Address: | 1021 W Madison St, Washington, IA 52353, USA |
Phone: | +1 319-653-3337 |
Rating: | 3.7 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–9PM |
BR
Brianne Banger
I reserved the party room 6 weeks in advance. I also called two times and on the afternoon of I went in to confirm the reservation. I also asked if there were any other larger parties reserved that would need to be in there also. They stated no. I also informed them that we would be meeting for a work party and do a quick meeting and go over numbers etc and that I would be shutting the doors to the room for about 20 minutes for that as to not disturb other diners. Once myself and my colleuges arrived the staff began pulling tables in the room for other diners. I told the waiter that I had called and came in three other times to confirm it would just be us in the room. As a business owner myself I wouldnt want them to lose business by us taking up half the party room but I was assured each time I called and when I came in we would be alone. 3-4 staff members at seperate times came into tell me I couldnt reserve the room to myself and that it was a misunderstanding each time I called to confirmed this. I told them that this would have been fine to know beforehand but now my event cannot be held with the room full of diners. Another staff member stated...."well we are telling you now!" I asked for the owner they said he "couldnt be reached" but I could write them a letter and they will make sure he gets it!! The staff began to sit another table in the room while there was over half the restaurant empty. Staff was purposely filling the party room rather than the rest of the restaurant. While still waiting for a couple members of our party to arrive the same rude waitress stated "are you people going to order anything because this is soliciting." She stated this in front of other customers as well. Mind you...Our party was full of female business owners and entrepreneurs set on a celebration of our year successes and were excited about Mexican food and endless margaritas. The waiter that was assigned our table would have gone home with a fat stack of tips but the women employees were rude, disrespectful and spiteful and cheated him out of that by how they acted towards us. We decided to head next door to UNC and Nephs were they gladly served us food and kept our drinks full without discrimination or rude comments. Wont be visiting this establishment ever again. And Im fairly certain when I call the rest of the week I still wont get the owners info.
MI
michelle mcdonald
Well lets start with the 2 orders I placed on the phone....needless to say they did not get the orders correct plus the fact they did not send the entire order home with us. We dont live there so we would have had to go 20 min back to them then 20 min home. By the time all of this would have happened the food would have been cold from the point of the phone order to the time wed get to eat it would have been over 2 hrs. They only compensation they would offer is a 20 % discount on the 2nd order that would be completely cold by the time we would get to eat it. We will never eat there again . The manager blamed it on her employees. Saying that she has alot of waiters and they dont know anything and its friday night we are busy. Well so is every other resteraunt. the difference is that at other restaurants they would compensate you with something better than 5 bucks off your cold meal. My son had picked up the order and the "guy" read the entire order to him told him what the price was and handed him 2 bags. 1 was just a big bag of chips and salsa. Which by the way is so spicy you cant even eat it. So it will go to the trash. My order was Texas nachos and there was no cheese on it. Just some queso dip on the bottom of the pan. I asked for no gacamola on anything and there it was...a huge spoonful of that crap. All in all we will never order again from them. If I was an employee there Id be pretty pissed that my boss lumped my in with some idiot employee that made the mistake in the first place.
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Patty Harr
We have ate here many times ..the food and service have always been great ...tonight was awful we ordered the Texas fajitas and queso cheese dip. Lets just say the fajitas were warm- but not hot -usually its still steaming and sizzling when it arrives at the table. Also I had to get up and look for our waitress/server after waiting patiently for sometime for a refill on drinks and chips Hopefully better service next time!
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J J
With the low ratings and the fact thats Its in the middle of a small town in Iowa, I wasnt expecting too much. Its not the worst Mexican Ive had. So for what it is, its ok. The people behind us had an issue with getting the wrong order and they charged us over $11 for a kids meal?? They later fixed the price. Keep your expectations low and you will be fine.
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Charles Dunning
Would not add grilled chicken to any kids meals even for a charge. I want the food my son will eat and I am willing to pay for it. If you can not cater to the customer there is a problem.
JA
Jamie Ferski
Service is friendly, the food is bland. Unseasoned ground beef in a burrito. Taco salad was unseasoned beef iceberg lettuce, cheese, and guacamole.
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Cathy Durflinger
It smelled good but it wouldve been nice if thy had posted on their website or door that they close for a "break" in the middle of the afternoon....
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David Ochoa
Bonito popoara llegar a comer fsntastica xinuda
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Chris McClain
Its a small town restaurant and nothing more. Always served fast and good prices. I go a couple times a month.
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Courtney Lancial
No stars. Absolutely disgusted with disrespectful stuff, and wait. Didnt get our reservation as stated.
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Sofia Oyarzun
First time there and it was amazing, good food and friendly waiter I need to go back there again.
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Nichole Payne
Great place to eat, great drinks and amazing food! The Fajitas Blancas are AMAZING!
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John Goebel
Prompt service. Excellent food. Attentive and friendly staff. Highly recommend.
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Heather Wood
Pretty good for the money but no where near as good as the xtreme smokehouse.
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Tyler Lynch
Shrimp burrito is the best thing Ive ever eaten. Like for real.
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Tammy Cadena
Great food and good service. We will definitely be returning.
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Aaron Van Noy
Staff was amazing! Food was good. The salsa was not.
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paul whalen
The food is ok but the service can be very lacking.
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Ryan Roberts
Great service, friendly people and fantastic food.
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Love Of Roblox
The Food Is AWESOME But The Music Sounds Stupid.
MA
Marcus Fedler
Fast service. Clean restaurant. Good food.
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Hanna Witbeck
Bathrooms Need to be fixed. But great food!
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Troy McCarthy
Good Mexican food and atmosphere
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Debra Lueck
Nice prices on Thursday special
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Keith Becker
Great service, very good food!
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James Rawls
Best food amd service in town
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KG Wilson
Food is fresh an delicious!
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Cindy Johnson
Great food & great service!
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Tracy Ousey
Fast service and good food
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Kathy Carlson
Great food, fast service
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John Mikelson
Great food & service
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Kathleen Stein
Cosy and good food
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dak Wilson
Great food
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Richard Kleinau
Awesome