Southern Blues
| Address: | 3613 Offutt Rd, Randallstown, MD 21133, USA |
| Phone: | +1 410-521-1830 |
| Site: | southernbluesrestaurant.com |
| Rating: | 4.2 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 12–9:45PM 12–9:45PM |
Location
Photos 61
Reviews 6
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Cheryl Barton
I give 5 stars for the food but 0 stars for the customer service so thats why I give it a three. My two experiences that I"m basing my 0 stars for customer service are that a week ago I went in, purchased two dinners that totaled $17.01. I gave the cashier a $20 and she started counting out $2.99. Seeing that I gave her a penny to round it out so that she could give me back $3.00 instead of $2.99. She looked perplexed and then gave me $2.00. When I tried to explain to her that she owed me a dollar her response was the cash register had a two in the amount she owed me. I then proceed to explain not once but twice how significant the one penny was and she couldnt grasp it. Now the line is growing longer and she still hasnt given me the extra dollar she owes me because she couldnt see how the penny added to $2.99 added up to $3.00. After a few grunts from tired customers, she gave me the dollar still not sure of how that added up. The school system is clearly failing our people. She looked to be about 20 years old. Shameful. Today I asked about a stewed half chicken dinner . the cashier said yes we sell that so I ordered it. When my order was ready another person came up and said they did it for me this time but they wont do it again. I said do what? She said we dont sell half stewed chicken dinners and she again said but they did it for me this time but they wont do it again and then she said okay? As if she were doing me a favor. Southern Blues you did not do me a favor. Instead of acting like you are doing something special as if I asked you to, you should probably spend your time educating and training your staff on what you do and DO NOT sell so that if someone asks for something and you dont have it, they can be told that at ordering, not chastised afterwards. Often times, good food is overshadowed by poor customer service and though I enjoy the food their, the service is not the best and a training class in "tact" and how to give 5 star customer service is needed. If you dont sell stewed half chicken but stewed legs and stewed breasts then that should be mentioned during the ordering process and not make it seem like the customer did something wrong. Contrary to what was thought to be the case, I did not ask for any special accommodation. I would have gladly ordered something else.
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Briana Jones
I have been to Southern Blues twice and the food is great, but they lack poor customer service from what I have experienced personally. I just went today and the girl named Cashi (name on the recepit) who rung me up at the register was unprofessional, had a poor attitude, and it was just bad customer service overall. She didnt greet me at all, she just looked at me. After I said, "I would like for 4 wings", she goes, "Okay" with an attitude and a rude expression on her face. So I continue to finish my order up, by telling her the sides I wanted. She rung my order up and it came to $17.00 and some change. As I am looking at the receipt after she rung me up, she charged me for 5 wings with a dinner roll meal. In my head I am thinking thats not what I asked her or ordered. After I left the register, I went back and I told her thats not what I ordered, she was like, "I am saving you money, it would have been the same price if I charged you for four wings(She wasnt saving me any money)." Regardless, she should have asked me if thats what I wanted before she swiped my card and told me how she was saving me money, not just go ahead swipe my card. As the other girl put my food I ordered on the table, I looked inside the bag and their was a dinner roll in the bag and I didnt ask for a dinner roll. She should have asked me if I wanted cornbread or a dinner roll from the beginning when she was taking my order. So I told my boyfriend to look at my receipt because it said "dinner roll" and he was like, "Did she ask you what you wanted?" I said, "No, she didnt ask me anything", so she gets all loud and goes, "Whats wrong, Whats wrong?" all loud and rude. First of all, I am the customer and you do not talk to a customer like that and you dont present yourself as employee in a place of business like she protrayed. So my boyfriend said, "Did you put her cornbread in the bag because that is what she wanted?" She goes, "I got it, I got." If she would have spoke and asked me what I wanted, then she wouldnt have had to tell the girl to put corn bread in my bag after the fact. Ill be calling the manager on Monday because you can have great food, but poor customer service is not right in any business and it should be addressed. I will no longer be going back after my experience to Southern Blues.
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Tayy The Man
The food is good such as the Whiting dinner which has a good seasoned taste to it. Side orders and desserts are ok. Yes sometimes Southern Blues can be busy when calling in your order with the words "Southern Blues please hold"..Im like wow theyre busy but they get back to you. Busy on Sundays with full of church members getting something to eat. They need to have at least two people at the register since they have two computers at the counter instead of the one guy taking all the orders. But, make sure you check your bag before leaving the store! Sometimes it can be lacky if one of your items isnt in the bag.
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Lucky Weaver
Southern Blues is a great restaurant for real southern food in the Baltimore County area. Its a small place with great taste. Some of the food is prepared on spot so be prepared to wait. The place is set up like a bar so not much seating for large groups of you want to dine in. (All bar stools and tables) Great art work of famous blues players break up the royal blue of the walls. I had a good time here. Really enjoyed the portions. I had the BBQ BREAST dinner with collard greens and mac & cheese. Check it out if you in the area and in the mood for some good collard greens!
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lady O
The Food and staff was great!!! I will be returning. I had 6 wings and 2 sides. The chicken really tasted like home cooking. My two side was sting beans and mac and cheese. The string beans was perfect!!! Just like your grandma used to cook them in the kitchen!!! The mac and cheese was so good!! Cooked perfect with the right amount of cheese. My dinner was beyond great!!! I also tried a piece of chocolate cake for dessert. That was also delicious!!! Definitely worth the money!!!
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Tasia Randall
Came to the new location on harford road two days in a row and was turned down. The first time I was told the had an electricity issue yet people was sitting inside with bags of food. Today I went and was told that I had to call in and place and order or I wouldnt be served. TERRIBLE SERVICE. For this to be the second day that this location has been open I would not recommend this and I will not be coming back.
