Taco Bell
| Address: | 9008 Holly Rd, Grand Blanc, MI 48439, USA |
| Phone: | +1 810-695-3545 |
| Site: | tacobell.com |
| Rating: | 3.1 |
| Working: | 7AM–2AM 7AM–2AM 7AM–2AM 7AM–2AM 7AM–3AM 7AM–3AM 7AM–2AM |
Location
Photos 100
Reviews 19
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Khalilah Rashada
NEVER GO THERE!!!!!!!! BEWARE!!!!!! So when arriving at Taco Bell, my friends and I wanted two orders and ask if we can do so. Angrily, the cashier Marsheila said that we can only do two orders, which is what we asked for. I ordered a Chicken grilled stuff burrito xl. I did not receive that in my order, even after waiting thirty minutes. I had left for about 1 minute before noticing that the food was wrong. I turned the car around, I notice that the drive through line had 12 cars in the line. For this reason, I parked the car by the lobby , and lightly knocked on the glass. The people inside first ignored me, including the manager. I then knocked again and the crews members pointed to the drive though. So my friend and I walked to where they were pointing. When arriving to the window, they said that they could not serve us until we get back in line. We explained that the order was incorrect, but they still said that we needed to get back to the end of the line, even though the line has 12 cars. We explain that we believe that it unacceptable to wait thirty minutes in line, to correct the order. The manager then came to the window and said that it is policy that if we did not get in a car, then she would call the police. We explain again that we thought it was unacceptable to have a customer wait another 30 minutes, just to correct the order and I also said that I would be telling corporate. After saying this, the manager said that she did not care. I asked what possible way should we get in line with all of the cars. The manager then said you can cut in front of the car that was coming up. I then had to politely ask the car, if we could get in front, since they refused to service us. The other car obliged. We then had to get back in the car, drive all the way around and get the new food and Marsheila slammed the window in our face after giving the food. After receiving the food, it was still incorrect, but by this time we no longer wanted it to be fixed anymore. This poor representation of customer service makes me feel as if I dont want to ever order at another Taco Bell facility and to tell my friends not come back to a Taco Bell again.
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Sheryl Carpenter Johnson
I have always gotten very fast, friendly service at this Taco Bell. It also has been the cleanest Taco Bell I have ever visited. I am skeptical of the other reviews, because it certainly does not seem to be the same restaurant they are describing. The staff is ALWAYS friendly. It seems like nobody ever has a bad day there. I was not much of a fan of Taco Bell because of getting a moldy soft taco at a restaurant in the Chicago area, so when I tried this one about a year ago, I was pleasantly surprised. I eat from there at least once a week.
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Jessica Adams
Found glove in my burrito at this location. Not only did I find it but bit into it!! they did not take me seriously nor did the corporate taco bell. This place already has awful service but now I know they are unsanitary and put objects in your food. It looked like someone did it on purpose but either way this was the grossest thing that has happened to me. No one should ever have to bite into a glove!
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Ben Cobb
I cant eat any other meat from Taco Bell other than steak and this location is CONSTANTLY out of steak...HOW DOES A FAST FOOD DIVE RUN OUT OF FOOD? I eat Taco Bell occasionally and this location has lost me as the time spent in line to just find out they mismanaged their food order takes more time than to drive to the other one on Hill road...get a manager that knows how to manage...
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Venison Fajitas
Been there twice. Stick in drive thru lane for thirty minutes both times. Finally make it to the window and get a snide apology for the long wait...and there I waited at least another five minutes for a twelve pack of tacos. I will never go back. This place is a hot mess. The inmates are running the asylum here. Corporate needs to come in and clean house or shut it down.
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Don Last Name
Thought this was fast food... waited in the drive through line for 15 minutes friday night and only managed to move 2 car spaces, ended up leaving. have only been at this location a couple of times and each time the service is very slow, food is usually cold by the time you get it and have always been greeted with a immediate apology at the window for the wait time.
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Ronnie Harris
The best 4th meal i ever had. Idk what these other people were doing but my nacho bell grande always has way more topping than chips, i have to use chips from home to finish with. Tacos filled stuffed to the max. People are great at service to. Judge it for yourself but i have never been disappointed! Best TB EVER
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Dylan Olson
This location has been extremely slow for years and consistently makes mistakes on orders. I have had to wait in the drive through for 30 minutes on multiple occasions when I was the fifth car in line. All in all, this location should be avoided. There are better food options near it.
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Debi Spaulding
I ordered 2 blt sliders got 2 things filled with meat n cheese with a sprinkle of tomato and lettuce no bacon what so ever...couldnt eat them,as they were disgusting...would it really be that hard to make what someone asks for..
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David Kelly
Slow drive thru service causing long lines and they mess up 9 orders out of 10 consistently. When you let them know, its suddenly your fault for the wrong food. A salad is not a burrito and a Chalupa is not a burrito either!
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Heaven-Leigh Hyvonen
Its rare that I go here and Im not waiting for 25+ minutes in the drive thru, with less than 2 cars ahead of me. If any. I dont know why I keep going back. Maybe the hope that it wont be so long this time?
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Scott Reed
Obscenely slow drive-thru. Give yourself at least half an hour if you must visit at night. Its consistently this bad, so management/ownership clearly does not have any interest in fixing this problem.
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A Private User
Service is lousy and manager and general manager very unfriendly and not helpful. Lost any sales from me and my family. I will take my business to Taco Bell down the road.
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Savan Patel
Horrible service. Incredibly slow. Longest line for Taco Bell I have ever seen. Need a consultant to come in and fix the efficiency and logistics problems they have
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John Keaton
They no longer sell XL drinks. Overall fast friendly service, they rarely mess up your order. Sometimes it might take awhile to get through the drive through line.
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Randy Ratliff
Although it took a couple of minutes for someone to come to the register to take my order, the staff was very friendly and the portion sizes were very good.
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Richard Smith
Terrible. They are really grinding the bottom of the barrel. I know its taco bell and u get what u pay for but this particular location is severely subpar.
MI
Michael Donegan
I have only used the drive-thru. There seems to always be a long wait but the staff are friendly. The food is so-so, sometimes its not put together well.
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Tim Murley
Nachos came flipped upside down, rest of food was covered in nacho cheese and sour cream. All of the food tasted like it sat out for hours as well.
