Primo Pizzeria & Italian Specialties - Wilton
| Address: | NY-50, Saratoga Springs, NY 12866, USA |
| Phone: | +1 518-584-5700 |
| Site: | getprimopizza.com |
| Rating: | 3.3 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 12–9PM |
Location
Photos 9
Reviews 9
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Abbie Kambourelis
Two years ago, this was our favorite place to get pizza and wings. However, over time, there pizza has become hit or miss. The busier they became, the pizza was either not cooked all the way or over cooked! Hardly ever was it how it used to be, good. We then started to try their dinners on the nights that we didnt have time to cook or just wanted to be lazy, they had great meals! The meals were delicious and a huge portion for the price. However, my most recent experience, I had my family over and on their website there was an option under the coupon section for 2 eggplant Parmesan dinners for $21.99. When I called to order this, the woman explained that this was on an older menu and is no longer available. I proceeded to tell her that this was not actually on a menu, but that it was on their website and I was looking at it as I was speaking to her. I heard her tell another woman in the background my response to which the woman yelled "shes wrong, that is no longer available" they said the best they could do was discount it by $2. I personally felt that it was rather rude to tell the customer that I was wrong when I was clearly looking at their website and she decided to get the owner. Now, I thought the owner was going to be apologetic and I thought for sure someone would have looked at their website to verify that I was either wrong or right but no. The owner just said "Hello" in a very rude tone without even introducing himself. I explained the situation and he was still very rude and condescending and stated that it is an old menu (again with the old menu line!) and that they no longer offer that. Then when I said well Im sorry but it is on your website. He responded by saying (in a very demeaning tone!) "ya know what, Ill just give you the price this one time (literally as if he was doing me a favor!!!) and thats it. Hold on. And then hands the phone back to the woman and says "take her order!" Let me tell you, if it was late and two days before Christmas with my family in from out of town, I would have canceled the order altogether. I will NEVER EVER order another thing from that restaurant. I urge others to think about what customer service they would want in an establishment. Caputos, I will pay the extra for your consistent delicious food and great service.
JA
Janine Belden
Very disappointed!! This was our first and only order from the Wilton Location. My daughter called the store and ordered wings as a surprise for her Dad. Now this was a $43 order without tip so it was not cheap but apparently she was called back when the delivery boy could not find our location and the woman was extremely rude because now they had 12 orders backed up and made my daughter feel like it was her fault for ordering! Well guess what, we are at a campground for the season and if you are going to be rude to the customers, it gets around fast! Then the buffalo wings are ok but the Garlic Parm are totally grease, to the point where I needed to drain them! Very unhappy and feel that the behavior alone warrants no future money from my family or friends and I will place reviews on every site I can, poor customer service! I will give kuddos though to the delivery guy, he was terrific but thats where it ends!
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Kelly Christensen
Picked up an order on Super Bowl Sunday to bring into work. Not impressed the pizza was comparable to the taste of frozen pizza. It has been my third visit since they have been open the first time pizza was excellent, the second visit was not good enough for me to go back, and the third was ordered by someone from work - this pizza was worse than the second time I ate it. The boneless chicken wings, well I dont know how these are sold as wings or could be called wings.
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Rushikesh Matkar
Great NY style pizza. Very good food. I changed my review to 3 stars only because of consistent bad front desk service - they always give a hard time honoring their coupons - dont publish coupons and deals if you dont want to honor it. Hopefully the owner and management can reconcile this, I am definitely not going to argue with the front desk on the lack of their manners and lack of customer service with a smile attitude
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Lauren Schlipmann
Wonderful food, fast delivery. These guys are the genuine article when it comes to Italian food. I was raised on it and the sauce is a real, homemade sauce. We called to compliment it and spoke to one of the owners, Frank, who was very appreciative and sweet. And made the comment any true Italian will recognize from their familys kitchen when we mentioned the portion size: "Did ya get enough??" A+ recommend.
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John Sanders
Very poor service, employees seemed rushed treating you like youre bothering them and then charge you a 1.00 for the tarter sauce when you order the fish and chips! Really??? Thats like charging you for katchup for your fries right??? I wont be back!
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Joshua Sutton
Excellent food ...staff was busy ...but friendly .... the best of all ,my kids ate without complaint
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Scott Groff
From placing the order to picking it up. Very good experience. Food is excellent. Highly recommend.
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Janice Reeves
Yum! My favorite place to get pizza, and now my favorite place for wings too. Delicious!
