Address: | 2020 Edgewood Rd SW, Cedar Rapids, IA 52404, USA |
Phone: | +1 319-390-6995 |
Site: | buffalowildwings.com |
Rating: | 3.6 |
Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–11PM |
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dabear2354
WORST EXPERIENCE AT A RESTAURANT IVE EVER HAD!!! Says one star but doesnt do it justice. This was the worst restaurant experience Ive ever had. Ill make this short and readable so everyone can justify to take the time to look this over. First off, after we were seated it took 20 minutes for me to finally flag down a waitress to take our drink order. By that time we already knew what we wanted, so we ordered as well. I knew this experience was going to be bad from the get go, so I timed when we got our drinks (19 minutes) and food (55 minutes). We had what I would say no waiter or waitress. The girl who I flagged said it wasnt her area, but would take our order anyway. And the waiter who Im assuming was supposed to take us only brought out our food. Never once did anyone offer to bring refills or check how the food was. Which by the way was cold and they forgor half the order. After we were done eating we sat and waited. And waited........and waited, thinking someone would come grab our check, but no. I had to flag the individual who brought us our food a whoppING 35 minutes after eating. Not once did I see a manager. The entire night it was the staff over by the bar looking at a screen as if it were all their first day on the job. Only reason we went was because we had gift cards. If the meal wasnt basically free, I would have walked out after eating. Management needs to make some changes or gtfo.
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Matt Uhlman
Buffalo wild wings is one of those places thats great when youre younger as its a small step up from total fast food and requires you be seated prior to ordering, but thats where the fun ends! Theyve got decent wings, but stray from wings and fried goods and the train derails pretty quickly. Best comment from BWW remains when we asked if the chicken on my salad was grilled, the response was "Well technically yes, but its heated in a microwave." Sweet. At this location, the grilled chicken strips were attempted to be made authentic with a good burn from a hot grill, but came more charred than anything else. That said, the crispy strips were good and the onion rings solid. Good number of TVs with plenty to watch and even trivia going. Lots of bar seating too. Good beer selection and they fry things here well. If you want cheapish wings w/ sauce choices for everyone or a bucket of fried goods w/ a pitcher of PBR for a game, this is your spot. If youre looking for decent real food, youll have better luck elsewhere.
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Pamela Meier-Kraus
I would give a zero rating if possible. I called in an order of 40 boneless wings at 6:41 pm, and was told a 20 minute wait time. I arrived at 7:19 pm, and proceeded to wait until 7:42 for my order. I was given countless excuses, to they are boxing up my order (at 7:20) to there is a mix-up of your wings at 7:30, and they will be out within the minute 7:35 pm. This is the 2nd time I have had such an experience at this location, and although I decided to give a second chance, this was the second and final. The service is horrible---to the 10+ wait staff standing around doing NOTHING, to the 4 people behind the counter DOING NOTHING, to the full (6+) number of people waiting for take-out orders, to the 3 people that ordered food AFTER I ARRIVED TO PICKUP MY PHONED IN ORDER (which left with their meals before my bag was even brought out). My recommendation to everyone---order from Pizza Hut, their buffalo wings are awesome.
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Yen Tran
I ordered to go from this place today (traditional wings, extra crispy) and was late getting out from work by abou two hours. I came to the counter and was greeted by a lovely cheerful cashier. She repeated my order and was very polite. I paid and she went to the back to get my order. She returned with the manager and the manager said that my food had been sitting a while and she doesnt feel comfortable sending me off with food that wasnt exactly what I ordered (meaning it wasnt extra crispy enough, since it was sitting). She asked if I had time to wait because She could remake my order so it would be good. I asked her if she was sure and she proceeded to offer several times to remake it. This is by far, the absolute best service ever. Great personalities and extremely polite. Definitely would recommend you come here.
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danielle boston
When you run a buy one get one free deal, it would help to be prepared for a lot of people.. we waited in our booth for 90 mins for our boneless wings, potatoe wedges and a kids Mac n cheese to come out. When our order was brought out I was told my wedges were cold so they were dropping me some fresh ones in ( I would think after 90 mins they would be cold) .. so 2 hours after getting there we finally ate and left.. AND now the 2 guys that ate the wings are both home from school and work throwing up and the two of us girls that didnt are at school and work feeling fine. Not impressed this go around sorry to say
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Blake Kittrell
One of the worst dining experiences. Called and ordered, was told 30 minutes. 90 minutes later my food was done. Asked if there was any compensation for such a poor experience and told they were out of their coupons they give customers when they make a mistake. Then I gave them another chance explaining I understand mistakes happen, but as a business it is how you handle the mistakes. I was told sorry, please come again. I was one of 6 other to go orders that were this far behind. Several people left without food.
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Dwayne Fry
We go in there occasionally as we like the Parmesan garlic sauce as well as the barbecue sauces. Most of the other sauces are not that exciting. The service is spotty. Sometimes its good, sometimes not. One of the worst times was when I asked for fifteen wings and the waitress huffed and said, "they only come in snack, small, medium and large. The medium is fifteen wings, so I ordered that. I wish I had said, "fine, give me a dozen and a quarter" and really confused her.
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A Private User
Very bad customer service. Dine-in: wait is forever to get the wings and when you get them they are cold and rubbery. carry-out: order something get nothing. Ordered a dozen wings and got only 9 and no celery. Sadly found it when got home. But they are consistent, the delivery was late and wings were cold and rubbery again:-(. Called up from home what they do is put me on hold. Great. They just lost my business. Thanks for screwing my Friday night
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James Tschirgi
After we were seated it took 20 minutes for a waiter to ask what we wanted and another 20 minutes for our drinks to arrive. Our waiter was very upset with the kitchen, so the waiter seemed irritated about serving us. When our meals came they were cold and incorrect but I didnt say anything because it was minor things that were wrong and we just wanted to leave. Ive always liked Buffalo Wild Wings but I wont go back to this one.
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Zach Owens
Its kind of a crap shoot as to whether or not youll get decently quick service or slow as molasses service. Though I suppose if you go with friends and youre there for a game you might not mind, unless youre really hungry. Every other time youll begin to wonder wheres the food? Though once it gets there its always great. Great selection of tastey sauces and crispy wings. Also a nice variety of items aside from wings.