Red Robin Gourmet Burgers
| Address: | 28260 Diehl Rd, Warrenville, IL 60555, USA |
| Phone: | +1 630-836-8870 |
| Site: | redrobin.com |
| Rating: | 4.1 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 9
JO
Jon Strevell
I went to this place in the January of 2015. My experience was so bad that I felt compelled to come here and post it as a review over a year after the actual experience. Heres what happened: 2 friends and I (~26 years old) show up for lunch on a Sunday to get some burgers, drinks and watch a Blackhawks game. When we arrive, we are seated in the closest booth to the door despite a mostly vacant atmosphere (two or three 40-50 year old groups). Like I mentioned, it is January so we have quite the draft coming through and are very uncomfortable. The server comes over and we all place our drinks order (3 beers and 3 waters) and an order for an onion appetizer, as well as ask for them to put the Blackhawks game on. Our server says they will comply to the hockey request and process the order. 15 minutes pass and we have received no drinks or food. We contact the server again and repeat the order, as well as the TV request. About 5 minutes following this re-order and subsequent apology, we are served our appetizer. We start to eat, but quickly all get thirsty and realize we have no drinks. Also, the Blackhawks game has started while SportsCenter remains the viewing program on all TVs. The server comes back around for round 4 and this time we start asking questions: where are our drinks? (we are so thirsty) what happened to the Blackhawks game? (score of game scrolls by on bottom line). As we are asking questions, another server comes up to our current server and asks if current server needs help. He insists everything is all and well and that he needs no help. He leaves the table without saying anything to us. Somehow the bartender gets the message to make the beers, pours all 3, and leaves them on the counter to be served. The next 10 minutes are brutal, mainly due to our extreme thirst. We still have not received waters or beers, and we can actually see the beers sitting on the counter across the restaurant. Our server is just bouncing between the other 2-3 tables and has completely forgot about us, for the third time. While this is going on, the bartender realizes these beers have been poured for 8 minutes but not served. The head of the beer has dissipated and the beer glasses look 2-3 oz empty as a result. I will never forget what happens next; the bartender puts straws in the beers and stirs them so that foam will be reproduced, and to make the beers look full once again! Quite hilariously terrible actually. I tell this part of the story all the time because this is such a heinous act - destroying a poor beer to make it look full again. We flag down our server for the 5th and final meeting. He arrives and asks, "Can I take your order?" We almost burst out laughing. "No thanks. We will just take a check for the onion." He now realizes that we have been there for 30 minutes and have received no drinks (waters are nowhere to be seen, at least we saw the beers). He looks back at the stirred beers and asks if we want them. We kindly suggest that we do not want the beers any longer. He goes through apology round #2, we tell him its OK, he gets the check, and we leave to go to Chipotle on the way home. Ive never bought a drink from Chipotle for a to-go order before but I did on this occasion due to the whole thirst situation from the Red Robin. The Chipotle was great per usual, but just could not make up for the extreme thirst, lack of entertainment, and overall poor experience that I received going here. I give this one star instead of 0 because it made for funny restaurant horror stories over the past year. Never again going to a Red Robin.
TO
Total Security
Terrible service went for lunch was seated quickly sat about 5 min server came ordered a drink server dropped off my drink ayou know he actuallynd that was the last I saw him for about 20 min as he was taking care of sports patrons I had to ask him to take my order said he was sorry he forgot about me...hmmmm when I finally got my burger it was Raw inside got up went to the guy wearing the tie showed him the burger ..appoligetlicy he agreed it was Raw asked how I want it cooked I laughedsaid I have to get back to work now your server forgot me then he gave me a almost raw burger what do I owe for the diet drink was my reply
PA
Paige and Nia
Loyal customer for at least the past 15 years ! Believe it or not , I have been ordering a house salad , add tortilla strips with ranch dressing as take out for the last 15 years. I call about once every 3 weeks for my to go salad. What is so enjoyable is that Red Robin gets it right every single time and as soon as I walk in the place, Dawn greets me personally as well as the bar staff. I really look forward to getting my salads as often as I can, and I just wanted to shout out to the staff a big Thank You for making my experience so enjoyable. ! I will be continuing my take out order as often as I can.
CH
Chus
The food was okay, but very pricey for the quality. Our waitress was inattentive, we had to wait for almost 5 minutes to get a side of sauce that should have come with the meal, she never re-filled the water, and we basically had to flag someone down for every thing that we needed. In addition, the hostess was quite rude. My 2 year old was a bit fussy, so every time I went to walk him around to calm him down she literally snarled at us. The most unfriendly hostess I have encountered. I had never been to a red robin before and will likely not return.
YA
Yasunori Sawada
オニオンリングタワーが有名とのこと。口内炎には辛いくらいカリカリに揚がっていた。 パイナップルを挟んでいるのを許せるか否かの問題があるが、ハンバーガーはBANZAIというのが良いらしい。 ハンバーグの焼き具合を聞いてくるが、レア、ミディアム、ウェルダンじゃ無くてpinkとかsome pinkで指定するスタイル。
RA
Raj Desai
Recently dined with friends. I love the bottomless friends. They are nice thick and juicy and pair great with some ranch dressing. I ordered the grilled chicken breast in guacamole, bacon, Provolone, lettuce, tomatoes, pickles and mayo... it was on point and cooked to perfection on a flaky bun. I love red robin and have been a frequent diner for many years. This location is clean and located in a nice area with close proximity to the movie theatre. I will definitely be back. The water service was on point!
MA
Matthew Zeunert
not as good.as.i remember, it has been years since I have been to one, overall the food was good but the service was mediocre, they also charge you for the games on their little iPad ordering bull pay device, which it does not say anywhere or prompt you it will charge you. we thought it would be fun to play with our daughter but we could have easily of pulled out an iPhone and done the same thing.
A
A Private User
Disgusting!! Caesar salad without meat or chicken was ordered for my vegetarian husband. They added bacon pieces to it and manager made us pay(with a free appetizer card for next time)!! Said "not a lot of it(bacon) was there! Whats the point if you make a vegetarian eat "meat" for the first time!!! Very unprofessional-sorry does not cut it! VEGETARIANS- BEWARE!
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M G
This location has dropped in service and quality of food. It used to be at the top of Red Robins but lately has suffered. Not sure of the reason, but the accuracy, overall quality and service has definitely declined. Its in a great spot right next to the movie theater so it makes a great movie meal, but the last couple of times have shown to be a pattern.
