Olive Garden
| Address: | 800 N 8th St, West Dundee, IL 60118, USA |
| Phone: | +1 847-428-1981 |
| Site: | olivegarden.com |
| Rating: | 3.9 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 9
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PEG CICHON
HOWDY - HAPPY MOTHERS DAY - JUST WANTED TO SAY ABOUT THE PLEASANT EXPERIENCE WE HAD AT OLIVE GARDEN TODAY, MY DAUGHTER TOOK ME OUT FOR DINNER WITH MY HUSBAND AROUND 1:30PM - OUR WAITRESS WAS NICE, COURTEOUS AND HELPFUL, WE ORDERED RAVIOLI FOR MY HUSBAND AND TWO SALMON PLATES FOR MY DAUGHTER AND I, THE WAITRESS CAME BACK MANY TIMES TO TELL US THE STATUS OF OUR ORDER, WHICH WAS VERY SLOW, AFTER 25 MINUTES OF WAITING, SHE SENT THE MANAGER OVER, HE PERSONALLY SAID HE WOULD GO CHECK ON OUR ORDER, WITHIN TEN MINUTES, OUR FOOD CAME OUT, PIPING HOT AND THE SALMON WAS EXCELLENT. I WANT TO THANK OUR WAITRESS AND ALSO BOTH MANAGERS THAT MADE SURE THAT WE WERE TOTALLY HAPPY AND SATISIFED WITH OUR MEAL, IT TOOK AWHILE BUT WAS DEF. WORTH WAITING FOR. THE MANGER/S ALSO TOOK GREAT CARE OF OUR TOTAL BILL WHICH WAS JUST AWESOME- BECAUSE OF THE WAITRESS AND BOTH MANAGERS, WE WOULD DEF. GO BACK TO THIS OLIVE GARDEN, AS I BELIEVE THEY ALL CARED ABOUT THEIR CUSTOMERS AND MADE US FEEL IMPORTANT, THANKS AGAIN TO YOU ALL FOR A GREAT MEAL, GREAT SERVICE AND MAKING ME FEEL IMPORTANT ON MOTHERS DAY - PEG AND FAMILY - GOOD RUNNING OLIVE GARDEN IN WEST DUNDEE, THANKS TO THE PEOPLE THAT WORKED HARD THERE ON MOTHERS DAY !!!
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Lori Hutton
The food and drinks were fine, but the service was horribly slow and inefficient. Our server stopped by to introduce himself and offer the wine sample (which we declined) but instead of asking if we knew what we wanted to drink and taking our order then, he left. The manager (who was going around giving out his business card to everybody at every table) ended up being the one who took our drink orders when our server still hadnt come back around after a period of time. Then when our server did come back and ask us about drinks, when we told him the manager took the order, he left again instead of asking if we were ready to order our food. He did bring breadsticks right away though. And that was how the whole night went. He would stop by, ask us something and then leave without seeing if we needed something else. When we finally got our check, and we were allowed to check out on the ziosk, it turned out it wasnt the right one and our check wasnt on it, but we had to flag down our server to tell him that. Overall it was a very disappointing experience, although like I said at the beginning of the food itself was fine.
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Rehan Mohammed
I ordered to-go from here on 2 occasions, the first time the food was pretty bad, Ive had the dish i ordered plenty of times from olive garden, but usually eat in at diff locations, i had the egg plant parm, it was soggy and bland, and even the salad that came with it was really soggy, like it had been sitting in the fridge for a while, they obviously prepack the the salads and let them sit til theyre ordered, the breadsticks (2 breadsticks? lol) were cold. I thought id try again today but with a more simple common order, like cheese raviolli, again soggy.. bland and didnt taste right, the salad was a little better but you could tell it had been sitting in the fridge for a while.. the tomatoes were withered and shrinking. Im not sure if its just the togo orders theyve messing up or if the establishment in general is producing bad food. who knows. i dont think Ill come back. especially for the price.
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Lois
My sister and I had lunch to celebrate her Birthday and our experience was nothing but positive! Our waitress Sarah was very attentive and took very good care of us and when she had to leave for the day she introduced us to Jon who was taking over for her. Jon was also very pleasant and provided excellent service! The food was very good the service was excellent I would highly recommend this Olive Garden to my friends and family and any of you who look to see what the reviews say! I have to admit I had read the reviews before we went and I was a little afraid of what our experience might be and I was pleasantly surprised ! So much so that I had to tell the Manager that her employees were doing a excellent job! Usually, all they hear are negative complains and I feel the Management should know what a good job they are all doing! Go and enjoy! You wont be disappointed!
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gary plaza
We had a graduation party and I was going to make the Olive Garden salad then decided to see if I could just order it from there. Well then I saw they had catering. I ordered ALL the food (double order) for the party. It was so easy and very well put together from the time of ordering to the time of pick-up. Everything was hot and wrapped and separated and packed very well. They even include mini desserts in the packages. They even included plastic serving utensils and forks. They just started catering and this was perfect. This was one of the BEST catering weve ever had. We will definetley be using Olive Garden for any catering events in the future. Well done Olive Garden, well done!!!!!
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Scott Williams
In contrast to the reviews posted prior. I normally dont comment like this, but I felt compelled. The service was poor. The table was not clean and when they cleaned it, the wait staff simply wiped a dirty rag over the tabletop and any left over crumbs and food bits from the previous customer was brushed from the table top onto the seats. The food took a long time from when I placed my order to the time it was served (40 minutes ). When the food finally arived it was over cooked and tasted like it looked "Mucky" like paste. The best part of my dining experience was leaving the restaurant. No I would definitely not go back nor would I recommend to a friend.
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Iba Jafri
For some reason, this place is constantly busy even with its incredibly poor service and extreme long wait for food. I came here yesterday during the weekday, at 1:30 week after the lunch rush). The waitress was stumped with coverage for three tables. I had to ask her twice for water. Then remind her.to bring the salad. The mini bowl of pasta took so long to be delivered that it was cold. I tried this place again, decided to call and make reservations, I was put on hold for so long that I was able to drive there and walk in while still on hold. At 530, I was told that I couldnt make reservations until 8. Last time I try this establishment.
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Rachel Ramey
Waited over 10 minutes to be acknowledged after being seated. Was then offered a complimentary appetizer from the manager that ended up on our bill anyway! Food came out not even 2 minutes after our soup and salad was given to us! They then proceeded to apoligize and say it was actually for another table, funny thing was, it was exactly what we had ordered! Needless to say, when our food was brought out, our daughters food/ brocoli was cold! They do try, but definitely not worth your time nor your money!! We will not be returning anytime soon.
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Harvey Willey
We went at 4pm to have dinner. Service was good in the beginning until our server lost one of our dinners. Told us another server took it by mistake. He said he put in a rush for one to replace the lost one. 20-30 minutes later, after everyone in our party had finished, the last meal can out. The server didnt offer to comp the meal, the manager didnt offer to comp it either. Was embarrassed by the customer service here. Mistakes happen, just try to make it right. I plan on calling tomorrow to personally complain.
