Address: | 4313 Chouteau Trafficway, Kansas City, MO 64117, USA |
Phone: | +1 816-454-9464 |
Site: | order.wingstop.com |
Rating: | 4.2 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
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Robert Gibson
I have to been to many Wingstops around the country and this by far was my worse experience. The staff working this location on this particular night we playing around and taking a very long time to process orders. The staff making the food were not wearing gloves while putting order together and were touching their hair, mouths and other things while putting orders together. Additionally, I tried to call ahead to place an order and was placed on hold for over 15 mins; with this being the only wingstop within 20 mins from me, this was very disappointing. What really made this a bad experience was that when someone dos finally pick up the phone, they stated: "We have to handle the orders from customers inside the store first." I get that but does it take over 15 mins to get back to customers who are waiting to place orders on the phone? Anyway, I gave this experience 2 stars because the wings were what I expect from wing stop (great taste) but the wait and customer service were enough to make me go else where to buy wings. I hope things improve...or that they build another Wing Stop close towards Downtown. If not, Im not sure I will be coming back to this location based on the experience alone.
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Sara R.
Ive always loved this place but tonight Im beyond disappointed. Spent $88 on wings for 3 families - got home 20 minutes away to find Im missing 25 wings - all of the kid friendly flavors that I got for my own family. I called back and spoke with a lady that offered to give an additional 25 boneless wings for the inconvenience of having to drive back to pick it up. After an hr delay, my brother arrived home with our remaining order - only to still be missing my original 25 wings...even after she told him that it she had thrown in our additional 25 wings. When I called back again, the lady that I spoke with told me that she must not have been clear and that she didnt really mean 25 additional wings and that she thought I just wanted them in a different flavor.....really?!? So - here we are 2 hrs later, still no dinner for the kids..... And Ill need to call back tomorrow to talk to a manager.....pretty lacking on customer service
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Dillon Leuschen
I am visiting from Omaha, NE and wing stop is really good there. But, then I come to this one expecting the same. I guess not because the employees are messing around hitting each other running around like a play ground. The cashier was very nice and patient. But as we get our food after waiting atleast 25 minutes and take it back to the hotel we looked in the bag and they didnt supply us with napkins or plastic forks which in my opinion should be complementary. Also we ordered 21 wings, my sisters looked great and my moms looked great! Unfortunately my BBQ ones were drenched in sause, so much I couldnt even see the wings. On the other side I had Cajun wings which had a tiny bit of sauce and lots of Cajun seasoning. As I bit into mine the Cajun were good but the BBQ were completely Burt, hard and crunchy. Wing stop managers, please fix this and dont ruin your good rep with a bad one.
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ChanceCube 42
Terrible customer service on my FIRST ever visit. I watched these kids make food and every single one of them was stuffing thier face with food and drink. I watched the manager use tongs to remove some food from a bucket with water but shoved his whole naked hand into the food bucket. Then wiped his hands on his pants then started messing with the out going food cart which was disgusting and full of rust. Then they said they called my name and my food has been sitting for a while. They blamed me for going outside when I was up front waiting patiently the whole time. I waited by the front counter just staring at workers waiting on my food and the girl at the front counter ignored me. She was too busy playing on her phone. I will never go to a wing stop again.
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Bonnie Cain
I was a little taken aback at having to wait a little over 10 min for a simple order. But the food was worth it. Also they have an order ahead online feature that ensures your food is ready when you arrive or very close to it. I will take advantage of that next time. Staff was friendly. Dinning area was clean. Well stocked. Two complaints though. Building is very hard to see from main road. Second complaint there was a minor in the kitchen area. Approximately 10 years of age. I felt that was inappropriate. I never saw the minor touch any food or kitchen utensils. Just not the place for kids.
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Stephanie Reed
Everything here is good. My favorite flavors are lemon pepper (kind of an olive oil, unusual) and original hot (exactly as you would expect buffalo sauce to be). Atomic is worth a try if you like it spicy; it is eye-wateringly hot but still has a discernable flavor. A refreshing change from other hot sauces that are all burn and no flavor. We also enjoy mango habanero, although this flavor tastes different on different visits. The seasoned fries are natural cut and soft and taste sweet and salty. The regular basket is too much for 1 person.
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Chasmix Kismit
Ordered 2 sides of large fries and a large ranch today because we absolutely love their fries normally. We ordered them extra well done so theyd be crispy. However, when arriving at the restaurant to pick up our order we realized they were really busy. We got home and our fries were super soggy, flimsy, and some of them the potato inside the fries was still rock hard as if they hadnt been cooked all the way. Extremely disappointed.
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Doris Averette
Placed My Order Online & I Requested My Food To Be Ready At 9:45 So When I Got There At 9:35 My Food Was Already Done & Sitting On A Table, So I Paid And Walked To My Car, Opened Up My Food & To My Surprise My Fries Were Super Cold Like They Been Sitting For A Hour!!! If I Ask My Order To Be At A Certain Time Can I At Least Get Fresh Fries?! Do Better Wingstop
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A Private User
Excellent hot wings indeed! Their french fries are out of this world too. Staff was very courteous and friendly as well. You can readily tell the wings are truly cooked to order. I would most definitely recommend this place. If you like hot wings, you ought to try out this place!
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Rose Marie Roberts
My family and I enjoy this place but the last time we ordered take out the food wasnt that good. It can be hit or miss but overall worth a trip if you have never been there. When the fries are fresh they are the best. The ranch costs extra by the way but its so good.
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Aaron Phipps
Terrible the workers were all messing on their phones we ordered crispy fries online with our order and they are soggy and gross the rolls were hard and cold with butter just smothered all over the place all over the inside of the bag most likely wont be going back
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Sam Whitley
The food was not only great but cheap! The people working there were so friendly and willing to serve us however possible. I try to go to local food places, but the environment and service here felt local. I strongly recommend this place!