, COCKY. I came in for lunch in November and asked for Coke Zero with no ice and a glass of wine from a fresh bottle. IMMEDIATELY the server, also the lady who was acting as bartender, said they only keep the opened bottles for x amount of time, as though SHE GETS TO DECIDE how fresh I prefer my wine. That was my very first red flag that this server was an argumentative know-it-all who did things HER way and was right about everything, leading to the worst experience in dining that Ive had in probably years, and the worst at any Olive Garden ever. So I asked for fresh wine and Coke Zero with no ice. I gave the server a $10 bill as a good-faith gesture of getting part of her gratuity up front by showing I am not some rude ass who stiffs servers with $1 gratuities. She came back with the "fresh" wine and my Coke Zero and I started to say, "Oops, I guess I got you flustered" -- well, she cut me off right there. Great listener, huh? I was going to say the talk about fresh wine musta made her forget that I ordered no ice in the Coke Zero. She broke into my sentence saying, "OH, YOU CANT FLUSTER ME. IVE BEEN DOING THIS WAY TOO LONG." So then I finished, as she set down my Coke Zero with 200 ice cubes in it. "Well, I was going to say you musta been a bit flustered because you brought all that ice out." Then I ordered a "trio" (some plate with three items) and she asked if I wanted soup or salad. I said, "WELL, GEEZ, why not do it as an unlimited soup and salad? You still do that, right?" She said yes, so I said to go ahead with that. So the soup and salad comes. About 30 minutes later, she swings by and asks if everything was OK. I said yes, except for the trio not arriving. She looked at me with a hostile air this time. "You didnt order that," she said. "You ordered unlimited soup and salad." "No," I said, "I ordered the trio, and the unlimited soup or salad on top of that." Obviously her first impression of being a poor listener had carried through to the meal ordering. At this point, she didnt say, "Oh, no! Im sorry!" or "Let me fix that" or "Whoops" or "My fault! Ill put it in right now!" Instead, she scowled, turned her back and walked off with no words at all. Next a manager came over and asked what was going on and confirmed the trio had been ordered. I said it seemed odd that he was suddenly at the table handling the ordering as if I had done something WRONG. No, he said, he was "Just helping out." So the trio came. That was fine. Tasty, even. And maybe 5 or 15 minutes later he brought the check. I put a card in it. Guess what. The check not only didnt comp anything for the rude service and errors, it ADDED extra soup on to the tune of about $5. I waited to bring this up to the manager and he didnt return for THIRTY MINUTES. At that point I was a little steamed. The server had disappeared WITH MY $10 UP-FRONT TIP, as though I were an ASS, he had taken over, and denied anything was wrong, and THEN left me sitting for half an hour waiting to pay. So I explained myself a little more frankly. "Your server didnt get the order right and walked off like I was a jerk, you take over, and you NOT only dont comp anything, you charge me for MORE than I ordered, then leave me hanging for 30 minutes." His answer? He didnt know I wanted to pay. I ordered the UNLIMITED soup and salad, he said -- that meant I could have wanted to sit there indefinitely. Really? That is a lie, and an insincere response at best. WHATS MORE: He never offered to BRING any more soup or salad to begin with. Well, that time, he took the excess soup off the bill and I think the trio. Fine. I still waited probably 15 minutes to have the check processed. Bottom line? Your server here is BETTER THAN YOU, and youd better worship at her temple. And if you dont, shell KICK YOU OUT of it and have some insincere liar kick you around further. I STILL left a few dollars in the check presenter. ON TOP of the $10 she made off with. DO NOT GO. People like these should be ashamed of themselves.
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A Private User
The only bad experience I have had here was when I ordered food from work to-go. When I arrived at the to-go desk in the reception area I noticed a large bag on the counter. I asked a few of the waitresses that were up front for assistance more than once. They notified me that someone was on their way up to assist me. I figured maybe my food wasnt ready yet. So I waited for half an hour... when the woman made it up to me she apologized and told me nobody informed her I was here. She rang out my order and proceeded to hand me the bag that was already on the counter. I was highly upset because my food was COLD. I had to reheat everything in the microwave when I finally made it back to work.. Luckily, I havent had this problem again. But for future reference, if I have to wait more than five minutes next time -- Im asking for a manager. All of my other experiences here have been fantastic.. The only thing I dislike is how small the dining rooms are.
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A Private User
The only time you can actually get in to the place at a reasonable time on the weekends is before 4:00pm. by 6:00pm the wait is always at least an hour to an hour and a half. Love the food - absolutely hate the wait. You could argue that you could cook something quicker at home then waste the time waiting for your seat. When we have been able to get in - lunch or very early dinner the food has always been good. They need to expand or find out where all of the people are coming in from and build a new one. When they are busy there is a lot of pressure to get in eat and get out. Im surprised the fire marshal hasnt shut down the place during the weekends as you can not walk from the door to the reception desk for the people.
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Paul Palko
Honestly, we used to love this place, however our past few visits have not been so great... today, we sat down and waited a good 5 minutes before our waitress strolled up. She offered a wine sample, and my wife and I accepted. Had we known it would have been another 10 minutes for her to get said wine sample we would have declined. The service did not get any better. The food was another issue. The pasta was cold and the plates were hot, and you could tell it sat on the window for awhile. There was that little film over everything. My wifes grilled chicken was terribly over cooked and dry. My tour of Italy left me wanting to go home! It will be awhile before we head back there.
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Sherri Brooks
Very poor waitress. Did not clean table off so we could have more room to eat. Was my birthday dinner out. Not a good night. Felt to the point of bring very upset with the place. That I boxed hslg my meal to take home. Left in a rush. That I forgotten it. So I hurry back. Went to the people by the door. And said that I for got my boxed food. Not one person offer to help me. So went to table were we where. It wad not there. Saw waitress and she turned her back on me!!! Its bad enough you had a hard day at work. Then you have a night like this!!!!
