Hacienda Mexican Restaurant
| Address: | 3805 Lake City Hwy, Warsaw, IN 46580, USA |
| Phone: | +1 574-269-4711 |
| Site: | haciendafiesta.com |
| Rating: | 3.3 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 5
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Danielle Mari Filas
Hacien-dont My husband and I have driven past this place many times and decided to give it a try because it always looked crowded. Should have stayed away. We were put off when we walked in and the host told us that the "cantina" would be quieter than the restaurant. "There are kids in the restaurant." It wasnt until we sat down in the cantina that we realized she was wrong. Loud music and tvs on all around. Meh. No biggie... Then, because I was driving, my husband asked for a margarita. Our server said, "Too bad the frozen strawberry ones arent on special." My husband explained he wanted a traditional on the rocks. She asked, "What kind?" And then she got all huffy when he repeated, "Just a regular margarita." She then told him whatever the Hacienda name is for that. "Great. Ill have that." Then she asked what tequila. "Cuervo Gold." "Grand Marnier or Cointreau?" "No thanks," said my husband. This started a five minute truly bizarre exchange where she told him he HAD to have one or the other. Now, my guy was a bartender back in the day. Specialty? Margaritas. And here was this server treating him like an idiot. He finally said, "Forget it. Ill have a soda." She rolled her eyes and said, "Fine." Later she came back to say he would be able to get it however he wanted. But that she was just telling him how it would taste good. (Um ok. But isnt that for the customer to decide?) He said, "Nope. The margarita ship has sailed." That wasnt all. I ordered shrimp fajitas and he ordered steak. Our food came out... 2 orders of steak fajitas. When I explained to the new server, she told me, "No. She has 2 steak fajitas here." I explained that I havent eaten red meat for 17 years. She got huffy and said, "So youre NOT going to eat the steak?" No. Husbands steak fajitas are about 90% onion! I wish I had taken a photo of it. It was seriously like half an onion. By this time, we were giggling like fools. It was like some weird scene out of a sit com. While waiting for my correct order, we heard our server telling the bartender some story about a previous customer calling the cops on her because her service was so bad. What?! Hilarious. So maybe we just had bad luck with the service. (She really was terrible. And I wonder how much of her spit I ate.) Food was only ok. Think a lesser TGIF with a pseudo Mexican theme. Salsa was sort of sweet, not spicy, and textured like tomato paste. Everything was just blah. Overall, the experience was bad enough to turn us off of this chain for good. So, unless you want an absurd experience with blah food, go elsewhere.
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Adam Custer
Was seated well and in orderly fashion. But that was the end of the good service. Was seated with two adults and three children at one of the large round tables. When the waitress came she asked us if there was more coming and when we said their was not she sighed and said she did not know why they had put us there. When my daughter asked for a kids menu she told her she would be back. And when she came back she did not have one and when we asked she said it was on the back of the big menu. When we ordered my wife and I ordered first and then whemy daughter ordered the chickin strips, she informed us they were out. Now they just opened for the day and we were the first group seated so they should not have ran out. I said that the chicken fingers are the only thing that my children like and she said ok do we want her to put in the rest of the order. I told her not right now we have to figure out what we would be doing. She left and I asked my kids if they wanted anything else or to go somewhere elsdollar d they wanted to leave so we told the hates that came to the table. He then asked why we told him nd he said the could give us boneless wings for the kids the ahare but would have to pay extra for fries. I said i sent understand the kids meals come with fries. He said the wings did not so we qouldhaveto pay extra. When I said that it did not make since that I would have to buy extra fries when they were out of something the waitress then said in going to get the manager to handle it. The manager then said that the delivery truck was out of them or something along those lines. She then sidthe seething the other guy said about the fries and wings. I said if they were going to makeme by extra for fries because they are out if chicken fingers and make my kids share a plate when they are 7 years apart, and the waitress was rude from the start, we would just be leaving because it has now been 20 min to figure this out and I had to go to be in bed in an hour now for my night shift. She said ok and we left. I think its pretty bed to fight with a customer over 2 dollar fries.
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Cindy Shelton
With all the Mexican Restaurants in Warsaw, IN, you would think they would try to be more customer service oriented. We go to Hacienda in Warsaw mainly because we love the Table-side Guacamole. Last night we were told that they were out of avocados. What? A Mexican restaurant is out of avocados early on a Saturday evening? (6:00 PM). In place of our favorite, we were offered a small dish of guacamole that had been prepared that morning. Not even close to the table-side experience. When the manager came around to see how everything was, she was told we were upset that they were out of avocados and we could not get what we came there for - the table-side guacamole. Her response was "yeah, I dont know what happened". . Really? A good manager would have sent someone to local grocery stores to purchase all of the avocados needed for the rest of the weekend. Customer service is clearly not a priority at The Warsaw Hacienda. Unhappy longtime customers for sure.
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Ed Barcus
Terrible service, food wrong, food cold, 18 mins no contact from our server "Dakota". Told a 35 min. Wait when I counted 16 empty booths .. questioned hostess who stated "thats what my manager told me to tell people". Complained to manager who told us that our server had a table of 11 was reason for poor service...and then told my wife her chicken tacos were supposed to be cold, and that the reason the pickled onions that were supposed to be served with them werent was because they ran out earlier. And she explained that she was quoting 35 min. seating times was so the kitchen could catch up. There were literally less than 30 people in the restaurant. Waiter boasted the large $25 discount on our bill as a way of apologizing however they didnt remove the $13 meal I sent back and cancelled since it was wrong after my 50 minute wait to vet it. VERY POOR MANAGEMENT... VERY POOR SERVICE.. WILL NEVER GO BACK... STAY AWAY...SAVE YOUR MONEY.. EAT AT TACO BELL!
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Ken Swain
I spend many lunches during the work week eating soup and salad at this restaurant. I enjoy the food and the people are great. My real problem comes with the management/ownership. For over a year, every time it rains, the ceiling leaks. Two tables need to blocked near the patio exit. I am embarrassed for them but obviously they accept this problem as being a part of the everyday affairs. Fixing this issue should be their first priority not only for lost revenue but for overall looks. Public opinion and word of mouth can destroy a place if obvious issues are neglected . If something this big is being put on the back burner, what about the things the customers cant see? FIX THE ROOF! WHY DO I EVEN NEED TO SAY THESE WORDS?
