Baltimore Coffee and Tea Co., Inc.
| Address: | 5209 Presidents Ct, Frederick, MD 21703, USA |
| Phone: | +1 301-631-0030 |
| Site: | baltcoffee.com |
| Rating: | 4.5 |
| Working: | 6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 6:30AM–6PM 7:30AM–5PM 8:30AM–4PM |
Location
Photos 100
Reviews 28
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DevilDog Doyle
Was a customer since 2008. As par for retail, employees come and go, as do managers. We have known many employees and managers in the past eight years. Each year, the level of competence drops and customer service suffers. There was recently an issue with an order. The store manager did not handle the situation, the purchase was not complete, and upon stating how upset i was for making the 40 minute drive down, an employee scoffed and turned. I asked for someone to contact at the corporate office and was told to email Lisa. I called the other locations trying to locate Lisa and was given three different places she was. I was able to find the former store manager who was promoted to a "regional regional manager," left a message, and emailed her. We eventually talked and she apologized only for the order issue and not once addressed the behaviour of the employee. Whilst the coffees and teas are great (cannot eat their food due to food allergies but am told its good), the customer service is horrible. We now place orders elsewhere.
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Kenneth Huie
Nice casual atmosphere, amazing selection of coffee, teas and related accoutrements that you may not expect; chicory, filters, coffee pot cleaners, etc. oh and a nice selection of "Good things to eat!"; bagels, salads, paninis and more... I enjoyed a nice pour over of the the baristas favourite. Staff was very helpful and kind despite the busy afternoon... Oh & one more thing, I greatly appreciated that coffee can be purchased by the 1/4 lb. if you like; a great way to sample their various blends!
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Courtney Shaw
We stopped for coffee and breakfast on our way out of DC and were very pleased. The coffee is excellent (much better than other more recognizable chains), and they had agreat tea selection too. The bagels were good and they make their own flavored cream cheeses. The women behind the counter were some of the most pleasant I have ever encountered. Definitely worth a trip if you want to be reminded that there are still people who take pride in their jobs and bringing a smile to someones face.
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A Private User
Good coffee, decent ambience and not overcrowded by kids. However, Im pretty picky, so I wasnt impressed. The problems? too little seating, no comfy seating by plug-ins for the computer (i.e., they are all tall tables that are not comfortable for very long), they dont have fair trade coffee (no, Im not kidding), its a long drive to get over hear if you live near downtown and they close too early.
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Daniel Jue
Great selection of coffee and overwhelming selections of teas. The staff is friendly, the vibe is less cookie cutter than Starbucks, and less hipster than a boutique coffee shop. The beans you choose can be ground to the particular type of coffee maker you have. They have all kinds of coffee and tea making paraphernalia. Get a free large coffee when you buy a pound of beans!
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David Chism
I give it a 3 for the taste of their drip coffee and a 5 for everything else. Staff is nice. Great place during the day to sit and read or work. Decent WIFI connection too. Coffee is bitter tasting to me. I tried it a couple times. Not impressed. I hate to say this but I prefer Starbucks drip coffee over theirs. Ill try a bag of coffee next and see if it taste fresh.
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Mimi Louden-Weaver
Love this place! My daughter and I went for Lunch and I was amazed at the variety of sandwiches they had - especially their gluten free choices. the prices of their teas and coffees were great! Much lower than the prices in local discount stores. The staff was very friendly and knowledgeable and the food was outstanding!
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Greg Vaughn
Most excellent coffee and staff. I cant say enough about the staff. Friendly without being imposing. Great place for fresh coffee. They carry a greater variety than the standard super shops. Flavored and special roasts. More choices than any other store that Ive experienced.
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Mike Herman
The coffee was good, not a big selection (2 decaf, 2 regular and a couple of flavored). They have a big selection of beans and a bunch of miscellaneous coffee related items. The breakfast sandwiches were just OK. The smoked salmon wasnt particularly fresh. Better than Starbucks.
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smithwh
I cant believe people are giving this place 4 stars and saying it sucks at the same time. My wife and I ordered frozen coffees and they gave us a lukewarm thick textured liquid that tasted like dirt. I will pay the extra premium and go to starbucks next time.
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Brad Provencher
Great selection and understanding of what they serve. Good for a quick order to go or to stop and sit awhile. I only wish it were a bit more secluded for quiet purposes, but cant blame them for the location as they stay busy. Worth the stop.
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A Private User
Very nice coffee place. Very friendly staff. A much more comfortable place than the Starbucks down the road, which is far too small. A bit odd, this place doesnt open until 9 AM on Sunday. Many people, me, want their coffee before 9AM.
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Cory Egger
Extremely impressed. First time here, and we will definitely be back. Ellen did a phenomenal job explaining everything and was very friendly and personable. If you love coffee, treat yourself to this place.
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A Private User
Stopped in today for a sandwich and coffee. The Eastern Shore Chicken salad is to die for ! Love the cranberries and walnuts. Also had a cup of Sumatra coffee, which was delicious. Very nice staff.
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Jamie Leigh Griffiths
Such a cute place and the staff is so fun and cute! Got to try some of the coffees before we decided. They have a nice food and drink menu as well as carry out coffee and teas to make at home!
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Ed Wright
Like David said, three stars on the coffee and 5 on everything else. Great place to meet and sit or read. No evening hours. Very good staff and good tea selection.
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omar gomez
If you love trying dozens and dozens of different types of coffee, this place is the spot for you. Fresh beans from all over the world with different flavors.
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Aaron Devereaux
Theres a Starbucks down the road but if you want a more grounded coffee shop experience with a wide selection, come here for better authenticity.
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Eric Bamforth
By far my favorite spot in Frederick. The sport tea they sell is amazing and they have great tea, coffee, and food selection with quick service.
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Jack Dough
This place is what a coffee shop should be. Great selection, knowledgeable and friendly staff, and plenty of seating. Beats Starfucks any day.
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kellye murphy
Service was friendly, chai wasnt particularly good, but thats personal preference. The coffee was good. Reminds me somewhat of a Starbucks.
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Bill Bromfield
Extremely wide variety of high quality coffees including excellent water processed decafs. My top choice for coffee by the bag or cup.
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Tatiana Harris
Love this place great food and coffee, they let u sample a few of the coffees and their ice tea packets for pitchers are the best.
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Peter Wolff
Good food. All the coffee, regardless of roast or flavoring, has a very similar flavor that is distinct to this brand of coffee.
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Brad Zimms
Nice and clean, good food and coffee. HUGE selection of beans. Employees are all very helpful and friendly. Im hooked.
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Tirth Bhatt
Best coffee place, almond coffee my favorite. Wide range of coffee and you dont be disappointed if you love coffee .
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Robert Stapf
Great selections of coffee. Fresh baked goods. Helpful and pleasant employees. Will be back again soon.
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Kevin B
A great alternative to Starbucks. Staff is always friendly and helpful. Also, they are cop-friendly!
