Vincentown Diner
| Address: | 2357 US-206, Vincentown, NJ 08088, USA |
| Phone: | +1 609-267-3033 |
| Site: | vincentowndiner.com |
| Rating: | 3.8 |
| Working: | 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–12AM 7AM–12AM 7AM–11PM |
Location
Photos 100
Reviews 5
A
A Private User
I dont care if a restaurant screws up my order, or if its service has an off day. All I care about is if Im compensated for the slip-ups, even if it is only a visit to my table by the management to admit the restaurant screwed up. Of course, its also nice if they compensate you in a significant way, showing that they value your continuing patronage. What you dont want to hear is excuses from the management, in this case from Mark who was the manager on duty at the time. His attitude was this wasnt his problem; it was mine. I will let you, the reader, be the judge if this is any way for a restaurant to treat a customer. First problem occurred when the bean soup that was delicious except for the piece of cardboard in it, which initially I thought was a bay leaf. I told the waitress. She said I "have to report this to the manager." If she did, the manager never followed up. Then the second problem was delivered to the table. It came in an item described as the Italiano steak sandwich made with skirt steak. Skirt steak is fatty with no gristle. Its what fajitas are made with. What I got was more gristle than meat. I believe it was flank steak, because of the lack marbling, and excessive toughness. I called my waitress again. This time the manager, Mark, came to our table and arrogantly told me my steak sandwich came from one of two deliveries of meat to the kitchen marked "skirt steak." He implied that I didnt know what I was talking about. My wife was at the table with me. She has her own food service business. And then she jumped into the unpleasant discussion with the manager over the characteristics of skirt steak vs. flank steak As my wife said after I was brought a different item on the menu, without an apology for the inconvenience, that in any business, and particularly in food service, when you are dealing directly with the customer, the customer is always right. Hold the attitude in check. As a manager, your job is to smooth over the problem--in this case, two problems--and hope that the customer comes back. Which in our case, is never. Why would we? There are too many other restaurants out there with good food, along with professional management.
PA
Patricia Leslie Hyde
After many years of eating here we wont be back. Weve never had to complain to management before tonight. With freezing cold air blowing down our necks we complained four times about the A/C. We moved once and asked to have it corrected including requesting the manager. An hour after our initial complaint, the assistant manger came over seconds after it was turned off at the end of our meal saying, "its off!" Great news after sitting there freezing for an hour. I told him that the spanikopita appetizer we were served was cold in the middle and my husbands reuben had no Thousand Island dressing or Swiss cheese.He took the platter away and said the kitchen would make a new sandwich we could take home. Didnt addrerss the app or the fact that we had been so cold. Mentioned the same complaints to the manager at the door whose reply was that 1) hed talk to the kitchen after it slowed down (while everyone else gets cold spanikopita and incorrect sandwiches? Great plan.) and 2) He was glad we had gotten the sandwich re-made. No concern about how miserable we had been at the table and no offer to remove the appetizer from our bill. The final straw was looking at the sandwich when we got home. It was the same half a sandwich my husband had left on his plate with a slice of swiss cheese! Nothing had been re-made or given to us as compensation. Never again Vincentown Diner. You have lost loyal customers.
JE
Jessica
This food used to be so much better when I was younger. Within the past year or so my boyfriends family had went there to have dinner for someones birthday in the family . I ordered a chicken Cesar salad . It wasnt terrible ,but it was not the best . I felt as though there was not much of what I liked really on the menu to order anything different . However , halfway through eating my salad I noticed my throat starting to feel scratched. I had though that I must have something stuck in my throat . I kept drinking my iced tea but without any luck it didnt go away. I thought then that I may have been getting sick, and starting to get a sore throat . When we went home for some reason I looked in the back of my throat, I believe to see if my tonsils were swollen and long behold I see this tiny prick like of a thing sticking out from my tonsil. I got extra long tweezers and plucked it out and it looked almost like a wood chip/ splinter. What was even worse was after I took it out what I thought was the start of a sore throat half way through my dinner , was actually some sort of a wood chip stuck in my tonsil causing it to feel scratched and painful. I have heard other people tell me stories that they have had bad expierences there as well since the management changed from when I was little .
JE
Jerry Wilson
I rate this diner 2 stars only because when they serve me they would not give me plasticware because I am allergic to the metal silverware stainless steel water and they told me next time I come in bring my Im plastic ware I could not believe it I have been going to the diner for years $60 meal did not even get it the chance to have anything had to eat with my fingers very embarrassing the people were staring very embarrassing to me called and complained and I asked for the owner are the head manager the lady told me he would call me back had not heard from him yet so two stars would have been fine I would give me 10 but they have to serve you plasticware they have take out and thats what they did to me put it on the bag could not eat very disturbing to me I will call him make my complaint if I am not satisfied I will go further I am very sorry but nobody should ever have to eat with her fingers in a restaurant embarrassing I was very embarrassed and I do not eat they packed me up so quick and pushed me and my two sisters out it was like here give us your money. Heres your food very rude well I will see if the manager will call me back thank you and I am sorry but when youre allergic to something they should have gave me plastic ware not told me to bring my own next time I come in
RA
Raymond Holshue
THE CUSTOMER IS ALWAYS RIGHT. THAT IS THE MOTTO OF MOST GOOD ESTABLISHMENTS IN THE AREA. HOWEVER THAT APPEARS NOT TO BE THE MOTTO AT THE VINCETOWN DINER. MY FRIEND AND I DINE THERE SEVERAL TIMES A MONTH AND ARE PLATINUM MEMBERS WHICH MEANS WE SPENT A NICE AMOUNT OF MONEY THERE. TONIGHT WE WERE DINNING THERE AGAIN AND MY FRIEND ASKED FOR A SMALL EXTRA CONTAINER OF SALSA. ABOUT TWO INCHES ROUND AND AND INCH DEEP OR ABOUT A TABLE SPOON OF SALSA. SHE WAS TOLD THAT SHE COULD HAVE BUT WE WOULD BE CHARGED EXTRA FOR THAT. I FELT THAT THIS WAS UNREASONABLE SO I SPOKE TO THE MANAGER MARK KAPLAN AND ASKED IF SHE COULD HAVE MORE WITHOUT THE EXTRA CHARGE AND HE SAID NO! I THEN INFORMED HIM THAT THIS WOULD BE MY LAST DINNER THERE AND HE SEEMED LIKED HE DID NOT CARE. I FIND IT HARD THAT A BUSINESS MAN IS WILLING TO LOSE A FEW HUNDRED DOLLARS OF BUSINESS A MONTH OVER A SMALL CONTAINER OF SALSA. MARK I WILL NOT BE RETURNING TO YOUR DINER AND I URGE ALL CUSTOMERS IF YOU ARE TREATED WITH SUCH LITTLE REGARD THAT YOUR BUSINESS MEANS NOTHING TO THE VINCETOWN DINER THEN TAKE YOUR BUSINESS TO ONE OF THE MANY OTHER FINE ESTABLISHMENTS IN THE AREA THAT ENJOY YOUR BUSINESS. MARK YOUR BUSINESS SKILLS NEED TO BE GREATLY IMPROVED. RAY HOLSHUE
