Buffalo Wild Wings
| Address: | 6700 Knightdale Blvd, Knightdale, NC 27545, USA |
| Phone: | +1 919-217-2559 |
| Site: | buffalowildwings.com |
| Rating: | 3.5 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 7
MI
Michele Blake
I shouldnt have rated this awful place even ONE star. This was the WORST experience we have EVER had here. We were very frequent visitors a year ago and moved. Our waitress was LESS than knowledgeable. My daughters corn dogs were burnt BOTH times we sent them back (change your drop time or your shortening!!!!!!!). The 3rd time she wanted a grilled cheese and it took over 10 minutes to get it. The GM who DOES NOT deserve this position spoke to the table and mentioned his return to "make this right" after we finished eating and NEVER returned. The waitresses sad apology and carelessness was extremely offensive. After all this... My husbands wings were covered in feathers! This kitchen staff is clearly worthless, the waitress needs better training and for anyone who has ever been in this industry... we all know whos fault it is, THE GM! That was more than confirmed last night. When his staff is already failing, he joined right in and failed us too. We will NOT be returning and I hope that anyone reading this understands that 4 of us are in this industry. I was with my Parents who BOTH owned and operated a McDonalds for more than 25 years. Myself whom worked in the food service industry for 10+ years and my husband who has worked for US FOODS for 10+ years. The owners should be more than ashamed.
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Ross Benson
Worst service in a 3 county area. I regularly eat at Buffalo Wild Wings (weekly) in other locations but today I was in Knightdale shopping and decided to stop in at 4 pm thinking we would beat the dinner crowd. We did the place was dead (I know why now) and there were only 7 other tables of customers, a couple of 4 seaters and a couple of two, other than that we had the place pretty much to ourselves. We waited 30 minutes after ordering simple meals and an appetizer before the entrees arrived and no appetizer. Our waitress Megan, abandon us and someone else brought our food. When she decided to show up she acted surprised that our order was messed up. She would disappear behind the wall where the terminal station was (checking her phone?) and not pop back out for 10 minutes at a time. Ive never had this poor of service, nor been ignored by the wait staff at a time when the restaurant is dead like this. Unfortunately I still tipped her 11% (reward for bad behavor, my fault) but thats just how I am. I did talk to the shift manager (Amy?) on my way out and was I was very nice but disappointed. She didnt seem genuinely concerned but wasnt rude either. We wont be back to that location because its not indicative of others in the Chain. PLEASE AVOID THIS LOCATION.
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Kimberly Turner
We have been here several times for the wings and beer. And every time we have sworn we werent coming back the service is always slow doesnt matter if its Tuesday at 230pm or a Friday night. Tonight we ordered wings online for pickup at 7. We got there at7:05 and it wasnt ready (big surprise) but it was busy so it wasnt a big deal to us. At 730 we asked how long it might be and they went to look and said 5 minutes. 10 minutes later we hear the manager talking to the staff that they couldnt find our order. Mind you no one had said anything to us still. At 7:55 the manager comes out and gives us our wings. We had been there waiting for 55 minutes and not one person apologized or said anything. If we hadnt paid we would have left. Ive worked in several restaurants and I understand things happen but its how you handle the situation after it happens. That determines whether you have returning customers. We were told we would not get any money off our order because a lot of people had to wait tonight and he gave us a $5 off dine in coupon only good m-th 4-7pm. Obviously those wont do any good since we wont be returning. Honestly this was one of the worst restaurant experiences we have ever had.
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Stacy Jackson
Do not take out! I called in a takeout order for their Large wings pack (which come with 20 wings) and I ordered fried pickles. After I picked them up and made it home I noticed they only gave me 10 wings and the fried pickles. I called and drove all the way back with my order and all they wanted to do was give me what I was missing. I had to ask for all new wings because they were cold by then. When my new order came out I check it this time before I left and once again it was wrong. They gave me a box that said there were 15 and when I counted there were only 13 in the box but again I ordered a large that comes with 20. They finally brought me my order and said sorry about that but we gave you 10 wings. lol I was missing 7 so they only give me 3 extra but when I got to my car I counted them and there was only 8 in the box. By then I was ready to leave! Oh and they did not wanted to remake my fried pickles because that order was not wrong! This place does not care about their customers and I will start going to Buffalo Brothers now!
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Tia Nicole
Katie was awesome! She greeted us almost immediately and had our appetizer out within five minutes. She brought us their caramel sauce and insisted we try it with our cheese curds - surprisingly delicious! There was a little confusion over our beer. They ran out of the one I ordered and the girl who delivered it - someone different - suggested another beer for me and I accepted. She then brought me a shandy which was very much not what I wanted. My partner was halfway done with his beer by the time I got the right one, but everything was sorted out. Food was delicious. I got the nacho burger with the black bean patty (extra crispy) and I highly recommend it! My only complaint is that its freezing in here! Its 77 out and I came in wearing jeans and a t-shirt and was shivering. Bring a sweater with you!
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A Private User
I go there often even though there is poor service, but they do have some of the better wings, if they get my order right. Ive noticed that a lot of the time when I do take out they never get my order right. If they do get the order right a lot of the time they dont put enough wings to completely the 12 or 18 wings that ive ordered. There have been times where Ive called to place an order and never actually gotten a live person and have ended up going some place else. When I get there to pick up my order half the time there is no one there to help me because they are too busy talking to other servers there instead. Over all the take out part sucks, but again, if I could find a better place for wings thats close to home Id go there!
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Julie Devin
I really like their food, but I think theyre fairly expensive and Ive repeatedly had bad encounters when ordering food to go. The online ordering program doesnt give reasonable to go pick-up times so Ill have to wait for my food once I get there - I once didnt get my food for over an hour after my original pick-up time, and not because my wings took too long, but because they were waiting on my nachos, an appetizer! If they have that much trouble getting things prepared in a timely manner in the kitchen, then maybe they should cross train their wait staff who are all busy socializing with each other. Needless to say, I dont go there nearly as often as I used to anymore.
