Buffalo Wild Wings
| Address: | 130 S Equity Dr, Smithfield, NC 27577, USA |
| Phone: | +1 919-938-1250 |
| Site: | buffalowildwings.com |
| Rating: | 3.6 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 6
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Keyrstan Ferguson
Tonight my fiancé and I decided to eat here for dinner. Our waitress, Shannon, was nice enough, and went ahead and got our order and our drinks. We got our appetizer in about 10 minutes, which was great, but we then had to wait 40 minutes for our sandwiches to come out. When they finally came out both of our orders were wrong, I asked her if there was any way I could get my order corrected, and with an irritated look she took it back. My fiancé is not a picky person and just decided to eat it as is. About 10 minutes later she brought my food out, without ever giving an apology. And after waiting almost an hour for this burger it was not very good at all. When she came back by the table to ask if it was fine, I told her it was okay. She then walked over to her friend and started gesturing towards our table and throwing her hands up, as if my being frustrated was our own fault. When we were finished eating we asked for a box and I asked her if there was anyway I could get a little cup of pickles to go with it, at first she told me no, then she said "I mean I can try, but I have to charge you" which I completely understand, but it was a little thing of like 4 pickle slices and our experience had already been bad. Whenever we were trying to pay it took her 15 minutes to pick up the check because she was hanging out at the front desk with a whole bunch of other employees. We had been to this place before and our experience was not bad at all last time, but I highly doubt well ever go back.
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Ben Ackerman
This is for the new Smithfield, NC location. Absolutely disgusted with the location. Called 3 days ahead to check and make sure they could accommodate our group. When we showed up, we were told that the manager who spoke with us was incorrect and that the best they could do was put us in separate booths in the same section. Manager there even made it a point to say that they had turned away a church youth group earlier that week who had called about wanting to seat 25 and they explained that they could only fit maybe 16 together at one table. At this point I walked back out to my vehicle to call all of our friends to find somewhere else to eat. One of my friends called the restaurant a minute later, spoke to Nick the manager, and he said that it would be no problem whatsoever to seat us all together at one table and would only take 10 or 15 minutes. Since they were already almost there anyways we went back in and waited to be sad. We SAT there for 30 to 35 minutes, getting dirty looks from the staff the entire time. After 35 minutes of waiting they attempted to seat half of our party and told us that we could sit the other half at a separate large table when the table was clear in about 20 to 30 minutes. We ask the manager why was it we couldnt sit together or be seated all at once and he simply said well thats just the way its going to be. So we handed our buzzer back to the hostess to which he gave a thumbs up and said awesome thats a big relief.
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Nicole Feeman
So a group of 24 of us decided to have Valentines Day dinner at BWW. We called a few days ahead of time to ensure that they could accommodate us. We were informed that they could. We did the call ahead seating an hour prior to our arrival. Once we arrived we were informed that the restaurant could not accommodate a party of 24 and that we would have to sit at different tables in the same section. We decided that would be okay. We waited for 30 minutes while listening to the rude servers complaining to each other and other customers that they had to deal with a party this large. Then they told us that they could seat 13 of us and that the other 11 would have to wait on a table to clear that had just received their food. They told us that was the best they could do. After everyone treated us so poorly we decided to go to a different restaurant in the area. When we turned in our buzzer back to the hostess she told us awesome that they didnt have to deal with us. This location does not deserve anyones patronage as they are extremely rude and they obviously do not care about customer service. The 24 of us will never return to this location.
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Lizbeth Lopez Munoz
I went there last night and had the worst experience ever!! My fiancé and I usually come here on the weekends and never had a problem like I did last night. After being seated we waited over 15 min to get only our drinks ordered. After that 20+ minutes pass and one of the waitresses said that our server was out on the patio talking to someone that she would be with us shortly. 10 more minutes pass and our waitress (Tan I believe was her name) comes very rudely and says " sorry what do yall want" I place my order and so does my fiancé. The environment is loud so when she asked him what kind of sauce she didnt quite hear him and with that same ugly attitude she was like "WHAT"! From there I was so pissed. She decides to start cleaning around us reach across our table while we were eating and didnt even bother to get us a refill until the end. Im obviously very disappointed.
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Courtney Armen
Good food as usual at B Dubs, but the staff at this one is a hot mess. They were nearly oblivious to their customers as they dealt with their in-house cattiness. Getting seated took quite a bit because they clearly had some issues to work out like who should have to take our table and whether or not one waitress would get a break or not. During our meal our waitress was either way too intrusive or non-existant. We were put in a table near where the children (sorry waitresses) were doing their side work. We were frequently in the middle of them calling to each other to discuss who should have to do what. We also got to hear lots of snipping about other customers. It was truly an epic example of professionalism (sarcasm). Seems like these ladies need to really grow up and learn how to carry themselves with more grace and professionalism.
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Samantha Kennedy
I had to wait a little longer than I should have considering I ordered an hour and 1/2 ahead online and specifically requested a particular time for pickup...(which I arrived on time) and not only did I was i still made to wait for 10 or 15 minutes past my arrival and what was supposed to be my pickup time, but there were other people waiting that had been there for a very long time based off the overheard dialogues and the looks on their faces. Then on my way out I overheard a woman asking for her order AGAIN because she was there long before me and was not happy that she had not received her food yet. But other than that service was ok. the lady at receotion was at least nice and remained professional during the rising tensions with the handful of long waiting customers, and the food is mostly good. God is always fantastic!!!!
