Open Pitt Bar-B-Que
| Address: | 12335 St Clair Ave, Cleveland, OH 44108, USA |
| Phone: | +1 216-851-7709 |
| Rating: | 4.1 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–2:30AM 11AM–2:30AM 1–10PM |
Location
Photos 100
Reviews 13
IN
India Surgeon
Two things that never fail about this restaurant is youll be on hold forever and the food will be amazing. I havent came in almost two years because of the horrible customer service. Im actually pregnant and sitting outside waiting for my food now I was craving it of course. Its been 40 minutes and I ordered okra and 6 wings so whats taking so long? Varies times Ive been on hold more than 15 mins. Ive driven from Akron to Cleveland on hold, multiple places around Cleveland to get here on hold. Most times it takes 3 calls. The first one I wait 3 mins sometimes the phone is picked up and hung up as I hear people in the background, the 2nd in I hardly wait, the 3rd Im on hold until I arrive so I can at least get my order in without standing in the bad neighborhood with a million men lurking around. Its uncomfortable. I love the food but I dont think its worth the trouble anymore and to be honest they dont care. One thing for sure, without customers they would be nothing. Good food though. Ill just learn to make it on my own. If I could upload my experience I would, and screen shot the times Ive been on hold over and over again.
MO
Moe Sand
The food is really great! U have so many wonderful choices of meal combinations from fried chicken wings, fries,Boneless breast, chicken phillys, baked leg & thighs, pork ribs & tips, Beef ribs fresh off the grill shoulder meat or pulled pork dinners and sandwiches. They have plenty of side dishes, smoked pork collard greens or smoked turkey collards, they have several sides with smoked turkey now. The mac & cheese is very good. Cakes from local bakers in the area. Understand that this is not a fastfood place, food that is truly good for u takes a little longer than the normal get & go items just something to put on ur stomach. if u want something good, Open pit has a meal u will love and come back with friends & family to enjoy! I know I have enjoyed great meals at the pit Its truly my go to carry out spot
AK
Akilah Jones
Oh my goodness......this place is a MUST STOP, especially if your from out of town. Get the polish boy hotdog, at least 2. Youll be mad at yourself if you dont get 2. Its an all beef Polish sausage dipped in BBQ sauce with fries and coleslaw on it. It sounds a mess and it is.....But it is sooooooooo worth it. If youre a foodie like me, you will tell a friend. Lol Word to the wise, call in the order about 30 mins prior to wanting to eat, then pick it up. Otherwise, you will be waiting a half hour at the place and its in a shotty neighborhood. Do yourself a favor and just call it in so that you dont have to experience the foolishness inside this carryout place while you wait forever for your food. The food is worth it, but if you cant take the hood, then dont walk up and order.
MO
Monique Malone
I hadnt been in at least 2 years....because I moved away from neighborhood. Went Today called my order in food was hot, fresh and good. Now I was on hold a while to give my order, 3 wing dinners mmmm. Mmmm good, the young lady who took my order was polite and courteous. When I got home realized non of my dinners had cole slaw. I callwd back to store lyoung lady was polite and gave me several options when she realized I wasnt in the neighborhood. The only reason I gave a 4 instead of a 5 wait time. They have come a looong way. I will be back.
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A Private User
So if you are looking for true Cleveland soul food cooking, check them out. Born and raised in Cleveland (shouts out to Shaw High), I now live outside of Ohio. Everytime a family member heads this way we put an order in for them to bring to us. (freeze overnight) My hubby (not even from Cleveland) is hooked too. We have nicknamed the mac and cheese "heaven in a cup". You cant go wrong with anything, but our fav is: 1. Heaven in a cup 2. Wings with sauce 3. Greens with turkey 4. Yams 5. Slice of pie (any!!!)
KI
kitt williams
The customer service sucks if you call their phone to place order you will be lucky to get an answer either that or hung up on. Also if you order in store the wait is very long and very little seating for patrons.. my food was cold, the mac & cheese was the worst Ive ever had (tasted like lawrys seasoned salt and nothing but). I asked for sauce on my wings all but one wing had sauce and oddly, the one wing that didnt have sauce was actually hot. I couldnt eat it all because it wasnt what i was expecting.
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Robert Edwards
Great place for wings, ribs, and southern food. However, if cleanliness and customer service is important to you, dont waist your time. This place is located in the middle of the "hood". The lines are always long, and you know your order is ready when you hear the lady at the friend yell out your number. If you glance in the back where the food is being made, the kitchen looks noticeably filthy. The food is good but its not worth poor customer service.
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Gregory Hart
ANSWERING THE CALL IN, WHOEVER IT WAS ,WAS TOTALLY UNPROFESSIONAL AND VERY RUDE,I WAS TOLDED BY THIS SEEMLY I HATE DEALING WITH THE PUBLICOLD WOMAN WITH BRAIDS THAT THEY DIDNT RECIEVED MY CALL IN ORDER,MY WIFE AND I WERE RIDING TO GATHER WHEN SHE CALL IT IN VIA BLUETOOTH IN THE CAR.SHE WALKED TO THE BACK AND CAME BACK AND SAID $18.10,NO APOLOGY OR NOT HING,THEN STILL HAD TO WAIT ANOTHER 20 MINUTES.
IS
Isaac Turner
Its worth the wait. Im happy to see they created a establishment that has been around for more than a decade. This is not an easy task yet I am still able to go to Open Pitt Bar-B-Que and enjoy good food. I also love seeing the people grilling out back its great to see my food being prepared. I travel across the world on a regular basis and everywhere I go people ask about Open Pitt.
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Shalinda Payne
Food is delicious most of the time!! Ive been going for 20 years, wings and sauce is the best, good Mac & cheese, ribs and rib tips and polish boys... Ive heard good things about other items I havent tried for myself. Order on phone first if you get thru, in store wait time is ridiculous, customer service not so good, if you can get pass that, then food is worth it.
AL
Alexis Dillard
To damn crowded..no where to park... People all hanging at the door... Just an annoying experience and this was on a Tues night SMMFH could just about imagine a Friday or Saturday. Get that ish away from ur business... It doesnt make people feel.comfortable stopping in .. maybe the thugs I see in front but not regular or elderly folk
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Daniel Hackworth
Food is great once they get around to serving you customer service is horrible borderline hostile. Ive yet to witness any employees to greet customers with a smile, the posted sign warning potential customers that this is not a fast food establishment doesnt help either. No plans of going back soon. Once again food is great.
KE
Kenyana Sales
One of the best fast BBQ places around here. Would have given 5 stars if they werent so rude and unorganized. But other than that , the food was really good. I had a wing dinner and it was a nice portion. The sauce was really good. The portion size of the coleslaw was kind of dissapointing tho.
