Baskin-Robbins
| Address: | 2101 Sheridan Rd, Zion, IL 60099, USA |
| Phone: | +1 847-872-2700 |
| Site: | baskinrobbins.com |
| Rating: | 2.9 |
| Working: | 4AM–11PM 4AM–11PM 4AM–11PM 4AM–11PM 4AM–11PM 4AM–11PM 4AM–11PM |
Location
Photos 3
Reviews 7
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Holly Dominguez
Went out with my husband and daughter for a Sunday drive for some ice cream. We ordered 2 scoops and a sundae with a scoop of strawberry ice cream and strawberry topping. We were handed the bag and I decided to double check the order before pulling off because this location already has a bad reputation from past visits. There was no strawberry topping on the sundae, just a scoop of ice cream covered with whip cream, so we waited till they came back to the window. When I told them it was missing the topping they said they ran out 2 days ago and forgot to tell me. So I asked the 2 girls at the window why they felt it was ok just to let me drive away without telling me and one of the workers named Julissa said in a unfriendly tone "because you went through the drive thru and I wasnt by the speaker when I found out" and when I asked her to watch her tone she proceeded to raise her voice and one of the other workers had to pull her fighting/arguing away from the window . I will not return to this location unless management, workers and possibly owner changes hands. I refuse to spend my money at a place where the customer is treated as if they are bothering the workers by placing orders. Time to start holding these businesses accountable for poor customer service and unacceptable products in exchange for our hard earned cash.
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Tyler Leonard
Whatever you do dont order a hand scoop anything. They not pack in youll end up with 50% air. I l literally had them ask me " oh you want it full" and this in a hand scoop pint. they are always low on selection.
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chris king
Worst drive thru. Super busy with no room to maneuver. Lots of poorly used space inside. Staff could use basic restaurant service classes.
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Marcus Burt
Ive only been there 3 times but I had to fight with flies all 3 times.
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Silvana Campbell
Josh was great!!!! Wonderful personality and nice service with smile.
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Crystal Cowart
Not many ice cream choices.
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Dustin Ryan
Very nice
