Address: | 380 E Rollins Rd, Round Lake Beach, IL 60073, USA |
Phone: | +1 847-740-2170 |
Site: | pandaexpress.com |
Rating: | 2.7 |
Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–10PM 11AM–10PM 11AM–9:30PM |
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Samantha Urbanik
About 2 weeks ago my husband and I ordered through the drive thru and took home 2, 2 entree plates, only to go home and be completely disappointed. The food was cold and you could tell it was extremely old, we went at 11:30 am so figured things should be pretty fresh at that time. I called to let them know how awful it was. There was no manager on duty at the time so a lead staff member took down all of my info as an apology, and would credit us for the same plates next time we came. Well we wanted to try it again today, so I call to make sure the credit is still available, and the manger says there is no record of our credit or complaint. And since I cannot remember the staff members name, he pretty much said sorry I cant do anything. This is upsetting because I gave all of my info and they didnt record it so we were out $20 for the worst food ever. Steer clear of this location, they are careless with their food as well as customers.
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Jennifer Pearson
I love Panda Express! But this branch is AWFUL! They are incredibly slow, whether there are other customers or not. I cannot go there and get food in less than 20-30 minutes, ever! The workers are always chatting and never helping customers. Or all of them are helping make 1 order, instead of helping the next customer. They are also almost always out of something. And a half hour before closing, they wont make anymore food, so all they sell is whats left and if you want something like, orange chicken, too bad, they close in a half an hour and they cant be bothered to make more... We have stopped going there.
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Jessica Strunk
I dont know what is going on at this location. They must have had a change in managers. The last 3 times Ive been there it took forever to be waited on. They have been giving priority for drive thru customers leaving in store customers waiting forever. I went there on my lunch break the other day and ended up giving up. There were about 8 people in line and it didnt even seem to phase them. They need to organize their staff so that someone is taking care of walk ins and not everybody taking care of drive thru customers. Its a shame because I like their food.
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Denise
Every single time I come here I go inside and always have to wait so long. They give priority to the drive-thru customers and those inside see their food given away to those in the drive-thru. The teriyaki sauce is watered down and when you do have to wait for your food, they seem to forget your order in the first place. Long Feng is cheaper, gives you more food, and they are quick to prepare it. I do like Panda Express food, but I will be going to Gurnees location for now on.
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Vanessa Bello
First and last time Im eating here. Service was quick and nice since there was no one else in line (thats the only reason theres 2 stars). I ordered a bowl of beef and broccoli with a side of fried rice. However every bit of the food was just so foul and rotten tasting. I became bloated, and a bit nauseated when I returned back to work. I threw away more than half of the food of the food I paid for. I ignored all the negative comments on this to give it a try, and I regret it...
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Ryan K
Worst service and food compared to any other Panda Express Ive ever been to. Panda Express is already mediocrity at best. But, this location confirmed for me, Ill never eat at another Panda Express again. A complete lack of value all around; Ill be spending my hard earned money at the local "mom & pop" asian eateries. Heres a pic of the terryaki chicken the employees attempted to serve to my wife and daughter. Burnt. Not charred, burnt.
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Bruce williams
THE WORST PANDA. It does not matter when you go always more than 50% of the items are empty and you need to wait for them to be cooked. The staff thinks this is acceptable. Management is never present. It gets worse because then when 1 item you want is ready another they had is now gone. SERIOUSLY POOR MANAGEMENT. Vote with your wallet. Go someplace else.
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K-Man S
I like Panda Express because I can usually get served very quickly. I come here when Im hungry and I dont want to wait. Sometimes they get a little backed up , but the employees are all very friendly and nice. Its not the greatest Chinese food in the world but I find the quality to be quite good. Im a big fan of the walnut shrimp.
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Dru Soni
I used to come here often. If you do not mind dealing with the language barrier or the attitude that you get back when you complain about your your incomplete order. You will be fine. I now have to drive out of my way to eat Panda Expess. Poor Service Grade F.
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A Private User
Good food and plenty of seating, my only complaint is the parking lot layout is poor. The drive-thru exits out into the parking spaces so you have to watch out when you are trying to back out of a parking spot. I wish they had more booths as well.
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Alex L
Worst Pandan I have been to, I been to many Pandan Express before, this one has the Worst food out of all of them, every dish has no taste and is very oily, could be just this one chef, but Im sure I wont go back for a long time, if ever...
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Tony Tucker
They werent enough workers there, the food wasnt prepared, also the food that was prepared was dry out and taste old. My wife said she never experienced this before, but it turned me off. Probably wont go back, that me. Sorry!
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Jessica Mowery
Worst place ever. Ive been to this location twice and both times the drive through lady was very rude and they dont have much of a selection on the food they only had like four things already cooked to choose from.
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lucas wodnoff
I actually really like this place and eat here all the time , that being said its not the best panda express iv been to and there is usually a small wait for food to cook almost every time , I still recommend it .
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John Branston
I have sat down maybe 10-15 times and never had any problems. The food is what youd expect for a Panda Express. Its better quality than a mall Panda Express, but I think the Gurnee one beats this by a little bit.
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DayChan Taylor
This is THE WORST Panda I have had. Everything was overcooked... had to go to McDonalds. Hopefully I was unlucky but Im not going to come back to find out. Parking lot was empty for good reason.
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Ann Marquez
Not the best but just the average Panda Express. When I eat here my food Usually comes out to about 10 to $11 so I usually just end up deciding to go to the buffet right behind called hibachi
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Michael Ferdina
This is by far the worst location, they dont update the menu, the staff is rude and just stands round doing nothing while u wait, food is inconsistent and usually over cooked
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Jason Bruckner
They got rid of online ordering, so I wont be going back to this location anymore. I dont understand why they would get rid of customer convenience like that.
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casandra alvarez
Good food. Horrible service. Waited 10 min to order In drive thru. Then had to wait another 20 min to get my food. And no sorry for the wait.