BurgerFi
| Address: | 1235 S University Ave, Ann Arbor, MI 48104, USA |
| Phone: | +1 734-929-5605 |
| Site: | order.burgerfi.com |
| Rating: | 4.1 |
| Working: | Closed Closed Closed Closed Closed Closed Closed |
Location
Photos 29
Reviews 19
YI
Yi Niu
Well, I have to say, the food is great, but Im not going again because of the poor services. Some time last week, I went to this BurgerFi store, when there were only two machines operated and the flocktag thing on one of the machines was not working. So I was told to wait for the other machine and his manager would take care of my flocktag. Right after the customers on the other machine were done with their orders, the manager took his time making one frosty after another one even without letting me how long he wanted me to wait before placing my order. I waited for minutes with no care and I was hungry, so I left. Some time this week I went again to get my last prepaid burger. The server seemed so careless so he didnt hear that it was a carry-out. Later, when I thanked another server for bringing me a box and a bag, she just turned around without saying anything. Okay, so much for bad experiences. Im not going to this store again, unless there is a compelling reason.
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Ali Omar
(P.S, I am bot racist ) Food is fresh snd very good. The asian lady there has 0 customer service. My first visit, I inquired about turkey burgers, which they dont have. She rudely told me they dont make them. And that was it. No, "Sorry, but thank you for coming in". I akwardly walked away. Second visit, I was greeted by a bicer person. But the asian lady called me for my food. I smiled and said thank you. She said nothing at all, and walked away as soon as I picked up my food. I will never eat here again. She is the rudest person I have ever met at a burger restaurant. If she is the manager, I recommend she sticks to management, and off the front line with customers because she is terrible at it.
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Rebecca Preib
The food at BurgerFi is good, but the service isnt. There was one day where they had all of the chairs up on the tables, but I really wanted a burger so I thought maybe they were only doing take-out orders (it was 10:40pm and they werent supposed to close until 11pm). I walked up to the counter to place my order and the cashier seemed surprised to see me (as if they had forgotten to lock the door). I asked if I could get a BurgerFi cheeseburger but the cashier told me they were closed. I asked why they were closed when the sign says theyre open until 11pm. The cashier got really angry, but said she would take my order anyways. After her rude attitude I decided to just leave instead.
MI
Miranda Librojo
Ive been here a few times, and the food is always pretty good. I dont waste my time with substandard fries, but these are good, perfectly cooked and plentiful. (Seriously, the regular size fry is huge.) The burger is on the smaller end for the price, but Ive not had a bad tasting one yet. Ive not had any issue with the service, but my experiences are always during lunch hours. I will probably return, but not too often due to the size of the meal for the price. But at least its high quality food.
JU
Julia Braid
Now that 5 Guys is gone, these are my favorite burgers on campus. Ive never been disappointed by a Burgerfi burger. Good variety of options, REALLY good tasting ingredients, and all of that. The fries are also decent, which is refreshing, and they really do give you a lot. The service can get kinda slow, though. Ive never hit a 40 minute waiting time, but Ive had 15-20 minute waits before. (Maybe theyre understaffed?) It can also get kind of loud during peak hours.
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Anna Do
Twice Ive gotten just milkshakes here and I waited at least 40 mins both times and it wasnt very busy. Their burgers are pretty tasty but theyre small and expensive, whereas Charleys is just down the road and has big $4 burgers with lots fries on thursdays. I like the fries and the different toppings you can have on it, but again, i dont like the wait. If you have time and money, I guess this place is okay.
AN
Andrew Ma
Burger and fries were okay. Service was horrible. Took 10 mins to take my order because the cashier would attend to other needs in the middle of my order. After I finished my order, I was told that I would only have to wait 6-8 minutes for my order. It ended up taking over 20 minutes...and judging from other reviews of this place, bad service is not to be unexpected.
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Harry Anderson, III
PERMANENTLY CLOSED (4/2/2017): Today was dollar hotdog day, for the opening of baseball season. Upon arriving at this location, there were signs on the doors indicating that they have closed permanently. Kind of sad, as this was our go to location for their vegetarian burgers, and their Parmesan fries. This was really a five star location.
DA
David Sims
Spent $80 for a takeout order with grubhub. Burgers were ordered medium, received them byeond well done. 3 orders of fries that were supposed to be seasoned were not. Forgot a float. Burgers were bland, didnt taste that great. Could of went to wendys and got the same quality meal. Overall, very dissapointed.
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Roman Headphones
Kids loved it! Quinoa burger was amazing! Husband loved it! A little pricy but thats because i didnt notice they had a kids menu until after we ordered. Was there a wait? Yes BUT i have no problem with waiting for freshly cooked food. Only real complaint is i wish there was one in Toledo, Ohio.
XA
Xavier Choudhury
They have really good burgers! I ordered small fries too expecting to get just a little, but I got a lot more. The small tray was overfilling with fries! My only complaint would be that its a little expensive (I spent about $11 for a burger and fries), but its totally worth it.
AN
Anthony Oliver
I havent had the burgers but people I have been with have and say they are good. Ive gotten the Chicago style hot dog every time Ive gone and they are very good. They also serve beer which is cool. And you can bring over to world of beer across the street which is a plus.
MI
Mike Smith
I had burgerfi cheeseburger with order of fries and chocolate shake. Burger was assembled fine but was bit greasy. Flavor was resembling Wendys patties. Overall burger itself was over priced. One time eat.
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james skrocki
Berger was great, got tje duoble bacon with fi sause and split a med fry with my gf. They then handed out free custeted to everyone which was on point. Its not the fasest service but worth the wait.
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Nurseit Niyazbekov
I think Ive eaten so many burgers that cant tell good from better ones ))) this place is very friendly. Especially bartender Jeremy! Beer selection not bad and had nice chat. Good luck.
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Gary Marple
Foods pretty good. Service is very slow. I ordered a milk shake and somehow it took them 30 minutes to make it. They werent very busy either. Ill definitely try somewhere else next time.
DA
Dami Ikwe
The burgers are way to small for my liking and kinda a wait but the fries and secret fries selection are great and the shakes and drinks are amazing. Id come back for solely those
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Sherry Green
Pricy, but the All Day Breakfast Burger is worth it! The order of fries is huge and the aioli is delicious. Be prepared to wait though, especially if you order a shake/concrete.
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Dee Glover
Drove from Toledo in search of a good burger. Burger was pretty good. Fresh condiments, fresh cut fries as well. Burgers are definitely small for the price theyre set at.
