Bob Evans

Reviews 4

MD

mdteletom 1

This place proves the old adage wrong, if the lots full and the restaurant is full, it must be a good place. My review is mainly about the service, which was exceptionally poor, and not so much on the food which wasnt terrible, for breakfast food. My family and I asked for a table of 5, which must have thrown everyone off because we had to wait for 2 adjacent tables to clear before being seated. We were seated in a corner, given 2 place mats and no utensils. We got our beverage orders in and our food order in shortly after, all straightforward menu items from the breakfast menu. So far so good. Then we waited, and waited and waited. My wife and I got a coffee refill and my kids got their milk refilled and we nursed the second round so we had something to wash our food down with. This is probably the first place Ive gone to for breakfast where I got my coffee refilled before the food arrived. After close to an hour after walking in and about 45 minutes after getting our orders in, and about 5 minutes before we were going to walk out, the food came, and still no utensils, which I had to flag down the server and ask her for them before she left after bringing us our food. Like I said, the food was edible, nothing to write home about. While waiting for our food I noticed some things screwy about the way this restaurant was run. There was one, I guess busgirl is the best way to describe her as she was helping clean off the tables and then getting them ready for the next guests. When she set up a table she would put only 2 place mats on it, not matter the size, even if the table held 4 people. And she didnt put utensils on the table, so I dont know what the point was for her setting up the tables to begin with. Most eateries set the tables for the amount of people it holds and if 3 people are seated at a table that holds 4 the hostess takes away the fourth setting. Not here. The second thing I noticed was they were overstaffed in servers with each one working 3 or 4 tables. My guess is the manager heard the complaints about slow service and figured it would speed things up to have more servers. Wrong. The delay here is they dont get the food out of the kitchen in a timely manner and arent turning the tables over no matter how many servers they have. As a result the servers wait on fewer tables per shift and make fewer tips than they would if the cooks knew what they were doing. Overall, it shouldnt have taken close to an hour and a half to stop here for breakfast. Like another reviewer, I gave Bob Evans another chance last year in Ohio after a 15 year hiatus because of a poor experience. The stop in Ohio was our first in a long time, this stop will be our last.

ST

Stephen

My family enjoyed a meal at the Bob Evans #329 in Laurel, Maryland. My servers name was Sean N. and he did a phenomenal job ensuring my family received the BEST possible service and experience on a busy Easter Sunday afternoon. He was prompt to take our order, he offered recommendations based on the menu specialties, and he was courteous and professional during our entire dining experience. I cannot think of a better dine in experience. I would also like to mention I saw this young man catering to his other tables as well, and they appeared to receive the same high quality of service as my family. Sean N. represents Bob Evans hospitable staff with the utmost proficiency. I spoke to the manager about this young man and she agreed, "Sean is professional." I hope this reaches the Bob Evans Headquarters in New Albany, OH, Mr. Steven A. Davis, because Sean N. displayed the potential and attributes of a future leader in this corporation. He did this by demonstrating his commitment to high quality customer service and served us with poise. I look forward to dining at the Bob Evans #329 location and telling others to do the same. It is not often a server is recognized publicly for performing well above the minimum wage requirement, but this young man warrants recognition. I believe it is because of employees like Sean N. Bob Evans was able to report an increase in net sales of $17 million over the prior year in the same quarter. If Sean N. is a reflection of Bob Evans #329 managerial staff, then by all means promote this young man and begin training him to be an assistant manager immediately. He demonstrated potential in for a higher position and the ability to build rapport, serve a quality meal efficiently, multitask successfully, and follow up with his guests tables. Sean N. exceeded the expectations of a Bob Evans server, "provide guests with the BEST hospitality and great service." I hope the next time I visit Bob Evans #329 I do not get Sean N. as a server, instead I hope he is an assistant manager or a manager-in-training. If Bob Evans can retain employees like Sean N. by promoting them from within the corporation, Bob Evans can expect to see another 5% increase in net sales by this time next year. Keep up the great work Sean N. and the Bob Evans #329 staff.

LI

Lindsay Kemmlein

I dont know. It was like eating at a crappy version of Dennys or Perkins. You dont go to places like Bob Evans looking for the meal of a lifetime, but you kind of expect mostly correct and normal paced service. Slowwwww service. It took 20 minutes for someone to come take our order. The person who took our drink order and got it wrong. (Not like ... diet coke instead of regular coke. More like coke instead of unsweetened iced tea.) Then we ordered the food and waited. That did not take too long compared to the drinks. But, they brought out the wrong side dish for my boyfriends order and neglected the sour cream that was supposed to come with my order. Was it busy? Not even. There were about 5 other tables being waited on (with 2 people per table). The food was kinda meh. Biscuits were dry but whatever. Hashbrowns were mega greasy which ... might be a normal thing somewhere? Maybe? But every other place I have ever had hashbrowns (my usual breakfast potato preference) they were crispy on top, soft in the middle, average amount of grease. I usually dont care about a mistake (... really. It is a hard job. Sometimes things happen.) but there was a mistake every step of the way through the meal. And the service was slowwwwww for a seemingly empty place.

NH

NH S

My sons 13th birthday was on Monday, July 18th. After a huge party on Saturday he just wanted breakfast on Monday. We went to Bob Evans and the service was absolutely horrible. The waitress spilled apple juice on the table, said "oops" and walked away. She didnt clean it up or anything. She just walked away. She had 2 out of 4 of our orders incorrect after she repeated everything we ordered. She was kind of argumentative stating she ordered what we asked for but the kitchen staff got it wrong. I had to ask for water, syrup, and lemons 3 times!!! After waiting 15 minutes for my order to be corrected I canceled my order and asked for the manager. The manager came over and her posture was defensive from the beginning. Instead of giving her the entire spill I simply explained how dissatisfied our experience had been. I remember when this young lady was a server and her service was extraordinary. As a manager she leaves a lot to be desired. Very disappointing. I used to LOVE this location. Ill be visiting the Columbia location moving forward.