Burger King
| Address: | 983 Riverdale St, West Springfield, MA 01089, USA |
| Phone: | +1 413-737-1343 |
| Site: | bk.com |
| Rating: | 2.4 |
| Working: | 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM |
Location
Photos 73
Reviews 22
A
A Private User
The service here was okay. The food meets the Burger King standard of uniformity, every Burger King burger tastes the same wherever you go and this restaurant is no different. The fries were above average. However the drive thru money taker swiped my card, sat it down beside the card swipe machine and then started quickly entering data into her cell phone. At the next window I asked for a manager and expressed concerned and asked that my info be noted because either she was texting furiously or was copying down my card number. The manager did make a copy of the receipt but was dismissive asked for now info and acted annoyed that I was holding up drive thru. Because I wasnt sure of what the young lady had been doing with my card I called my bank immediately to report a possible compromise. They blocked the number and issued me another card. I called back to BK because the manager did not even ask for my information and was treated very curtly. "I talked her about not using her cellphone when she takes money" and thats it. No apology, no sympathy, no sincere acknowlegement of how failure to follow basic security procedures at BK may severely inconvenience or concern others, not even a promise to bring it up to other cashiers. Very rude and inept management there and is reflected in liberties taken by staff. If you must go there, pay cash. If you must use your card keep your eye on it at all times.
PA
Patrick Higgins
This owner is the worst Burger King Franchisee in the Country. He thinks that it is alright to rip people off, for example overcharging if you only want one ingredient on your breakfast sandwich. The ring it up as "no egg/no cheese" so they can charge you full price. His name is Erick Cromwell and is a real dickhead. He thinks that HE can do things HIS WAY since he owns several Burger Kings and KFC.s No Double hamburger combos, so he can charge you more to not have cheese on your sandiwch. Employees have very poor food safety practices here, they never wash their hands, only change their gloves. Stay away from his stores or you will be either ripped off or poisoned.
JA
James Matou
Absolutely horrible I greeter the cashier she didnt bother to say anything to me but take my order gave her my money she didnt even say thank you or nothing just handed me my receipt got my meal which was a breakfast sandwich biscuit was extremely chewy like gum and hard cheese wasnt melted at all and the egg was hard as well sausage barely had taste never again will I come here
DA
David Swisher
Ordered a medium chicken sandwich meal, was in a hurry to get to a work call back at my hotel so I didnt check the bag. Got back to my hotel across the street had an ice cold whopper and small fries. Most apathetic worker Ive ever seen in any job. Sandwich was ready right away. I think they just went back grabbed whatever sandwich was sitting there and threw it in the bag
A
A Private User
The bathroom was horrible and the quality and portion sucked. Fortunately the service was "ok". Youd be better off at a different burger king, or a different fast food resturant, or heck, a real resturant. It grossed me out so much Ill take my business somewhere else, and I strongly reccomend everyone else to do the same.
MA
Masonrivera77
Worst burger king ive been too. Theres needles from drug users in the bathroom and out and around the outside of the building. Ordering food they get it wrong 75% of the time and when u get it the foods cold or bad. I had bad lettuce b4. And my buger was cold. Just terrible
KE
kenneth dillmann
Lady at the drive threw window was very rude didnt say a word.. just gave me dirty looks and grunted.. and when I asked politely for some ketchup she practically threw it threw my car window and then slammed the drive thrue window closed..
JI
Jim Boisvere
I find it hard to believe that a restaurant chain like Burger King has made their slogan have it your way and charge you $0.49 for mayonnaise just lost a customer here!!
DA
Daniel Ashton
Came here with my dad they were nice but they didnt have their drinks stocked didnt have maple syrup for the Frenchtoaststicks and didnt have bagles either
AL
Alex Lane
This burger king does not do lunch during breakfast hours. Never have a reason to go back if I cant get onion rings at 7 am.
IS
Ismael J Cintron
Its ok. The place was clean and have low waiting times to order. The staff attention could have been better though.
DA
Daryn Sampson
Horrible service. I been to more than a few bad burger kings. This one is in the top 5.
TI
Tina Zwolenski
New chicken sandwich was delicious and the customer service were nice and friendly.
TO
Tone Low
West Springfield mass bk sucks. They false advertise and sell un fresh food. Period
VL
Vladimir Romanov
Other than the place couldve been a little cleaner, I didnt have any problems.
A
A Private User
Service was good, conditions of the bathrooms were very, very poor.
MA
Mary Brennan
Dirty dirty dirty 4 out of 5 burgers done wrong. Rude
DO
Dominic Rivera
The whooper was hard and dry barely no lettuce
AN
Angel Rivera
Use the BK mobile app. Youll save a lot.
MI
Michael Beninato
Not fresh, poor service.
C
C Farrar
Inadequate bathrooms.
ER
Erika Brown
Terrible service.
