Address: | 2303 N Rolling Rd, Windsor Mill, MD 21244, USA |
Phone: | +1 410-265-7766 |
Site: | pizzahut.com |
Rating: | 2.5 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
VA
valencia hargrave
I went two nights in a row. The first night the young crew was so professional, KNOWLEDGEABLE, neat in appearance and the food was excellent and made exactly to my specifications. I went the next night after trying to place an online order, I phoned the order in a was told to bring the receipt in from last night and the coupon would be honored. I got there and got a rude awakening. It was like the Clueless Crew was on duty that night, including the manager. They thought I was that stupid when the back of the receipt said take the survey WITHIN 7 days and receive ten dollars off my online purchase of twenty dollars or more. They actually tried to tell me that Pizza Hut Corporate would send me a coupon after seven days, then she said oh they send it to your email. And this was confirmed by the manager Naeka. My order was messed up also and Naeka really thought I was that stupid to where I could not tell the difference between the taste of the sauce that I usually order. She tried to justify everything but her ignorance of product and promotional knowledge. She was nice but needs to be trained or retrained.
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Rushi Patel
I hated this place because I had an order of 5 veggie lovers without black olives or mushrooms on all of them but instead for some reason they put black olives one of the pizzas and also I got a bad service because the lady that was taking our order was rude because we ordered a big order of pizza and breadsticks. After that I left to my store and gave my employees some pizza and in the afternoon they all fell sick so thats when I took this matter seriously so when I went back to the hut I talked to the manager and he was like we used the same sauce, dough and everything else on the other customers pizzas and no one else complained so the manager didnt even care so then I told him that if I complain to the health department they will shut you down.
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Jeanne Bikoi
This pizza hut is horrible. Customer service does not even deserve one star if I could give them a -4 star rating thats what they would get. I initially called in my order and a hour later I call back to see if it was en route. The manager has the nerves to tell me I called in to cancel my order and they even made some fabricated story about how I said I was going to work. The manager just sat on the phone not even trying to resolve the issue but if she had any sense of logical thinking she would have been like "hmm if she called to cancel why would she call back to see if its en route" so not only should she work on her cognitive thinking skills she needs to train and manage her employees better. Damn shame.
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Haanan Robertson
Customer service is severely lacking at this particular pizza hut. Staff is disorganized and will leave take to go food sitting in their shelves unless you go up and ask for it. One would think that they would call out the names of those who ordered in store when their food is ready but never mind. Also as I was waiting for my food this lady was yelling at the staff because she ordered her food at 9 but had to wait an hour, and when her food was done it was burnt. So they had to do a redo and give her the food for free. ANYWAYS what I can say is that their food here is really good. And I would have given them 4 stars if the service wasnt 1 star.
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TAVON WILSON
My experience at Pizza Hut in Dogwood Station, IA the worst Ive ever been to, the service was terrible, the crew was unprofessional, immature, and very childish, my family and I received lukewarm pizza, we asked to speak to the manager and one of the staff members said its not her problem, while the other female didnt have a clue of what she was doing, the pizza made my girlfriend sick to the point she excused herself from the table and ran to the bathroom, all I know is that we will never come to this Pizza Hut again
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Lena Justin
Corporate I hope youre reading this because this location is going down really fast with all the rude kids you have working there who see many customers waiting for orders but stand around and move very slow. My order was late and cold. I do not know where the guy with the bright red hair went but when he ran that kitchen my order was always on time and the service was great. Ill return in a few months to see if things improve. Till then I will go to the one close to my job.
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A Private User
Worst service Ive ever experienced in my life. I ordered a pizza at 5:45. my fiance arrives to pick up the pizza at 5:05. They do not acknowledge that she is there until around 6:30, when they at the same time called me to tell us both that they had ran out of that particular pizza that I ordered. You dont wait until a customer drives to your store and waits for 20 minutes before telling them that they wasted their time.
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Wifredo Zamora
Service was very poor, tried to call ahead but the crew placed me on hold several times so much that I reached destination (their facility) and I ended up ordering in the restaurant. Changed my mind from carry out to dine in and the crew asked me and my companion to leave just because we had the carry out bowls. Service was 1/10. No manager available and no communication between staff at all.
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Lisa Bacon
I would not recommend that you order delivery from here it took over an hour for the delivery person to get to my house and his excuse was that he had other orders to deliver and they still expected me to pay for it. I called the store about 15 minutes after the posted delivery time online and they said the delivery guy was on the way and he didnt get here until an hour later.
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Tracey Mack
I went into this location to order a salad and they were out of all salads; they did not have any lettuce. Decided to get a pizza and they were unable to make a thin crust but asked what kind of crust I wanted. Why ask and inform what you were out of?? The staff members acted as high school children but appeared as young adults. This is a business act like one!!!!
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Lucy Hardwick
Horrible customer service. Called to order a pizza and when I was done telling the lady my order and address she said "thats all?" I said yes and she hung up in my face. Didnt ask how I was paying or anything. What if I only had a card and didnt even get to tell the lady my card info? HORRIBLE CUSTOMER SERVICE NEVER ORDERING HERE AGAIN. Horrible food too!
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K Ro
We have tried and tried to give this place a chance. It is consistently terrible. Between the employees hanging out and laughing while customers pile up. Or waiting 1 hour for a simple pepperoni pizza. 1 hour.... I would legitimately be embarrassed to run a place like this. Sad. DO NOT COME HERE
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Jemel thompson
Most of the time service and food is GREAT!....but there have been a couple of times where the employees are unprofessional..just a couple of times. Whom every is hiring at this location should pop up for visit(unannounced).