|Address:||41990 Ford Rd, Canton, MI 48187, USA|
|Working:||11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 12–10PM|
I am literally standing in Carvel right now waiting for my kiddos to finish their ice cream. WE WILL NEVER BE COMING BACK! I was asking my son if he wanted toppings mixed in his ice cream when the very rude gentleman stated "that is so ten years ago we are not cold stone." I was just asking my son what he wanted in his blizzard like thing not for the gentleman to perform cold stone like theatrics. I cant believe someone would speak to me like that. I seriously felt like a 4 year old being scolded. Not a nice friendly place. I know it is hard working in the customer service and I try to treat said individuals with respect because I know it is difficult. Steer clear of this and party like it is 2007 at Cold Stone I guess.
My husband & I decided to try Carvels this past weekend since we have a BOGO Sundae coupon. We wanted to upgrade one of the Sundaes and was told NO, even though we were willing to pay the difference. But thats OK.. no big deal. The Sundaes come with whipped cream and a cherry; I did not want either and asked if I could have a sprinkle of peanuts instead - again, we were told NO. No I am sorry.. just a flat out NO. Wow, what crappy customer service! We are NOT going back again.. this guy was just rude. (written by, Pam H)
LOVE, LOVE, LOVE this place! My best friend and I went in today and it became my new favorite ice cream stop! Bdubs is my favorite spot to eat, so the location is perfect! The ice cream was fabulous and the service was even better! The gentleman who helped us was so nice and funny. I never wanted to leave!
I would have perfered that the manager Gary was not a rude arrogant guy who cuts people off when speaking. I could not get a word in at all while. This manager does not respect customers. His employees had a look on their faces that said, "this happens everyday". Please remove this manger from your store.
Beautiful birthday ice cream cake with an adorable car decorated on top! A total hit with all the party guests. The nut allergy guests were able to enjoy it also! Customer service top notch. Will definitely order again!
This place is awful! It is expensive ($5.60 for a medium sundae) and the sundaes have very little taste. A strawberry shake can hardly be called a shake when over half is whipped cream. I will not be coming back again.
First time customer and it was a good experience. I ordered the cake a day ahead and it looked good. Ice cream cake had a very good taste, not to sweet but a lot of flavor. Everybody liked it. Will be back.
The wait was a bit long. I know that they have restarted the brand but there definitely are some holes especially in an area like metro Detroit that has strong home town chains.
Spent lots of money here and had one of those frequent buyer punch cards and all I got was one little tiny scoop of ice cream for the free one. What a big waste!
Delicious! Super rich and creamy ice cream with a good selection of flavor options. Outstanding milkshakes. Fabulous cakes. My family loves Carvel!
Reminded me of Stricklands Frozen Custard, the good stuff I grew up with in Akron Ohio. The staff was friendly and helpful. I will be back.
The owner was helpful and polite. We loved the service as well as our cute teddybear cake! We will be returning!!!!
It was a friendly experience followed by good service. However, the quality of ice cream was disappointing.
Tweaking T Lit
The best Ice cream I ever had I drive over 30 minutes to get it. I just wish they had more establishments.
A pretty good place not a whole lot of ice cream choices but lots of topping which of course cost extra
10 times the place Coldstone is! Better flavor, Bigger Portions, Cheaper prices.
The service is always great, very friendly and attentive. Delicious ice cream!
Great customer service, and the cake mix ice cream is my favorite!
A Private User
Better than Coldstone! Lots of "stuff" in the carvalanches too!
Love this place. Makes me feel like Im back home in New York.
Hard and soft serve ice cream. Good service and value.
Delicious ice cream and good service.
Best ice cream cakes in Canton!
Love the banana split
2 thumbs up!!