Pizza Hut
| Address: | 12200 Central Ave, Mitchellville, MD 20721, USA |
| Phone: | +1 301-218-8297 |
| Site: | pizzahut.com |
| Rating: | 2 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 53
Reviews 9
LE
Lesley Paugh
So let me explain why Im never eating Pizza Hut again , they always tell you black people dont respect black people smh yesterday I ordered something that was 15 the driver which was a female forgot my drink it wasnt a issue I gave her 20 she said she would be back in 7 min I didnt ask for my 4 and change back so the unprofessional side of her kicked in and didnt even offered to give me my change she came back 20 min later gave me my drink and tried to leave when I said where you going she said what do you mean you already paid thats when I knew I wouldnt be eating there again but listen to this she said she already gave the boss the money I said why would you do that I didnt tell you keep my change nor did you offer to give it back thats unprofessional for one I shouldnt even be conversing with her she came to bring my food thats it so the worst part was when she said hold on let me go to my car and give you this 4 at that moment again I knew never to eat there and get this my order was a free pizza because they messed up my previous order which took 2 hours to deliver when I live walking distance I can go on in detail but Ill be calling corporate because the manager at that location which is another female ( older ) keeps hanging up on me lesson learned
BI
BIG O
Was one of the best pizza places in the area hands down. Had to come back and change my review. The new manager who is a teenager in the body of a middle aged woman has taken this place down into the gutter. She drove away all the dependable older drivers who made on time delivery a possibility and most of the best workers in the store she didnt want there because shes the kind of power hungry stooge who wants little children to work for her so she can tell them all what to do and feel like shes doing her job because of that meanwhile the people she drove out didnt need to be told what to do because they knew the business better then her at this store. Shes arrogant, low class, disrespectful to people in general, and not exactly the sharpest knife in the drawer. Pizza hut will not pay its best workers what they deserve so they do not get quality production from the best people. Area managers and store managers for this area also have performed poorly in the past and there has been a carousel for these positions.
A
A Private User
Dont call in for pizza here the manger Ms. Melissa have no respect for the customer that bring her business. If you do, make sure you ask for the condiments along with your pizza otherwise, you will get just a cold pizza in A box. I also, complained because the driver should not be demanding a tip. You would think the manager would try to please the customer, no way, she spoke up for the rude driver. And said, we (the customers) never give their drivers tips even when she drives sometimes they dont give her a tip. Sometimes people may not have the tip and the next person they go to may give them a big tip. Blessings come from above. Some may have and others dont. But, I dont think you should be asking people for a tip. At 3:00PM I called, she said, the driver would bring the condiments to me that he was on his way out for another deliver. It is now 5:02PM I guess they never made it out of the store! POOR POOR REALLY POOR CUSTOMER SERVICE!!
ZA
Zane Strebor
There pizzas are okay and they have good prices but the last two times that I was in there, there was drama. First, a little girl was going off because she had been waiting an hour for her pizza that she had called in. She was told 15 minutes and had been there for quite some time. The last time that I was in there, a woman was demanding her money back because the person at the counter had taken her money and then fixed her food without washing his hands first. She looked at me like I should not get my pizza but what concerned me even more than that was the fact that they had a huge rat feeding trap right under the preparation table. It is one thing to have rat traps outside the buildings but to have one right under where the food is prepared tells me that they have a serious rodent issue near the front of their store. Have not been back and will not go back.
LI
Lisa Kosh
I agree. I just left this location and they need new management that knows how to provide exceptional customer service. I ordered a spinach and tomato pizza not realizing they just slap the spinach on top once it comes out of the oven. The pizza did not look appetizing and tasted worse ... I added parmesan cheese but it didnt help. I think the spinach cooked under the cheese and adding basil will be the finishing touch to make it delicious looking and tasting. Also I had a little trouble finding the place so my pizza had cooled off when I arrived. I politely asked them if they would warm it up or make it over. I overheard one of the workers complaining to another about my request...that location just lost another customer!
MA
malik lee
These Workers must have a mental illness this has been the worst service I have ever gotten I called them at 6pm they told me they will come in 40mins 2 hours later I call and they tell me its an takeout order??? Than they tell me they switched it to delivery then another 2 hours past I call them they say its still on take out and someone says there manager told them they cant switch it so they canceled by order thats amazing how they dont call me about the order even though they ask for your number this service was trash dont EVER ORDER FROM THIS PLACE I guess Im making my own pizza thanks Pizza Hut.
YV
Yvette Allen
Had many okay experiences. My last was the worse. I had ordered a pizza and waited for their delivery time. I waited 15 minutes after and called to check my status. They told me my pizza had not left the facility and that they would be on their way. I asked was I being sent a fresh pizza, the young lady told me yes. I waited 45+ minutes more and called to speak to a manager. I, not knowing that the young lady I had spoken with previously was the manager had again told me that my pizza I had ordered an hour and a half before still had not left the facility. I have lost interest in this place.
MA
Marcus Tyson
Customer service in general must be hard to achieve seems like every Pizza Hut or fast food restaurant lacks basic communication skills especially this location how can a team of people working under one roof take hours to delivery food to a location less than 5min away all my family members eat here and we all have had to go thru some type of inconvenience dealing with the staff of this location wont be ordering from here anymore
JI
Jinx
Very poor service with extremely long wait times. I live fairly close to the Pizza Hut and every time I try to order ,on the phone, a man with a very thick Indian accent attempts to take my order, but gets it wrong. The staff at this location are very slow, and have a difficult time getting your order correct. The pizza here is very soft and not crunchy at all. If you ask to have your pizza cooked longer it is always soft.
