Red Lobster
| Address: | 2923 US-41, Marquette, MI 49855, USA |
| Phone: | +1 906-228-2211 |
| Site: | redlobster.com |
| Rating: | 4.1 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 11AM–9PM |
Location
Photos 100
Reviews 31
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Shannon LeVesseur
A Sunday Evening, September 10, 2017@ 8:00 PM. Traveling and visiting Marquette MI and looking very forward to a relaxing dinner and evening at Red Lobster. As my Husband and I walked to the front of building to enter, but there is no entrance and no signage indicating the location, as the entrance is located in the back of the building, first sign that this was not a normal Red Lobster. Entered to be told there would be a wait by the Hostess, when there was a half empty restaurant. This was our Second clue to leave....when we were lead to a dirty table at first and than rerouted to another table, where we finally got seated. We sat and waited and waited and waited...it had been well over 20 minutes and no one acknowledged we were even there. We were walked passed, ignored, carpet sweeped around us, other patrons were seated after us and were presented with water. We sat with No water or any service in sight and it clearly appeared would never appear. This was our Third and Last warning to get up and leave. Which we did! At this point we did not even want to speak to management, whom we never saw the entire time we were in the restaurant. As we started to walk out, the male manager finally appeared and says cheerfully "Thanks for coming". He did not even have a clue what was going on with the customers, satisfaction or the professionalism of staff and that should be his very first top priority. We replied and informed him, "We are leaving as we were never served, not even a glass of water, never saw our server. We will not be giving this Red Lobster our business". Beware, staff is unprofessional and clearly do not want to be there as it shows in the whole lack of Customer Service. It starts with the Management, clearly lacking in training and professionalism. We were very happy to give another Marquette MI establishment our business this evening, with our high praises on their top exceptional environment, excellent food and beverage service! If you plan on eating at the Marquette MI Red Lobster, you will be waiting a very long time to see any service , water or food. Do not waste your precious time.
JO
Jose Alonso
We were a party of 6. After we waited for about an hour to be seated and that was after we were told it would be a 20 minute. The waiter took our drink order and left us there. After about a 15 minute wait at the table we decided to leave and go somewhere else. We are here on vacation from Florida. There are lots of red lobsters in Florida and always get great service. It appears to me that we were not wanted in your store maybe because we look a little different from the locals but the fact of the matter is that our money is the same as your and we decided to give it to Applebees accross the street where we got great servive and great food.
AL
Alivia Shook
The restaurant has good curb appeal, and is nice and clean inside. I had the four course dinner. The portions are smaller since there are more options for the price. The mashed potatoes with my steak were not real potatoes and I could tell, they tasted cheap. It is a bummer when food quality is clearly sacrificed to get a value. The plate used for the entree was very wrong (much too big), but I suppose that is neither here nor there. Our waitress was fake, and it got really intense by the end of the meal. Red Lobster is never my first choice in restaurants, especially in Marquette.
DA
daniel terhune
The day I visited I met with family. There were very few people in the restaurant, and what seemed to me, and abundance of staff. In spite of this, we had a fairly long wait for food, and mediocre service. The food was not at all good, and we ended our trip by visiting the dirty restrooms near the entrance, while 4-5 staff were standing at the host stand, discussing the leaking lobster tank, and why the carpet in the entry way was soaking wet, and the whole entry was muggy and smelled of cleaning solution. Overall, not all that impressed, Incase youre wondering...
DO
Dolores Guillory
my order tasted like it was under a heat lamp...lobster tail was tough as leather...horrible.I dont mind paing $100.00 for a dinner,though quality is important even if it comes from McDonalds for a $1.00. But I will be back to try again. I have eaten at many Red Lobsters this was the worst. "sorry" also this was about 4 years ago...maybe food is served hot and fresh now.
HA
Hayli May
The staff here is excellent and the place is very clean with nice seating and decoration. Though the food is the same at any Red Lobster location, I can tell its well made here and they take pride in creating it. The biscuits are always fresh (so good!), and they make the best cocktails here! Also, you can get free desert on your birthday.
TA
Tammy Rivard
Definitely a great place to eat.. a place we go to when we want a nice sit down dinner.. a celebration place., The seafood is cooked expertly.. the menu is vast.. coffee is great.. desserts great... Quality...And quantity... Great wait staff.. professional and courteous every single time..
KI
Kimberly Martin
Food was OK both times we came. Not different from the others I have visited with a frozen seafood taste. Service was good for the large crowd we had. Fast delivery of food & drinks.
NA
Nathan Albertsman
Indeed, very good food, even right before closing. Wait staff is extremely polite as well. Good job red lobster! Now we just need an olive garden up here..
MA
Matthew Adkins
I bring my mother here for Mothers day every year. Service is always good and the food is great. Mom loves it and I love the value.
AB
Abbie Tireman
Food is good but the prices are high enough you think twice before going there. But they are a great place to get seafood.
GA
Gary Goodman
Katelyn provided superb service and made our memorial event very special for each of us! The food was terrific, too!
MO
Molly Gregurash
Great food, but I eat snow crab and its so expensive for such a small portion that I hardly ever leave full.
BR
Bryan Presnell
The new menu "land and sea" has something for everyone and the new lower prices are a welcome surprise.
DE
Debbie Murdoch
Definitely one of the best options for fresh food, cheerfully served. This place never disappoints.
PL
pl77lh
Our waitress did a good job, food was good. About the experience I would expect from a Red Lobster.
JI
Jill Franck
Wait time for first course, then between courses was way to long tonight. Not typical service.
GA
Gavin Balding
You lobster was really really good, oh and also the Cheddar biscuits were also very good.
DA
David. Levesseur
Poor, dont waste your time. In 1300 miles of travel worst service we have experienced.
JO
Joe Eklund
We waited a hour to be seated on a Sunday night. Then the food came out slightly warm.
MU
Mustardgas 74
Good, clean place. Just wish the price wasnt marked as high for certain dishes.
GN
gnb43
Fried shrimp were cooked incorrectly. Pretty bad. Wont be returning.
AL
Alanna Hamel
Decent basic seafood. Service sometimes slow but quiet environment.
KI
Kim Palo
The server we had was great! The food was good as usual.
BA
barb Garnell
The best seafood ever, worth the 100 mile trip
MI
Michael T
Great service at this one. Food is also good.
ER
Erin Piefer
Always Enjoy the tasty seafood @ Red Lobster
MI
Michael Thompson
Best Redd Lobster ever. Great wait staff.
DE
Dennis Walton
Excellent survive my server was fabulous
A
A Private User
Good Food, great people and very clean!
EV
Evan Janet
Great food... Loved all of the shrimp
