Address: | 456 Grove St, Worcester, MA 01605, USA |
Phone: | +1 508-853-9066 |
Site: | restaurantpizzaworks.com |
Rating: | 3.2 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM |
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Tanja Hayward
What a jerk! I have ordered many times from Pizza Works with my staff and the key is do "pick up" because delivery takes forever. However, the last time, my entire salad was completely wilted. I called them up and they said they would comp me a salad for the next time. We offered to bring the salad to show them how bad it was---clearly, nothing they would want to serve to the public. They said not to bring it, but they would give us a free salad with the next order as we have ordered from my office MANY times. So, today is our next order and the owners son, who is also an owner, would not honor their word. We even said "so you are not going to honor your word". They started telling us how many salads they serve a day and sometimes they get wilted. We again reminded them that they said they would comp the salad. He refused and just apologized. For a 9.00 salad? Really? What kind of business does that? My staff and I will NEVER order from this place again and I will make sure to tell everyone I know. In fact, this is probably the first review--be it a bad one--that Ive ever bothered to get online and post.
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Lisa Spokis
These people know NOTHING about customer service. Delivery took over an hour and a half, more than once. The 1st time the owner called to say they didnt get my online order. Still paid full price. Tried the wings & they were not edable. They were ridiculously over cooked & very small. Ordered a pastrami sub & because it took an hour & a half to be delivered it was so dry, I couldnt eat it. The last 2 times we ordered pizza it was bad. They never offer to take it off the bill. When the delivery driver FINALLY comes, I asked him why it took so long & hes like "oh, I went to the wrong address". No sorry for the wait, EVER!!! The owners need to learn how to run a business. I was a loyal customer and they definitely lost my business and I will be telling people not to go there.
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Hollie Hammouda
My husband was pumped for the fresh calmari thats on the menu. It was tasteless and definitely not fresh. The cook made it clear it was fresh from the bag (which we knew because there was a peice of BREADED PLASTIC BAG ON HIS DISH.) Its processed elsewhere, frozen, and shipped to the restaurant. Then they just bread it and cook it with no seasoning. News flash: thats not fresh food! The clams, scallops and haddock are actually fresh delivered but of course the fish guy was running late so there was no haddock. our waitress took care of us, but overall our family was not very impressed by the overall quality of the food we all got.
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Jim Delage
Plain pizza was well a plain pizza, Meatlovers pizza was bland , sauce has no effort in it, chicken should have been under other meats or some of the almost not there cheese so it didnt dry out during cooking. We also ordered 2 slices of cheesecake with deceptive advertised strawberry topping what a mistake someone, took 2 slices of low grade cheesecake and topped it with strawberry flavored syrup that was disgusting. ANYWHERE you order Cheesecake with strawberry it has STRAWBERRIES my fault for not reading the deceptive wording. Wasted 25 dollars like buying scratch tickets
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Pat Green
Either somebody is paying these people to leave 5 Star reviews or they have very low expectations for what good food is. We went with three other couples all eight people got different dishes we all sampled each others dishes and we all came to the conclusion that the only good thing on the menu is the clams. As of now I will only be going back for the clams. The young lady that waited on us seem like she was new at it I dont know if she was but she wasnt exactly on the ball. So much for all the good customer service comments. For what its worth the place was clean.
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D S
Im honestly in shock about the customer service comments, Im a stickler for customer service and I will say they always treat me fairly and honor what I say... Whether its a complaint on food or delivery they always offer to resolve the matter immediately and are extremely apologetic... I love the food its always done with care, and you can taste that they genuinely love what they do, I give four stars only because sometimes the wait kills me, but my food always comes hot and fresh...
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Deniz Pelevan
Ordered delivery for their steak tips. It arrived over an hour later. The steak was cold and over cooked. Called to complain and the first person hung up on me. The second time I called the person did express an apology but said she couldnt do anything about it. How about use some common sense and deliver another one or offer my money back. Ill never go back again, they probably will fall victim to the economy with service like that anyways.
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Andrew Brown
Worked here. No paperwork. Only pay delivery drivers in tips. Bread is stored outside in containers. All food sits and wait to be reheated. Pizza trays are wiped with a dirty towel and scraped with an old putty knife. Nobody wears gloves in the kitchen. Nobody mops the floors. Never giving them my business again. Stay far away.
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Bri Cloutier
I called to order a sandwich and they are really rude. When I got there they continued to be rude and very expensive. My sandwich was made wrong and was mostly mayonnaise and the small amount of chicken that was there was rubbery and hard to chew. Disappointed.
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Andree Pop
Excellent food, very tasty and good portion size. The place has nice and warm welcoming feeling and the staff knows what to suggest as the daily best meal. They become my favorite place to eat when in trips in Worcester. Give it a try, you will leave happy!
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Maynard T
Great pizza. Big difference in quality from 12 years ago when I first ate there. Clean dine in area. I always get "The Works". I travel from Clinton to Worcester just to get it. Better than Competitors. Prices are a little expensive, big menu.
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The A Team
Delicious! Try the buffalo chicken pizza. Heather is an a great server. She really knows the menu and always remembers us. You want quick pizza that tastes like home? Go visit Heather, shell make sure your drinks are cold and your pizza is hot!
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Heather Nicole
Ive been going to this place for a long time, lunch and dinner. The food is great, the service is out of this world. This place is so comfortable and clean, which is hard to find now a days. CHECK IT OUT, you wont be dissapointed!
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Sean Carroll
The Spiro Family has an amazing gem here! The variety and quality of food is far better than most upscale restaurants. This is far from a pizza joint, it is a restaurant with great food and super service with budget prices.
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jeffrey torres
Close to lots of events. Great seafood appetizers and entrees. The bar is always packed at happy hour for special drink prices. Try their French martini - its great!
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Leah vasiliadis
I go to FGMS and the owner locks us out and yells at us for laughing even though we want to pay for food because we were hungry we were the only "customers" there